"Nice stay in Chicago"
This was my first time staying at this property I really enjoyed the views of the lake and the property was very clean had a good night rest very friendly staff the location is close to everything I will definitely be staying here more often
"Extortion tactics from Event Sales team"
My team was trying to plan a 1 hour breakfast meeting at this hotel, just prior to a 10k person event our company is hosting at McCormick Place. The pricing was extremely high (about $100 per person all-in for coffee and danish, for 55 people) -- understandable given the location. Unacceptable was the extortion tactics for AV setup. 5 hour minimum, for a simple MIC and projector for a small room, for a 1 hour event. If it was a 2 hour minimum for a union electrician' Ok, I'd could accept that. But 5 hours' Wow. Just wow.
Dirty room, tons of construction and lack of customer service. Asked for my room to be cleaned at 6pm and was told that I would have to wait until 10pm to make a complaint that my room was never cleaned.
If you have an event at McCormick Center then this is a great hotel to stay. 5 minute walk to show floor from hotel room. Friendly staff, nice rooms. The gym is open 24 hours and the pool is open from 5am to 10pm. Easy to take a taxi downtown at night.
"An 8 overall"
It was nice to be right next to the convention center. Service was great. The gym was top notch and the rooms were very clean. The staff went above and beyond to make sure I had everything I needed, they even opened the package room early so I could get what I needed for our show.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM