"Higher cost mainly for location"
Stayed for a week. Rooms were clean and lobby, though small, was in good shape. Complimentary coffee and tea in the morning, but that's all. Again, where it is located makes for walking distance to most hot spots, the BART, or the Cable Cars. Upgraded to a "city view" room which was a dirty window looking down on 4th Street, so not that exciting. Price was a little higher for what we got versus what we expected.
"Expected Better Room and Better Service For Top Dollar During Dreamforce"
I was very dissatisfied that I was put in a room next to the gym. I was woken up every morning by weights being dropped. After spending over $850 per night, I expected a better room and better customer service. My final checkout day, I requested extended checkout due to some business meetings. However staff simply said they could not accommodate my request. I expected better service, especially since I tried my best not to complain about my room and/or how expensive it was. Very unfortunate experience.
"Great stay in a great location"
We loved our stay at Zelos. The location is perfect and the service was top of the line. Will definitely stay here again next time we’re in San Francisco! When I booked, I requested fresh flowers and they had a beautiful arrangement for us upon arrival at no charge. Spacious room for being in such a prime location as well! Thanks Zelos!
Bad experience as the hotel charge me extra of approx one hundred dollars without telling me and they never explain me someting else that it is for three bath items and they never refund me. i wrote this week 2 times and they don't answer. i hope that the manager of this hotel will read my post and as this i will be able to delete this bad comment. I travel a lot and it is the first time i had a bad experience like this. i m not happy
"Great hotel in Union Square"
We just returned from a wonderful three day weekend at the Hotel Zelos. Even though it's located right in Union Square, our room was well insulated from the city sounds below. The entire hotel is clean and well maintained. The front desk staff is outstanding! They couldn't be more cheerful and eager to help with anything you ask. It is next door to a Trader Joe's, so breakfast was never a problem if you didn't want to eat at their on site restaurant. There is even excellent morning coffee in the lobby for the taking. Would definitely stay again. Thanks to the staff for helping us with tours and restaurant recommendations.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM