IMPIANA RESORT PATONG

Great Trip to Phuket, this was our 3rd stay at the property in last 15 years, resort has been maintained above par, and the staff were great and helpful with all of our excursions. Property is right on the beach, so one can step right into the sand and ocean water. Resort is centrally located to all the shopping and awesome street food and exotic restaurants. Katy and Onuma were great with our needs at the hotel from room service needs to setting up special foods requests at the pool and Spa arrangements. will definitely make a 4th trip in near future.

The only plus point I can think of is the location. Situated on the Patong beach front and in the middle of Patong where all action is..that's about it.. Services wise, it doesn't feel as warm as other hotels we stayed in..can't feel the warm Thai hospitality. They are very inflexible and do not allow you to check in early. They said our rooms will only be ready at 230pm. But yet when we request for late checkout at 1pm, it was also denied as they claim they are running full house. Do they seriously need 2.5hours to clean the room' The cleanliness of the room wasn't even fantastic when we check in..the sheets felt sandy and the floor was sticky. They finally gave in to our request for late check out when we insisted. The pool is also very small..so if nice big pool is important to you..keep away from this hotel. During our short 4 days trip, we experienced power disruption twice. Once was on 17 July in the early morning and another on 18 July as I'm writing this. The power came back on but not the aircon. We are checking out today and needed to rest in the room and pack and now we are trapped in the stuffy room. When I called the reception, they said they have already informed the guest about the aircon disruption via a letter placed in the room. Nope, I didn't see any letter. I can understand if there's power interruption during stormy weather but it has been 4 sunny days here so I'm really not sure why we experience all these interruption. Everything in the hotel seems to be tied in with money. You get only 2 bottles of water per day and if you need extra, 10baht each. We could actually buy our own water but it just doesn't feel good when everything seems to be chargeable. I've stayed in so many hotels in phuket before and they gladly provide you extra bottle of water if you need. Pool towels must be exchanged with a card, lose the card and lose 100baht.. The Hotel is not exactly cheap by phuket standard during July..where it's considered low season. Yet they claim they are fully booked. Maybe it's true because of the good location but with that, you do not receive good perks like being able to check in earlier, late check out or even free upgrade where a lot of hotels give during low season. We've been to Phuket no less than 6 times and this is one of the rare times that we are disappointed with the hotel. Book only if you need to be right smack in the middle of all the action, don't mind that the room is not very clean, have lizards creeping in the room, having a small pool etc etc etc. Otherwise..look elsewhere for much better hotels at cheaper rate albeit not at the beach front in the middle of Patong...

Perfect it was beautiful. We ve got wonderful holidays in this place. The room was perfect and very clean. The people were very helpful anf friendly. We would like to go a second tine to stay in this hotel.

We just enjoyed our stay at Impiana,Phuket like anything.The location is perfect with beach just a stone throw away.With lot of shops and restaurants around,makes it your perfect stay in Phuket.Bangla street and Jungceylon mall are just a few attractions out of many quite nearer to the resort. Rooms are beautifully decorated and super comfortable.Bathroom, equipped with bath tub and adjoining dressing space,adds up to the luxury of the stay. The poolside restaurant is awesome and food is super delicious and full of varieties.We are vegetarian so we had requested for some veg preparation and to our pleaseant surprise, chef(sorry,forgot his name) himself got us delicious parathas and dal...!!! Thanks a lot chef..!! Apart from that the fruits, breads,cakes,cheese,drinks-everything was perfect and top class,just like the ambience and the crowd...!!! Special thanks to Onuma Wihok(guests manager) who took special care of us and especially of our little angel,with whom she had built a special bond..!!! She treated us more than just guests. It was her,who helped us plan our trip during the best time of the year-Songkran..!! Wow what an amazing experience it was and how amazingly the resort had managed the celebration. Everything was perfect.We thank you so much Onuma Wihok for your support and beautiful memories for the lifetime. I will recommend to one and all whoever visit Phuket,to be the guest of Impiana at least once and that too during Songkran for an experience of lifetime. Shivam (Rajkot,Gujarat).

This resort is right on the beach, and everything else is on the other side. We had a garden view room, although our garden view was a brick wall with some plants hanging on it, there were other rooms with beautiful gardens in front of them but that didn't bother us as we didn't spend much time in our room. Staff were polite & happy to help with any of our queries. Would highly recommend this resort for anyone who wants to be close to the beach.