HYATT REGENCY DELHI

I enjoyed my stay at the Hyatt - the hotel was clean, the staff were helpful and friendly and the beds were comfortable and they were generous with the free bottled water. The pool area was well kept although it is right on the flight path so can be a little noisy. I found the food to be extremely Expensive which was a shame as I would have eaten here more often rather than paying for taxis and that's the only reason I am not giving 5/5 x

The first issue was the fact I didn't get the room a ordered. At the check-in desk the young gentlemen spent 10 minutes finding a room. In the end I landed a room on the 2nd floor with no view. They say they could move me the next day, but given I was there for only 3 it didn't seem worthwhile. Room was clean and neat, but had blood on the towels (not mine!). The corridor had a terrible stench of smoke and it was noisy. My neighbors chatted for half the night - loudly. So very disappointing regarding the room. Restaurants were very good and the food and service there was amazing. The service was good and the staff were great. I would say it fell short of being excellent for a 5 star hotel hence the average score.

I tried this hotel for the first time and, as most of the Hyatt all over the world, the first impression was very positive. All the people are very kind and they try to anticipate your requests. Check in and check out were very fast and accurate furthermore at the check-in time I got an upgrade to a higher room’s level (suite). Cleaning and housekeeping services were high quality level. I can’t assign to this hotel 5 stars because unfortunately the transportation organization sometimes is not reliable. The second day we booked a hotel car to go to our customer but at the agreed time car was not available. We waited almost one hour and at the end hotel’s attender called an external taxi but un-able to bring us to our appointment. At the end we arrived to our customer with 2,5 hours delay. For sure not a good presentation for our business!

Positives: interesting design, layout and materials; excellent Executive Club; high standard of service throughout Negatives: poor signage to common areas and meeting rooms; Club room smaller than for same categories at other hotels; location on Delhi's major ring road has disadvantages in terms of access and egress. Overall: a good, but not outstanding, business-focused hotel. However, I would have no concerns about returning.

The Hyatt Regency is one of the most popular hotels in Delhi. I had stayed here for 2 nights for my business conference. It has everything that a five star hotel should have. However the food is very average.