Hyatt Zilara Riviera Maya

387 Carretera Federal, Km 299, Playa del Carmen, Mexico - Riviera Maya
4.2
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Amenities

Dining

  • Restaurant
  • Breakfast
  • Bar
  • Snack Bar
  • Room service

Reception services

  • 24-hour front desk
  • Concierge
  • Currency exchange
  • Express Check-in / Check-out
  • Tourist information

Cleaning Services

  • Dry cleaning
  • Laundry facilities

Wellness facilities

  • Spa
  • Massage
  • Sauna
  • Solarium
  • Fitness centre
  • Beauty salon

General amenities

  • Air conditioning
  • Disabled access
  • Elevator
  • Safety deposit box
  • Shops in hotel
  • Terrace

Sports & activities

  • Billiard table
  • Diving
  • Golf course
  • Snorkeling
  • Table Tennis
  • Tennis court
  • Watersports on site

General services

  • Wi-Fi
  • Multilingual staff
  • Honeymoon
  • Daily newspaper

Parking Facilities

  • Public parking

Business facilities

  • Business centre
  • Fax/photocopying
  • Meeting/Banquet Facilities

Transport Services

  • Airport transfer
  • Car hire

Entertainment & Leisure

  • Private beach
  • Outdoor swimming pool
  • In-house entertainment
  • Library

House Rules

  • Pets not allowed

Conditions

Check-in/ Check-out
Check-in 03:00 PMCheck-out 12:00 PM
Credit cards accepted by the hotel
American Express, Visa, MasterCard, American Express, Visa, MasterCard

Reviews

  • Tripadvisor Reviews (1761)

4.2 /5This average is based on 1761 reviews

Cleanliness
Sleep quality
Value
Service
Location
B
bobbyash58 June 2026

Average - Good

The rooms were very clean, and the dinner was great, but breakfast and lunch options were limited. Everything had to be booked in advance, and if you didn't book some of the events right when you arri...

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Nomad50095663662 June 2026

Coming back (in the winter)

Awesome couples trip to hyatt zilara riviera maya where the service made the difference! We went during peak seaweed (sargassum) season and it was as anticipated. I recommend going during fall/winter ...

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S
shawnas521 June 2026

5 stars!

We had a fabulous time at Hyatt Zilara Riveria. Best resort we have visited in Mexico. The customer service was incredible, food was delicious and the resort was clean, well-maintained and comfortable...

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W
wyattr650 June 2026

Would go again

Very relaxing and nice to spend time with your adult friends. A little bit of party mixed with relaxation and quiet. Would go again.

C
carlab590Ingleses, Florianopolis, State of Santa Catarina June 2026

Disappointing Experience — Not What Was Advertised

I booked a five-night stay at Hyatt Zilara Cancun. I chose this hotel because I trusted the reputation and quality standards associated with the Hyatt brand, but when I arrived, I was extremely disapp...

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