of TripAdvisor Travelers recommend this hotel
There wer Many thing to do, nice place, nice parks with swans, near to close pist for ski, near to Netherland and Belgium for trips. Vary close to the airport, very close to underground and rail also.
Never again. Felt not welcome at all. Was asigned to a single room and went down to ask if this was for a reason. The arrogant look of this clerk was unique and yes of course it will be fixed in next half hour. Sauna broken (''') and we wanted a relax Sunday but not any info on this: place brags about welness, yeah yeah. Infrared sauna piece of sh**: took. One has to as hotelguest pay € 3,- in coins for 15 min cold nothing. Check-out took FOREVER because girl on desk was semi-busy with 2 kids. Had to ask myself by email for the bill afterwards because after 20+ min waiting and being ignored I gave key and left. We travel often to Düsseldorf but never again this very badly run property. This review has also been posted to Melia because I will warn other professionals for this place. Luckely enough other hotels to choose from in Düsseldorf.
"I will not come back"
The hotel looked nice and to be honest this is the main reason i have booked my stay there. But i have to admit i m really disappointed with what the hotel offer as basic services. No locker in the room internet conection (free) is slow , limited to one devices, and you can only use 100mb. I think this probably the main reasons why i will not come back. When i go to a 4 start hotel that aims to look luxurious and price is not cheape i m expecting a minimun good service in my room. Paying to be able to use the wifi on my phone and my laptop at the same time is unacceptable. i can rent a flat and get a better internet service. Bedrooms are ok but not really functional e.g. no locker, no iron in the closet, the bed is not particulary big etc... I have stayed in better hotels in this city for less
"Poor customer service by front office. Not friendly personnel. Poor wifi. Poor design of shower and bathroom."
Nice location as it is near train station. Breakfast is very good but waiters not friendly. Relatively far from restaurants. Staff had no initiative to assist customers, like in looking for tours around city, etc
"Good and Nice"
You should guide your chambermaids not to toch on the stuff of the guest. my sleepers and my tootbrush taken from my room without permition after the first night. I wasn't complained directly since anyway I planed to drop them before leaving and check out
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM