of TripAdvisor Travelers recommend this hotel
"Has everything you expect but doesn't always work well"
Stayed for two nights, no hassle checking and breakfast was thrown in. Breakfast options were broad enough but the quality varies, the omelette and fresh fruits were good but the dim sum was not well done. Had dinner here twice too as weather too bad to venture out and thought it fairly priced and well presented. But staff was bit slow in responding to empty water glasses and bringing the additional crockery. Rooms were very spacious and a benefit of being in an older hotel. The sliding doors for the bathroom was bit stuck though and the iron didn't work but a replacement was found in 10 minutes. Room has 4 bottles of complementary water and even an ice bucket. Lighting was very thoughtful with vestibule lights and mirror only lights. Location is okay in terms of finding it with a taxi. Loved the towels and bathroom amenities, and the bedroom slippers.
"Okay hotel, seems a little old"
Was not one of the best Intercontinentals that I have been to. I expected more from them since they're based in Beijing, but was a little disappointed to see that only a few of the staff could communicate in English. Room was good. Club lounge was a bit on the small side. Breakfasts in the breakfast area were quite confusing, and on the second morning, it was almost like they weren't prepared to have that many guests at the hotel as many dishes emptied out really quickly and stayed empty for a long time. Probably will not return to this hotel given the number of other choices one has in Beijing.
"Does not fulfill expectations for 5 Stars"
Let me say, that in general I was satisfied with this hotel. Rooms are large, bathroom has everything you need and the shoes are getting cleaned at nights. They offer several restaurants and free water (use the Chinese local water, the Evian offered as well needs to be paid) in the room. You have access to WLAN, minibar, etc. BUT: When I check into a 5 star hotel I want to everything being the best, not just average and this is why I rate this hotel with 3 out of 5 only. The service at the reception can be improved or let me say needs to be improved. If I let them know that I will check in the early morning but are paying for the entire night (and have a reservation for the day before) I don't want to be told after a long flight that the room is not available but that they are happy to be able to offer me a different lower category at a lower price than what I have reserved... The room I then got looked as if it was cleaned some days/weeks ago as I could find dust on the desks and in the bath room, the cealing in the shower was loosing its paint and the walls where showing significant signs of usage and water leakings. This is not what I expect from five stars and the hotel definitly needs to have a general renovation or remake. One realizes that it has been built some time ago by an investor who is not willing to invest any more money into the upkeep. The location is good if you are on business in the financial district, not too far from the Zoo and the center and if you have a room to the back side the view is somewhat acceptable as you don't see too much of the large street going by the front. Breakfast was OK and offers most of what you can expect for five stars, although I have had better selections and waters and cooks who are able to understand English. In this hotel, you are not able to communicate in English with the cooks but need to show on pictures what you want to have for breakfast.
"Not what you expect from Intercontinental!!"
We stayed here for two nights. The hotel was clean and the staff were friendly. A big turn off is that nobody speaks English there! We would be screwed if our Chinese friend wasn't there with us. I had such a hard time to order food at the restaurant. Out of 5 waitress there nobody spoke English, even a word! I'm not a negative person but this was an irritating experience. I think it's fair to say at least one person who can speak proper English at the front desk and one at the restaurant is the least that someone can expect from an international hotel chain. Lastly, note that the restaurant could not accept international credit cards or room charges. I almost had to wash the dishes!
"Not what I expected from Intercontinental! "
Rooms are big, clean, and well equipped. The fitness center is better than the local gym that I go to in US. However, this is an international hotel and I expected them to be able to communicate in English! No one at the front desk could speak English. For this reason the check in and check out process was super slow and frustrating. Our rooms were pre-paid, but for some reason they gave us a hard time when checking out. They do have a great restaurant but again no one could speak English and answer our questions in English.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM