HOTEL SOFITEL PARIS ARC DE TRIOMPHE

I write this review 10 days after my stay which was filled with problems, all of which were signalled to the hotel's staff and guest experience team. To this day I am still waiting for a corporate response from Accor as regards faulty allocation of points. Their customer service is unreachable via their own website, via Twitter and via hotel's direct email. I am an Accor Platinum member spending large amounts of money with the brand and am invisible when things go wrong. I have already made the decision to switch my future hotel spend (30+ nights per year) to competing chains, all down to lackadaisical, non-responsive customer service.

The Sofitel Arc de Triomphe is ideally located a few street back from the Champs-Élysées and a two to three minute walk to the Arc de Triomphe. Two metro stations are also a few minutes from the hotel. The hotel is modern and comfortable. Our room which was on the 7th floor was exceptionally quiet, spotless and very well presented. The staff of the hotel during our stay were wonderful, engaging and friendly and make the Hotel an outstanding place to stay. My wife and I will return on our next trip to Paris.

I love this hotel. It has been my fourth time now, and i will continue to come back. Great location, impeccable rooms (yes they are small, but you're in paris!), but the key of this hotel is its staff. One of the concierges (a lady) i am just in love with. Every request she handles timely, solidly and always with a beautiful smile. The rest of the staff is also up to that level with service. Sofitel Paris Arc de Triomphe, keep it up! Will recommend to others for sure!

Best location, courteous team, clean, the rooms are spacious with all the amenities, luxurious. A bit on the expensive side but worth it. The breakfast had variety, just that if you required any omelette then you had to pay for it. Not sure why this is being done.

Modern hotel with an excellent location. Only a couple of blocks off the Champs-Elysees yet very quiet. The staff was very helpful and made our stay extremely enjoyable. A little pricey but we would definitely staff here again.