HOTEL SOFITEL MARRAKECH LOUNGE & SPA

I was expecting a good standard of hotel from sofitel and got exactly that. I have have read some not so good reviews but, whilst i'm sure the reviews are honest, I can only say that I had a good 2 nights here. I must say that the other people I know staying here at the same time (more than 5) all shared the same view. I booked a suite and it was enormous with everything you need and plenty that you don't but is still nice to have. The two main pools are fantastic. You have a choice of temperatures depending on how you like it and a large spa pool as well. There is a very nice but pricey poolside restaurant and several bars. If I had one suggestion, it would be to get the waiters to ask people by the pool if they want drinks. You'll sell a shedload of them in 40 degree heat. Generally service was good and the only downside if there was one is that the Medina is still a mile away. Cheap taxi ride but not to walk in that heat. Close to the airport though so that was a bonus. Very nice restaurant around the corner with entertainment (Jad Mahal) I would stay here again if I'm in Marrakech.

We decided to have a pool day as we were staying in a Riad in the centre. It cost 400 Dirhams per person around £32 each which I was happy to pay. The pool area was beautiful loads of sunbeds & daybeds two big pools one heated. On arrival we paid and then were shown the pools and our towels placed out which was great. We really enjoyed our day but the service element was so poor. I had read this on the reviews and decided that maybe this is due to the Ramadan season and the staff may be slightly under pressure but I don't believe this to be so now. To start with I was questioned quite rudely had I paid, when I offered to show the receipt the guy in a brown suit he said it's okay I trust you! Clearly you hadn't' No one came to ask for drinks, there was just no one around trying to get some bottles of water was difficult. Later that day a lady came and had a basket to put used towels in she tipped the ashtray into the basket ( I don't know why') and it started smoking I noticed and say to her it was on fire and we gave her our bottled water to put it out! She left and the man in the suit came by I explained to him what happened and said he could replace my water if he liked but no one came! I paid £2 for that small bottle of water! This is just so sad as this hotel looks really beautiful inside and out. All other Sofitel hotels are normally brilliant. We also went to Le Jardins de Koutoubia which was 200 dirhams, the hotel is older and smaller but beautiful and has 2 pools one on the roof and the service was exceptional, they even came round with fresh cut fruit for guests which is what you would expect from the Sofitel, great big sunbeds too! I am and Accor member and shame on you Sofitel you really need to up your game especially after all previous reviews too!

Spent a week at this hotel with some family and friends for an extended birthday celebration and had a wonderful time. The hotel has amazing facilities and all the rooms I saw were excellent. Breakfast was extensive and the staff at breakfast were super friendly and helpful. Special mention to Fatima, Souad and Oumaima who made us feel at home. Thank you! Also visited So Lounge for drinks a few times and found it amazing. Service in Marrakesh is generally slow compared to Europe so do bear this in mind when you go out to eat or make orders.

Went to smoke the hookah there and have a few drinks... Cool vibe. VERY friendly staff, made you feel welcomed. Strong drinks and reasonably priced. Went two nights we enjoyed it so much... I would recommend going after dinner.

when we entered the hotel we where offered welcome drinks. which we where charged for! we booked a luxury suite. we where offered a from for 4 which was very different to the photos online and was in a part of the hotel that had building work going on - so we had scaffolding as view. we asked to cancel the booking as we found a nearby suitable villa. however we where told that we would only get the cash payment back. where 3 of 4 of us paid by card! so we settles for 2 junior suits. which where basically 2 beds put into a room. we had to top up the already extortionate payment further. moreover, the booking system failef to mention the "local tac" which was about 10% of the total. the in house night club "So" is quite good - however very pricey drinks swimming pool is ok , but th pool staff wheer4 terrible.