El hotel tiene un muy buen servicio y la atención de su gente es muy buena. Lo único que tengo que reclamar es que la PILETA/PISCINA NO TIENE CLIMATIZACIÓN y con una temperatura exterior de 30ºC no es muy confortable.Comment of M. Maximiliano , Argentina the 2014-11-10
"A noisy construction zone!"
Group booking with no warning or information that the hotel is a noisy, unfriendly construction site. Was given a room with the full knowledge that next door hammer drills were used. Manager was unfriendly and totally unprofessional. Her comments: I cannot stop construction. You should have known. Not even an apology! In addition, the hotel has no air conditioning. Thermostates are set to 15C or lower and no cool air in the room or the lounge on the 16the floor. No fresh air intake possible. As mentioned in previous reviews, the bar is closed for unknown reasons. What a total disappointment an not recommended
"Wonderful Service Under a New Name"
Hotel Santiago is now Mandarin Oriental Hotel Group’s First Property In South America. It is now called Hotel Santiago by Mandarin. It was still under considerable renovations when we visited in late Oct 2017, but they managed to isolate most of the construction. It is a great location for access to Santiago, not far from the airport (except in rush hours.) The service was very attentive and friendly. The rooms are very nice for an in-city hotel-- not all will have any decent "view." The pool and relaxation area off the back of the lobby is lovely. The beds and bedding are super.
"Hotel Santiago, Chile"
This the third hotel in the Mandarin Oriental Group that I have stayed in and they have all been excellent. Hotel Santiago has only recently been bought by MOG who are currently refurbishing it but that work in no way affected my stay and needn't be a concern to potential guests. I would highly recommend this hotel to anyone.
Wonderfull hotel within walking distance of the shops and the old town. The room is large and everything is clean and organized. Breakfast in the morning tasty. would recommend staying there when visiting Santiago.
A large, comfortable hotel, Santiago is situated in the hub of the city and is an oasis boasting a beautiful garden and large pool and several restaurants. The rooms are spacious with great views of the city and surrounding mountains. Large shopping mall a few minutes walk away.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM