of TripAdvisor Travelers recommend this hotel
"For a 5-star chain, I expected a lot more"
Poor check-in experience. The staff could barely speak English (was passed around until one was brave enough to talk to me). Took ages to get to me (4 of them, and I was only one waiting). Then she couldn't find my Chinese visa in my passport and I had to show it to her! For an IHG hotel, very disappointing experience. Room was nice (got upgraded to a suite) but a bit dated (how many hotels still have CRT TVs''). Breakfast was OK.
"Great Relaxation in Beijing"
We went for a week holidays in China and that was our first visit to Beijing. This hotel was in the best location I could think about. The rooms were spacious and clean. The staff were fantastic but English language was a bit of a problem, but they did try their best to help us. Andy the Concierge, Monroe and Krystal at reception were very helpful. Actually everyone was great and made our staying very pleasant. Do not miss breakfast it was delicious. Definitely I will come back again.
"Excellent Business Hotel in Beijing Financial District"
I have stayed at the Intercontinental Beijing Financial Street numerous times in the past year. It is an excellent business hotel, which is well located. The restaurants at the Hotel, including Monsoon for sumptuous buffets, Steak Exchange for superior steaks and wine and Yue Rong Xuan, which offers top quality Chinese cuisine, are all top notch. The Front Desk staff and Concierge are most helpful and friendly. Laura Wang, the Assistant Front Office Manager, is singled out for her superior service and assistance beyond the call of duty. I had some difficulty in confirming a reservation at another Intercontinental Hotel in China and she spent time in communicating with the other hotel to work out all the logistics. It was most appreciated, particularly as I had some language issues and had been unsuccessful in confirming the reservation at that other hotel, in spite of several tries. Subsequently, she provided me with valuable information on doing business in Beijing and introduced me to the Hotel's Lounge and Business Services.
"Clean rooms, Staff try hard but the hotel is getting a little worn"
I stayed for 3 nights here recently and just found that the hotel is getting old and tired. When it first opened I am sure it was quite spectacular but it needs some upgrading My room had a very distinctive smell or mildew when I brought it to the attention of the desk staff they promptly moved me and to my surprise upgraded me. Even the upgraded suite was showing its age, but since they gave me a lot more than I paid for one doesnt like to complain too much. The room was huge, clean and quiet. The cleaning staff was very diligent . But even this club suite was looking quite tired. it is located obviously in the financial area and had lots of restaurants. The breakfast was on average for China but the staff were quick to refill coffee and ask if you need things. I ate out, except breakfast, so cannot comment on other aspects It also has quick and easy access to cabs. An HSBC, ICBC and bank of china within a few m of the hotel. Across the street, go under the underpass, is both a chemist ( Pharmacy) and a convenience store. The staff in the business center were a bit useless. Most speak barely any English, which is really rather silly. The computers also did NOT work The staff are very good and try to be helpful but the hotel does need some refurbishment
"Tried very hard and were good to me"
I stayed here three nights (on my personal account) after staying three nights across the road at the Westin for work. I am IHG Platinum and an Intercontinental ambassador and had a tricky (and low cost) booking using an Ambassador free weekend certificate and a night on points, but the hotel went out of its way to make me feel welcome. I had booked a high grade club room with the free night certificate that they upgraded to a massive suite. They allowed me to stay in the suite on my points night, and also gave me access to the club lounge for that evening, which was very kind. Staff at reception went out of their way to give me a warm welcome. However if you aren't IHG platinum I am afraid to say that the Westin is much better. I arrived carrying two suitcases but neither of the doormen would open the door or offer to help. While most staff seemed to have some English, it wasn't great. (Not as bad as some other reviews suggest, but I was never certain that i had been understood). The rooms are old and some of the furniture quite poor. The interior of the hotel still stinks of cigarette smoke despite it being a non-smoking hotel for a couple of years. The TVs are just TVs - no ability to order a (free Ambassador) movie or check your bill. And the drink selection at the club lounge quite limited. Everybody tried so hard to look after me I would stay here again. But the Westin hotel across the road is clearly better for most Western travelers.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM