HOTEL SOFITEL MARRAKECH LOUNGE & SPA

A very large and beautiful hotel with great location near the bazaar of Marrakech. Stayed for one night and had breakfast the following morning. Lobby was enormous with very high ceiling. Staff was very friendly and professional. Room was luxurious and spacious (also a big balcony with sofa). Had a brief visit at the bar on the patio as well and didn't have to be disappointed. Beers were served with great variety of snacks and the service was outstanding. Breakfast choice was unbelievable and there were foods available that I haven't seen in any other hotels. Coffee was served with special pots brought to each table and omlets were done by request with a large variety of choice. There was also a great restaurant nearby with local entertainment available.

Awful service throughout our week stay here. At the reception desk although they see you waiting to be seen to they ignore you. All staff speak french and if you can't speak it they mock you and aren't interested in helping you. For a 5* hotel wasn't expecting such disgusting service. We even got asked our room numbers a couple of times by a staff member who has seen us day in day out around the pool area acting like we had walked in from the street! The food at the poolside restaurant is awful. The other restaurant in the hotel never seemed to be open. We had similar treatment at nearby food places because we didn't speak french. I would advise all to Stay Away!!

Lovely place with wonderful buffets, nice breakfast attentive service but rooms with open showers. No Door. The rooms are modern and lovely in lush garden setting. Nice spa and restaurants as well. Our group liked staying here and concierge Services made stay even better

Fantastic trip Hotel fab! Breakfast beatiful! Service impeccable Highly recommend. So close to casino for the epicurien bar with music and outside for shisha Went to comptoir darna for dinner and show... amazing! 4 min walk away

As usual Sofitel deliver on high standards in terms of accommodation. There are many positives including the pool area which I could not fault, it's a pleasure to be there. The downside post Brexit is the exchange rate, making the prices extortionate. To be honest it would have been expensive with a decent exchange rate, for example 4 Gin and Tonics came to £35. The service at breakfast is also poor for a hotel of its class. It's generally slow especially at busy times, and the staff were occasionally forgetful. Overall I'd recommend the Sofitel, its in a good location, and although not the best Sofitel I've stayed in, it was pretty good.