of TripAdvisor Travelers recommend this hotel
"Better the 2nd time around"
This is the second time we have stayed at this hotel ,both the same time of year, both for the Ironman race. The first time we had a standard sized room which was ok for two people with just one bike, one persons race gear, two suitcases. We got the larger suite this time since we were traveling with another couple who were both racing and figured we mine as well get some more space. The suite was nice, it was nice to have the kitchen area and a separate living room as well. I also liked have two vanity areas so I did not have to share with hubby lol We had a nice view of the pool, ocean, and mountains. Always had a hot shower, the room and hotel was very clean. Security was posted inside the foyer as well as by the back gate which lead out onto the beach. The pool was very cold, however, they do have a heated indoor pool which I took advantage of. Breakfast is made up of traditional Brazilian fare, do not expect waffles, pancakes, omelettes, etc here. We had lunch one day in the buffet area and they had feijoada which was delicious, and the food was very good and there was a nice selection. We had lunch at either poolside or at the bar area the other days and it was just as good. There it is mostly sandwiches and snacks. We had the athlete pasta dinner here which was good, but ate dinner out the other nights. I will say that the food has improved tremendously since we were there two years ago. Location for the race is superb. We ate at Garage Burger right next door a couple times and it was delicious and went out to the athlete after party dinner as well. Even though it was their offseason so a lot of places were closed for the winter, we still found some shops and restaurants open and within a couple minutes walk. Only criticism is nothing was open later the night of the race so slower athletes could get something to eat after they finished. Service was very good, easy to get around, and we even used the spa as well. If we ever come back for the race again, this is the only place we will stay.
"Beautiful and pleasant place!"
Confortable room, clean, nice helpful people! Would come back! The only thing I didn´t like was que shampoo/conditioner they offer, so bring yours with you. Excellent breakfast, good restaurant. Ask for late check-out if you need, they have a good offer!
"Expensive for the experience"
I was there this week with the family, the hotel is possibly very good standards for Brazil, but as a European it lack quality in so many ways. The cleanliness is poor, the outdoor pool is not warm, the kids club is of low standards, the food is good but few choices, the beach is great and surrounding has few options of anything (a car is needed). We really enjoyed the beach, beautiful and calm sea for the kids
"Five stars' You must be joking"
Star ratings in Brazil must be very bizarre. From the four hours it took to try to book a room (why can't they just take your card number like all other hotels' Oh no, they need a signed affidavit plus photocopies of back and front of card and passport. With waiting time for confirmation being 72 hours. On a short trip to Brazil you CAN'T WAIT THAT LONG). I should have realised that this wasn't the best managed place around. We not once saw a member of management in the nine days we were there, which may account for generally unhappy staff. Far too many staff on the front desk but never once were we asked if any kind of help was needed. On two occasions had to call for the room to be serviced at 14.45. Possibly intentional, as there is no question of turndown. The restaurant is a disgrace and it's no wonder people don't dine there. Poor food and overpriced. Plus is there no way of getting parents to control their children at breakfast' Dancing on tables seemed to be top of the list as well as playing at trip up the waiters. Exceptions to the paucity of service were a wonderful (female) concierge, a great and amusing bellboy and some nice staff in the bar. And in a five star place I expect tea/coffee to be brought to the table rather than queue up for a (sometimes empty) canteen.
"Not worth it"
The hotels do you want me one in the speech it's considered rated the best but unfortunately is not worth what they're charging the rooms are big but the shower it's terrible really terrible and the service it's terrible to the bed is hard there are no options of pillows and the rooms need some renovations
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM