"Good, but not great"
Good: exceptionally clean and well maintained, nice decor, very friendly and polite staff. Duty Manager Mohamed was exceptional- we arrived at 4am exhausted from travelling and transfers from Dubai... to be greeted by fabulous customer service...he had rooms allocated for us in a flash and even arranged delicious sandwiches to be delivered! Through out the week, he was super attentive and helpful. We were on all inclusive premium package- food was superb everywhere except of Byblos Restaurant... Beds very comfortable, good selection of pillows and bed linen was very good quality. We were celebrating our anniversary and room had rose petals with a bottle of wine awaiting- very nice touch. Bad: completely understaffed in all the Food & Beverage areas... waiting for orders takes ages... tables not cleared...just not 5* . Even if the food once arrives is delicious- the whole dining experience is not great. Being a hotel manager I felt bad for the staff as they really were trying to do their best... running around without time to check on the guests. Sun bed covers need replacing and badly stained.
Went to Muscat Intercon first for a weekhad a fantastic time excellent staff and service very friendly then came to Intercontintal Hotel Abu Dhabi for 3 nights which has been ok but not comparable to Muscat. The exec loungedoes not have the warm welcome and the staff do not seem to be as happy in their work apart from Ahmed who was very attentive. When checking into the hotel Jeffrey was also extremely helpful and worthy of praise for his good service. The pools are lovely and the restaurants are very expensive.
"Lovely Hotel with a Fantastic Location"
I spent 36 hrs in this hotel at the end of my vacation, and it was amazing. From the orchids to the golden inside to the very friendly staff; I would highly recommend staying here. I took the shuttle to the mall and a cab to the Grand Mosque, and the scenery was awesome.
"Excellent hotel, fantastic staff!"
One of the best trips to Abu Dhabi in over 20 years, this hotel made all the difference. Plenty of outlets for food & beverage on the Marina Walk to choose from, my favorite is the recently opened Cho Gao. Asian flavors and friendly bar staff made the experience excellent. The rooms are also top notch being super clean and everything needed for a comfy stay. Would highly recommend this hotel to any business or leisure travelers.
"A very nice business hotel for the money!"
This is a very nice hotel well located in the city center. It appears that they are going through renovations.I stayed here for a business trip where I needed a lot of support for group travel and reservations and I want to commend the concierge team for their high level of service. the Chief Concierge, Raouf Yakoubi and his team are wonderful and they provide such great service. Ali was always available with a smile and a hello and they were very helpful with recommendations for dinners or making transportation arrangements. I have not had such great service from a hotel concierge team in a long time!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
The Yacht Club restaurant and bar at InterContinental Abu Dhabi is officially closed. A new restaurant is being developed to replace the Yacht Club and this will be announced in the near future.