HOTEL SOFITEL MARRAKECH LOUNGE & SPA

There was an errors like all the hotel in the world definitely but MRS. IMANE was really nice woman in front desk , helpful and always smiling ☺️ Try all the restaurants, specially the night club 👍🏻 Best location and close to jad mahal restaurant which is very interesting for tourists 👌🏻

Been here for a conference and hotel simply has no infastructure to support high occupancy. Waited 3 days for laundry Housekeeping officially the dirtiest room I have ever stayed in. Service is simply non existent. Staff seem to just refuse to serve you if you English. I am shocked that a hotel of this standard price and infrastructure can have such poor service. It is a overpriced and simply can't move the guest experience. The room have no glazing on the window so don't expect to sleep.

As usual Sofitel do not disappoint. This is a great hotel just 15 minutes from the airport but very quiet. The rooms are spacious and look out over the swimming pools of which there are several. Breakfast buffet is generous and there are several poolside bars. There are also plenty of excellent restaurants nearby. A great place to stay.

Booked a room at the Lounge part and they tried to move me to the old Imperial side by saying it is an upgrade.... NO WAY.... The old part is terrible. So after finally moving into the right room, the one I booked, it was fine and the room is great with beautiful furniture and nice balcony. Overall a nice hotel with friendly staff and a good spa. BUT there are a lot of wannabees there either paying with dad's money or criminal money or other ways. It is sad because it makes it for me partly uncomfortable and I will probably not stay here again.

Located in the Hivernage section, the Sofitel Marrakech Lounge Hotel has an amazing vibe however make sure you don't get stuck on the much older and drab Palais side. They may try to stick you there even if you have your booking on the Lounge side! The rooms are not that great, but the main restaurant (particularly for breakfast) and Lounge and pool areas are exceptionally amazing. The hotel is about a 15-minute historical walk to the city center Positives + the Sofitel lounge side had amazing exterior decor (outside of the rooms) and a very nice centralized area + breakfast was huge with both Western, French, and Moroccan specialties + great pool scene and pool parties however they start later in the afternoon around 4pm (kid friendly too) + generally the staff and service personnel were helpful (with the exception of one pool server who was trying to pick fights with hotel guests) + Sofitel concierge was quite helpful and we preferred the hotel to trying our luck with local operators + comfortable beds with good sleeping material Negatives - despite making a booking for a lounge and specific room type, the late night check-in staff tried on multiple occasions to put us in the wrong room location (palace side) - late night check in staff seemed to create more problems than resolutions. For example, we had booked a particular room but he kept selecting something else so I had to physically point out what we had booked on his screen - people were smoking in rooms and even though we were not, it was seeping into ours and smelling massively bad (and disgusting) - interior decor was falling apart and needs to be refurbished - room wasn't very clean and of the Sofitel standards - there was a nasty stench that came into the room - flies were everywhere in restaurant - when we left the hotel, various people would engineer situations where they pretended to be casually walking in a similar direction