of TripAdvisor Travelers recommend this hotel
"Location and service"
I stayed only 1 night as I was in transit. The location is fantastic and facilities to match. If you can get a room at the front of the hotel as you have sweeping views of the river and financial district which is spectacular at night. Upgrade to allow access to Cub Bund for breakfast and cocktails, worth it.
"No silk purse here!"
Sad to say that after experiencing many top class 5 star hotels the Hyatt did not come close. On arrival Saturday 9 June after an exhausting flight we arrived to Torrential rain we we looking forward to our bed and a goodnights sleep however upon entering the room we were hit by an overwhelming musty smell As I have a Chester condition it wasn't healthy for me to stay in the room and we advised the night manager who kindly moved us into another room. This room had an air purifier in and didn't smell as bad being tired we settled in unpacked and got ready for bed only to find we could switch the bathroom lights off we spent a good half hour trying to sorce the switch trying each one over and over but to no avail. We rang reception who said they would send someone up. A lady arrived who couldn't really speak good English and pointed to the switches in the bathroom she then tried herself but the lights wouldn't turn off so she left. We rang back to reception who advised someone would come to look. Twenty mins later now 2.30 in the morning the night manager and electrician came to the room they couldn't switch it off and a panel at the top of the wall was taken offa panel off To address the electrics bingo they are off!! Now we can sleep😴 The following morning the air purifier gave up and the smell was the same as the previous room. We spoke to the night manager and he very kindly showed us several rooms and we picked one an air purifier was put it. It's appears that it is a well known problem within the hotel particularly when it's raining as a lot of the rooms have these air purifiers in to take the musty smells out. Obviously the hotel doesn't advertise this. The manager again very kindly upgraded us to club which I was really thankful of having visited their breakfast restaurant which nowhere near 5*. During our time in this room 2424 (great view of the river) we had to get the maintenance out twice once because the sink plug wouldnt lift out and the other the toilet wouldn't flush. Both were rectified The biggest asset this hotel has is the professionalism of the staff who dealt with us they went out of their way to resolve the problem , Alexander was extremely customer focused as was Nick in the Hyatt club room. So a very big thank you 👍 However you cant turn a sows ear into a silk purse and in general the hotel could do with a sprucing up to have any chance of competing with the many good 5* hotels we have had the pleasure of staying in Good location great staff but 3* status.
"Weekend in Shanghai"
Great hotel to stay at close to the Bund and overlooking the sky scrappers of Shanghai, Rooms are large and have good facilities, 2 towers of 32 floors, with stunning views. Service as always from Hyatt is exceptional and all staff are friendly and helpful at all time. Breakfast was one of the best, a huge section of food, from western to local, fresh juices, cakes, and hot breakfast with freshly prepared eggs to order. I highly recommend this hotel for a short stay.
Cleverly designed rooms with incredible views over the Bund and Shanghai. Outstanding breakfast, decent Wi-Fi and close the everything important in Shanghai. Extremely comfortable bed and excellent linen. Highly recommended.
In my opinion Hyatt is just pure bliss in Asia. I really enjoyed the view in the room and at the VUE. Dinner and service excellent and I look forward to staying again. The Red bus was also easy to locate. I only did the Blue Line or was it the Red line, well it was the closest; the bridge was the most exciting fairly new area. I did hear the green line was excellent.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM