HOTEL SOFITEL ESSAOUIRA MOGADOR GOLF & SPA Luxe

This hotel is in a stunning setting with beautiful gardens and spacious rooms. Generally has a very quiet and relaxed feel. As I have seen in other reviews this hotel is not 5* - certainly not to UK standards but believe me the prices you are charged are in line with a 5* restaurant in London. A bottle of water is £3.20 and you are advised not to drink tap. On arrival we were provided with two bottles of still water in the room. Despite the promise in the literature of your bed being turned down every evening this only happened on our 5th night - then two bottles of water were left for us. No consistency regarding cleaning of the rooms, for example we were left a face cloth on first day never again. Were provided with a sheet as well as duvet when we asked and Rashed at the pool is very good but the rest of the staff seem to stand around not knowing what is going on including several men and women in suits who as far as I can see are not adding anything to the efficiency of the hotel. It seemed the staff didn't know when to ask your room number and when not to, so our meal would get interrupted with them being very apologetic and asking for our room number. One day we had to wait 20 minutes between one sandwich arriving and then a burger arriving. We were offered no explanation as to why this happened, just several apologies free ice cream and chips which we did not want and a full bill! Hygiene in the restaurant is very good re food but wooden panels need a wipe and we had to ask do bird poo to be removed from our table. Hotel is showing signs of wear and tear but rooms always cleaned well.

We already miss this beautiful hotel. The service was very polite and efficient. The room was spacious with a nice balcony overlooking the golf. The breakfast is excellent and our experience at the restaurant was wonderful. You must stay here to fully enjoy Essaouira.

Spent the last week here with my daughter. Along with other guests we became very ill with upset tummies after eating in the restaurant. The food hygeine is extremely poor. Lots of birds in the restaurant, landing and picking at the food while the staff stood by. Food uncovered and unchilled. Bird poo all over the restaurant. My daughter spent 5 days in bed and I started to feel unwell towards the end of the holiday and still feeling very poorly. I felt the restaurant staff were lazy, and more interested in breaking their fast at sundown than attending the guests. The exception was Rachid who worked by the pool. He was the only on who was attentive to guests needs. In addition we got there to find our room was directly below lots of building work which was so noisy. Overall the hotel is very run down and struggling to reach 3 stars. Would never go back and recommend you stay away. Planning to contact my travel agent and insurance company to let them know.

We travelled to this wonderful hotel for quite some times now and every time we love it more - moreover as there is A LOT to love:)! This hotel offers all attributes to enjoy your holiday to the maximum: beautiful airy rooms with great amenities and a VERY comfy bed (and ordered it as such at home as well:)), 2 wonderful pool areas, a variety of restaurants to choose from with high quality food. To compliment the latter wonderful spa facilities to further relax body and soul. In general from an 'overall perspective' we feel the hotel has grown these past few years as minor flaws in processes have been ironed out and efficiency has further increased. Besides this as we understand the direct accessibility of Essaouira and infrastructure to Mogador will further be enhanced as flights from Luton, Orly and Amsterdam will be further increased! However in our opinion its greatest TREASURE(S) are the PEOPLE, who truly act as ambassadors - they are warm, authentic and like to take care of you. They are very willing to support you in whatever needs you may have - our list would be endless (:)) when we would make note of all who have made our holiday this FABULOUS! I guess this is why we keep on coming back. Its them that make the difference vs other hotels, their engagement with you as a guest on a daily base - together with the senior management! Could we think of anything else we can wish for' I guess it's just finding an excuse to visit again - and this rather sooner than later:)! To conclude, we look forward to the prospect of a next visit to this MAGICAL place. And we think if you appreciate authentic warm people wrapped in secluded luxury surroundings and the sun on your skin (ALL YEAR round) this hotel is the place to go!

Absolutely fabulous hotel in a very quite area. We enjoyed the sunset from a large balcony overseeing the golf playground and the Atlantic ocean. The food was excellent both in the daily 'all you can eat' buffet and in the guests restaurant. The service was amazing. The hotel offers a lot of activities for adults and kids. Plus no more worries about transportation; an hourly shuttle to downtown is included. It was just fantastic! Essaouira in a peaceful