"Beautiful hotel, perfect location!"
We booked the Unicus hotel, but when we arrived and my husband had trouble with their front steps, just a few, but he has a small scooter, they immediately upgraded us to the Unicus Palace, their sister hotel which is a 5 star, and just one building over. They gave us an accessible room there. What a beautiful place! The staff was friendly and helpful, breakfast buffet was really outstanding. The location is right on the street that leads from the medieval arched entry down past the main square and on to the Palace! There is a beautiful swimming pool in basement, free use, with hot tub and sauna, with vaulted ceiling and it looks like a Roman bath. I am talking about the Unicus Palace. If you go, compare the prices of these two and maybe opt for the 5 star one. I am sure the other one was nice too. Staff were very helpful.
"Don't bother booking a double room!"
Booked the hotel for a romantic getaway. Great location, ok rooms, good bathrooom and ok (slightly dated) decor. Our double room had two single beds pushed together (no huge surprise there) with a double sheet over the top. However on top were two, small single duvets. I made what I thought was a simple request at reception to have this changed for a double to be told that they have no double duvets in the hotel! Looking back at trip advisor now I see that this issue was raised over 3 years ago. If I'd realised I'd never have booked, guess this also shows the management take no notice of trip advisor feedback. From what I hear from friends there are much better hotels in Krakow. I will be avoiding this one in the future!
"August 29th visit"
This was an excellent hotel. The best Krakow hotel that I have stayed in. Reception staff are so helpful. Bar staff were great. This hotel had the best breakfast.... eggs any way that you want, bacon sausage French toast etc. Very like a full English. Rooms were very comfortable and the location for the square, bus and train was great. Powerful shower Just perfect
"Awesome stay in the heart of old town"
We love this hotel in old town Kraków which is just a few minutes walk from the main square. The rooms are spacious and comfortable. Make sure to book a rate which includes breakfast which is a great way to start your day.
"Fantastic hotel in a great central location."
We stayed here for a week as a group attending a family wedding, the staff were always friendly, helpful, and pleasant. Lovely clean rooms with a comfy bed, bathroom public areas were always spotlessly cleaned, housekeeping was outstanding. Only a short walk to the market square to find anything that you would need, shops, restaurants, cafe's, banks etc. Useful service that we took up was parking via the hotel (at extra cost and added to room account) We would park opposite hotel give key to hotel staff who would park our car. When car was required about ten minuets notice required for the car to be brought back to us. A great service being in a strange city and not knowing where car parks were and what restrictions there were one way system etc, HIGHLY RECOMMENDED.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM