HOTEL VINCCI SELECCION ESTRELLA DEL MAR

This is my first review on TripAdvisor. I felt compelled to write something given the poor experience we've had so far. We booked a family room with side sea view and paid extra for the view. When we checked into the hotel, there was nobody out there to pick up our luggage and no one to greet us. My husband and kids had to stay by the bags whilst I waited for attention from front desk. The room they eventually gave us had no sea view at all. We are here with another family who were sold the same room with the same description but no sea view. We complained to reception and were told if you stretch you head out without falling you will see a blue dot 😂. The family room is too small with hard uncomfortable beds and hardly any storage space. The shampoo and conditioner is of very poor quality with a disgusting small square soap that NEVER got replaced. Clearly had to go and buy our own. The toilet had crayon writing from probably a kid who stayed there previous to us and not been wiped off! Cleaning was sub standard. The breakfast was at best basic with no smoked salmon (except one day) and boring. Not that I eat any but there were no cakes at all. Pork heavy and stale vegetables. They have 3 pools, all medium sized and nice but no pool service. They have service buttons which don't work. We had to wait 40 minutes to get some water. The pool food is limited and not great. The sushi option wasn't fresh. You get better sushi at Tesco! The beach area is nice - 5 minutes walk and the restaurant there is quite nice. Food was good and thought my kids burger was excellent and tasty sea bream The beach beds cost €18 per person! Shocking! They should be for free! But at least you get a slightly better service. The gym is small with basic equipment but they charge €15 to use! Unbelievable! It should be for FREE! Hotel management should be embarrassed to even think of charging anything. The weights in my own home are better! On the positive, the staff are generally polite and friendly. Always nicely greeted at breakfast. Except one of the ladies serving by the pool who has a terrible attitude and a grumpy face 😖 This hotel is at a stretch a basic 4 star. Nothing about it is 5 stars, sorry Totally overpriced, we paid just under €650 per night- that's advanced payment with discount/ ripped off!

Well this is a positive and negative review. We booked a room with our travel agent with a large terrace and a double bed as a must along with making sure that they request from the hotel anything they could offer as an extra as it was our wedding anniversary. When we arrived at the hotel there were twin beds, a very small terrace and nothing about our wedding anniversary. I also emailed the hotel directly to make sure that I could have done something special for the wife on our anniversary but I had no response from them which I was very disappointed in. When I requested a double bed they did fix this. The service is fine until you order drinks in the evening and this where the attention to detail falls short. We have waited over 20 minutes to order drinks and even then they get it wrong. One of the main reasons we booked the hotel is that is clearly stated a spa resort but the spa part is not in the hotel and a 5 minute walk away. As well as this the pictures in the travel agents show that the infinity pool is part of the hotel and yet again it is not it is 5 minutes drive to the beach club. The hotel overall is very nice but is not on par with other 5 star hotels we have stayed in.

My friend booked few nights at the Vincci Estrella hotel in Marbella. We choose the Hotel together online because we wanted to have few relaxing days near the beach in a quiet location in a hotel with the pool. The hotel ticked all the boxes because it had a great location near the beach ( at 10 minutes walk) and not too far from the airport ( less than 1 hour according to the time of the day) , there was a swimming pool and we could see the sea from the terrace of our bedroom. We only had breakfast at the restaurant which was standard. During the evening we were having drinks and dinner at the various beach restaurants along the sandy beach watching the sunset. Even if we went towards the end of July it was not so packed with tourists, the locals were very friendly and the hotel staff were helpful. The only negative point was the long wait for a taxi during rush hour in the evening. One evening we wanted to go to visit the Old Town and we waited more than an hour and at the end we gave up and walked down to the beach to have dinner there.

If you are looking for a quiet and relaxing time this hotel is it. It is beautiful everywhere- rooms, 4 pools and gardens with Balinese beds to rest on. (They charge xtra to use the Balinese beds by the pools) Very elegant and understated - this is not a 'party' hotel, very quiet in the evening but if you crave something a little livelier you can get a taxi to Marbella for 15 Euros. A 3 min walk from one of the loveliest beaches I have seen in Spain. There is nothing not to like. And I particularly enjoyed that the guests were from virtually every country in Europe. If I was to pick up on anything it would be the confusing message when we checked in - we were given quite a few 'options' of using the spa club, the beach club or both - it was 35 Euros a day and we were completely nonplussed as to what it was all about. We still are. And if we had understood what was on offer we may well have taken it! I gather the access to the hotel's beach club meant you would be entitled to use the 'on beach' facilities - allowing you a 'pool' experience whilst looking at the sea in the distance, and the use of deckchairs. Or you could pay 6 Euros to the deckchair vendors that work with the beach bar. We did the latter and it was fine! There are a couple of restaurants within walking distance and we had nice meals here. Thanks for a nice time hotel Estrella.

It took me a while before writing this review because I didn't know what to say since I am very demanding customer and travel a lot; therefore, this is what is left in my memory from this resort. I have to say that the only bad memory I have it was at our arrival because I did not feel welcome when I arrived with my family. At the front desk I had to ask many questions in order to learn more about the hotel adds on. I did not mind to spend extra for a better service, but it should be explained at arrival time. After a slow start, the staff was really caring and attentive at our needs. Over all our stay was very good and my kids had a lot of fun with other kid guests. Breakfast and dinner were OK (there was food for vegetarian and I think gluten free). At dinner time the hotel organised evening themes with local Spanish guitarist and Flamenco Dance. It was very lovely. Our kids had a lot of fun at the kid club (the kid club entertainer was exceptional). I had the opportunity to go to the SPA by the seaside. If you are not on a long holiday I do not recommend to take a SPA full package because at the end I did not spend enough time with my family. Remember to ask for all the adds on at your arrival because they might not be included in your package.