HOTEL VILLA REAL

Great location, staff and customer service were very good. Clean hotel and rooms are a good size. The guest service were just great and not expensive compared to other hotels. Quality of hotel is excellent.

This hotel is a great value. Location is amazing and the staff are very friendly. Rooms are large with a split level sitting/tv area. We found the room clean and well maintained. I would stay here again.

The Villa Real is a classy historical property in the heart of Madrid, across from the parliament, and within walking distance to the Prado and several other museums. I was impressed by the care taken to make sure every aspect of the facilities is elegant and functional; however, what makes me want to come back is the professional and caring service provided. From the staff at the reception desk, to the bellhops, to the bartenders at the hotel's lobby bar, everyone went out of their way to be friendly and helpful. People in Madrid are generally very nice, but the folks at the Villa Real really personify the city's hospitality.

The hotel is fine. I had a bad experience that I would like to share. When booking my trip I inadvertently booked my room twice. I prepaid for a room and them when I arrived at the hotel the front desk checked me in and charged my American Express for the second room. I was never notified of the second room until checkout when I was told that this was my mistake (it was) and that they would not make any attempt to work with me on a reasonable solution. I have been emailing back and forth with the General Manager, Felipe Turell, and he is absolutely no help whatsoever. I asked him if he thought that this matter should have been brought to my attention at check and and he agrees that it should have, but that he is sorry that it was not and he will not refund the room charge for the night (even thought the hotel was not at capacity anyway!!!!) Either way, in fairness the hotel is in a good location and the value is good (on a price per room basis), just understand that customer service/customer centricity is not in their vocabulary. Should I submit the email chain between the GM and myself, it's unbelievable'

This hotel has a perfect location in the heart of Madrid within easy walking distance to top attractions, restaurants, and neighborhood bars. The included breakfast was delicious and included hot sides freshly cooked to order. We will return to the Villa Real on our next trip to Madrid. They have an excellent staff and value for the money!