HOTEL SOFITEL MARRAKECH LOUNGE & SPA

This was our first family trip to Marrakech and one that we hope to repeat! We stayed at the Sofitel a beautiful hotel lit up in a beautiful pink shade at night. The staff were really welcoming, especially the door greeters who greeted us with good cheer every time we went past them! The rooms were kept in neat condition by the room service. My husband and son fell sick during the visit and a doctor was called out on both occasions which we were grateful for! The breakfast was a wonderful spread to cater for all pallets, but what we won't forget is the wonderful service by the staff serving there! Fatima waited on our tables dutifully with a smile and had an impressive memory for what our requests were day to day and had them ready on our table without being asked. She was extremely friendly and attentive. Breakfast with a smile was dutifully served by Rida, who made our eggs nicely to order, a very happy Fatima who works hard at the Moroccan breakfast corner and Galitte who served our kids crepes made to order each day! The kitchen staff worked tirelessly to make sure that we had a pleasant experience each day, and I have to mention the two gentlemen who worked hard to provide smoothies of our choice each day, no matter how busy it was, I only regret not taking their names too! All in all it was a wonderful welcoming experience staying there. The rooms in the Imperial are somewhat a bit dated in areas, but do have that essence of style that make up for it! Would definitely stay there again! Oooh and love the So Lounge, the music is on point!🙌🏽 I would give the hotel 4 and a half stars but not sure how to note the extra half at the top of this page!

This is a 5 star hotel with a 7 star service, from the moment the taxi pulled up at reception the staff were great especially Ibtisam who looked after all our needs from start to finish, she was the best she always had time for us.breakfast was on time and all the staff was great but Rachida made it special she would remember the things my wife would like and soon as we walk in she would take us to the table we like to sit on and bring all the stuff for us.last but not least the pool area is amazing all the staff are great but once again one individual made it special that was Moktar who treated me like his family and even organised a surprise celebration as it was my 25th wedding anniversary what a amazing guy thanks so much from Nazir & Memuna

This is a wonderful resort hotel. The lobby and pool area are beautiful, the rooms are nice, and beds are comfortable. Breakfast was excellent, as was lunch at the pool restaurant. The neighborhood around the hotel has a lot of nice restaurants and nightlife and it's a short walk to the medina and other historical sites in Marrakesh. The only downsides were that the hotel is under renovation so there is some noise and some of the common areas are not as nice as they could be. It also took us over an hour to check in, as some of our rooms were not ready even though it was past the 3 pm check-in time.

Very pleasant stay at The Sofitel Marrakech , The place to be , And to be very Well traited , the professional staf at The front Desk , The Well knoning of The conciërge Adil And The greatest receptionist Abderrahim And Saad , very kind And very helpful "The opened I hairdresser For me at midnight" like waaw!!! Sofitelmarrakech have The best staf in The world! And I'm sure once you Will try This experience you Will schare The same opinion. 👍🏼👍🏼👍🏼

Attractive hotel from the outside that features a wonderful pool area, spa, gym and attentive staff in the lobby who don't hesitate with assisting you with your bags etc. However - we arrived at the hotel around 11pm after travelling all day, we were greeted by a pleasant lady who informed us she couldn't find our booking on their systems, immediately this slightly concerned us as the thought of not having a hotel for the night in the centre of Marrakech wasn't what we had anticipated. After about 20 minutes and a few grunts and sighs later, she informed us that she had found it and asked for the relevant documents passports, etc. Then to our surprise she asked that we hand over 7000MAD incase we use any of the facilities within the hotel, and then the cost would be deducted from the total - I handed over my card, and she assured me the cost wouldn't be taken until departure if we had used any extras that the hotel had to offer which made complete sense. However, she then went ahead and created a payment of 7000MAD which came off my debit card instead of having it as a deposit, she reassured me she would refund it at the end of our stay if appropriate. After about another 20 minutes this was resolved, and we were then told about the tax per person per night that we had to pay upfront. All I would say is make sure you read the small print for this hotel as they charge for absolutely everything and anything. Finally, we were taken to our room (about a 10-15 minute walk from the lobby/pool area, a slight inconvenience) it was pleasant, well presented and tidy however slightly dated and definitely didn't reflect any of the rooms advertised on their website. The room was clearly a part of the old, not yet refurbished area of the hotel. Sunrise came and a couple of hours later we made our way down for breakfast, a pleasant varied selection of pastries, fruit, cooked breakfast options and pancakes which we were certainly pleased with. After breakfast we returned to our room, and sat on the balcony to admire the views of the Atlas Mountains, and suddenly we noticed a man appear from the bushes below who then began to pleasure himself in front of us whilst making direct eye contact. Surprised and slightly concerned we headed back into our room and drew the curtains. We then headed to the pool area, a large, attractive area with big beds and bright red towels and cushions. Again, everything is extremely overpriced, you will be paying £5 for a can and for alcoholic beverages you're looking at £10-£20 a drink. All in all ok hotel, not up to Sofitel standards. If you're planning on staying here advise a member of staff on arrival that you would prefer a newly refurbished room (to avoid the slightly dated side of the hotel, and getting wanked at from below your balcony)