HYATT REGENCY TOKYO Luxe

This is my 5th or 6th time visit to this property. The hotel was accommodating with my early check-in and offered late check-out. Everything was good until the day I checked-out. I called the bell desk for assistance with my baggage. The phone rang for over a minute, but no one answered. I called the front desk and asked for assistance, they wanted to transfer my call to bell desk but I told them I called the bell desk first and no answer. The front desk said they will send someone. I waited in my room for 15min and no one showed up. I ended up carrying my 3 suitcases to check out. I ran into 2 staff in the hallway, no one offered any help and walked away. At the front desk, I addressed the issue with the front desk staff. She was apologetic and offered help. But the other receptionist who stood next to her was rolling her eyes. What kind of attitude is that'

Rooms needs serious refurbishment; The rooms are small and very old style of furnishing. Have travelled and stayed in multiple hotels in Tokyo, this is by far the worst. Does not align to a general reputation of a Hyatt Regency

The Hyatt Regency at Shinjuku is a great western style hotel designed for the business traveler. A short 10 minute walk to Shinjuku station, or take a complementary shuttle provided by the hotel, and you are in the Center of the world's busiest train station. Don't be overwhelmed by the sheer volume of people, or the men with white gloves on pushing people onto the train. Most people speak English, and there are customer service desks located throughout the train station to help you get your destination.

I stayed at the hotel for almost two weeks and had no problems whatsoever and definitely enjoyed my time there. The hotel has a big, even ritzy, feel while not being too expensive. The breakfast buffet and laundry service were maybe a tad above the cost I expected but I still would not consider it breaking the bank, so to speak. The location was also ideal because of a train station entrance under the hotel. Made travelling to different areas of the city very easy. All in all, I would stay again!

Hotel with nice and spacious lobby but the rooms are way overdue for the needed upgrade. The staff are prompt and attentive and most of them do speak reasonably good English… however Concierge would tend to ‘cut-short’ the conversation even if you have more questions (probably they are too busy). Shuttle bus from hotel to Shinjuku Station provided from 8am to near 10pm at 20 mins interval… very convenient.