HOTEL SOFITEL PARIS LE FAUBOURG

I was introduced to this specific hotel through the American Express Travel website. It was listed as one of 10 in their Parisian "Hotel Collection.” I trust American Express, so knew it would be a nice place, but I had no idea it would be exquisite. Unfamiliar with Paris, I hedged everything on the reputation of Sofitel and Amex. I knew the hotel was in a high-end area next to the U.S. embassy, so was certain it would be high quality. I had no idea until arrival just how wonderful of a location the hotel is in, only 250 meters from Hermes! I picked the hotel based on the high fashion design I saw in the photos on the Sofitel website. My husband and I also loved the special attention we received from the Amex/Sofitel partnership, the hand written welcome letter with pastries from the General Manager, the voucher and room upgrade were all very much appreciated. The room was incredible, comfortable and quiet (well except for Buddha Bar but we’re urbanites, we loved that it was across the street!) We loved the Hermes toiletries. We wanted for nothing. Mathilde was exceptional in helping us with the upgrade and getting settled to our room. The hostess each morning at Blossom was a delight, so cheerful and polite. ALL of the staff was wonderful, cheerful and accommodating. But I must really give accolades to sweet and fun Stephan, the waiter, who greeted me each morning with a cheery Bonjour, smile and a strong cafe! He was exceptional. He worked very hard, was pleasant and quick. Friendly but discrete and not intrusive, just wonderful. We really enjoyed the presentation and quality of the buffet breakfast offered each morning. It was so pleasant to sit in the dining room with the natural light and greenery from the courtyard. A delight to wake up to each day. Our only regret was not being able to stay longer and to enjoy the hotel bar and restaurant more than we did. We do plan on there being a “next time” and calling Sofitel Paris Le Faubourg our Parisian home away from home. Bonjour until next time, merci!

Having stayed at Le Faubourg last October, our first trip to Paris, and experiencing this lovely hotel, we were hoping to come back some day. Getting married in 2 weeks, we were planning a honeymoon and debated several destinations. It finally occurred to us to return to Paris and Le Faubourg. A perfect city and perfect hotel will only add to our first 2 weeks as husband and wife. We are so excited to stay at this boutique hotel with its impeccable service and hospitality. I hope to meet Monsieur Amaud to thank him, as we did not on our last trip.

My wife and I had a wonderful stay at Sofitel Paris Le Faubourg. So many positives. The location is great - close to many sites and the Metro. The hotel is nice, clean, charming, comfortable, and quiet. We had breakfast in the restaurant every morning and it was excellent, and the staff are very friendly and helpful. The bed was very comfortable and even though you are right in the city, it was perfectly quiet at night. Everyone who worked there was nice and happy to assist us with anything, without being pushy. Gerard got us checked in and he was so nice and helpful throughout our stay. He was so great and very good at his job. We cannot wait to return.

We loved everything about the hotel experience. The staff was so friendly and accommodating. Your concierge team was beyond helpful offering advice and suggestions to make everyday great. Unfortunately, the very last day we had dinner at Blossom and were subjective to a very unpleasant encounter with staff. The waiter seemed annoyed that we requested menus in English and a second request to view the wine list between dishes. My husbands steak was raw. We waited over five minutes but were ignored and finally I got up and approached the manager. He came to the table, looked at the steak and said, "This is how he wanted it". He took the dish away, by the time he returned, I was done eating. He also stated that they prepared a new steak. This was not true, the original cut was in this steak. During this time, not once did anyone come by the table. We did see the waiter and manager at other tables acting very pleasant. We decided against dessert because we were unhappy with the minimal service. The waiter placed the check on the table without saying a word, quickly turned and walked away. Certainly not the treatment we expected from what was until that point, a perfect week.

-Sharply furnished and decorated: modern and colorful, pleasing to return to after a long day. -Staff are kind, helpful, and knowledgeable. Concierge and reception are eager to please and on top of their game. Knew us by name after just one or two visits to the desk, followed up on reservations each day. -Location is core Paris: directly on top of high fashion main street St Honore, Place de la Concorde; a few blocks walk to Opera, Louvre, Tuileries, Champs, Vendome. -Note that the hotel's street is blocked from through traffic, which one could view as a big positive. Only traffic to hotel and adjacent buildings are allowed through (because an embassy sits at the end of the street).