387 Carretera Federal, Km 299, Playa del Carmen, Mexico - Riviera Maya
4.2
Show reviews of TripAdvisor
Amenities
Dining
Restaurant
Breakfast
Bar
Snack Bar
Room service
Reception services
24-hour front desk
Concierge
Currency exchange
Express Check-in / Check-out
Tourist information
Cleaning Services
Dry cleaning
Laundry facilities
Wellness facilities
Spa
Massage
Sauna
Solarium
Fitness centre
Beauty salon
General amenities
Air conditioning
Disabled access
Elevator
Safety deposit box
Shops in hotel
Terrace
Sports & activities
Billiard table
Diving
Golf course
Snorkeling
Table Tennis
Tennis court
Watersports on site
General services
Wi-Fi
Multilingual staff
Honeymoon
Daily newspaper
Parking Facilities
Public parking
Business facilities
Business centre
Fax/photocopying
Meeting/Banquet Facilities
Transport Services
Airport transfer
Car hire
Entertainment & Leisure
Private beach
Outdoor swimming pool
In-house entertainment
Library
House Rules
Pets not allowed
Conditions
Check-in/ Check-out
Check-in 03:00 PMCheck-out 12:00 PM
Credit cards accepted by the hotel
American Express, Visa, MasterCard, American Express, Visa, MasterCard
Reviews
Tripadvisor Reviews (1761)
4.2 /5This average is based on 1761 reviews
Cleanliness
Sleep quality
Value
Service
Location
B
bobbyash58June 2026
Average - Good
The rooms were very clean, and the dinner was great, but breakfast and lunch options were limited. Everything had to be booked in advance, and if you didn't book some of the events right when you arri...
show more
N
Nomad50095663662June 2026
Coming back (in the winter)
Awesome couples trip to hyatt zilara riviera maya where the service made the difference! We went during peak seaweed (sargassum) season and it was as anticipated. I recommend going during fall/winter ...
show more
S
shawnas521June 2026
5 stars!
We had a fabulous time at Hyatt Zilara Riveria. Best resort we have visited in Mexico. The customer service was incredible, food was delicious and the resort was clean, well-maintained and comfortable...
show more
W
wyattr650June 2026
Would go again
Very relaxing and nice to spend time with your adult friends. A little bit of party mixed with relaxation and quiet. Would go again.
C
carlab590Ingleses, Florianopolis, State of Santa Catarina June 2026
Disappointing Experience — Not What Was Advertised
I booked a five-night stay at Hyatt Zilara Cancun. I chose this hotel because I trusted the reputation and quality standards associated with the Hyatt brand, but when I arrived, I was extremely disapp...
Average - Good
The rooms were very clean, and the dinner was great, but breakfast and lunch options were limited. Everything had to be booked in advance, and if you didn't book some of the events right when you arri...
show more