"Very good hotel in Dublin !"
Spent 7 days at Intercontinental to attend a conference. The hotel is located in a calm area of the city. The facilities are very food for business conferences or just for an extended weekend in the city.
"Not coming back!!!"
So this is the 4th time at the Intercontinental at Simmons's court, in each stay we have stayed for minimum of a week, each time we choose this hotel because it's convenient to the meetings we need to go to, and it's good location, quiet and overall a beautiful property... however we have to say that the service each time we are back gets worse, it keeps going down. Our first stay the hotel was under ownership transition from the "Four Seasons" to Intercontinental, so we were patient to some question marks over the service. This year we stayed for a whole week again (May) , and we have decided it's time to look elsewhere. The hotel seems under staff, in all areas, At breakfast it can be a good 10 min standing to be seated another 10 min to bring you the menu and another 10 min to get the food. At the bar most nights there are at the most 3 people, to tend to the bar and lounge area, they are running off their feet.. and cannot keep up with orders of food or drink and naturally things are late or wrong.. During lunch time at the lounge things don't get much better... table unattended, tables waiting to be cleaned, and people waiting to be seated, once you are seated...arm yourself with patience, to order, then to get your food, and to pay... the whole process is a game of trying to catch the attention of the running or non existence staff. Housekeeping Department' NOT GOOD. they seem to do the minimum. Most days our room was serviced in the afternoon or not at all so i have to call after coming back at 4.30- 5 pm to request service. Many items do not get replaced (tissue- toilet trees etc) Used mugs and glasses are taken away but they don't bring clean ones, so not a single cup in the room to drink water. The fridge is filthy (yes dirty, rusting away and puddles of brown water). The icing on the cake was when on my side of the bed a cut on my leg used some blood during the night, naturally the sheets have to be changed...so I left the bed open so the stained is clearly seen, we left for a walk we came back at 5pm, Room not done. I called housekeeping, they came, replaced towels and DID THE BED BUT NOT CHANGE THE SHEETS. At the end I gave up, I called for fresh sheets and did the bed myself. Carpets look dirty, (they were renovating some of the rooms) so there bits of construction dust..that doesn't get taken care of for days... trays and dinners that I see on my way to breakfast waiting to be picked up outside on the corridor.. STILL THERE in the afternoon.... Again not enough people to tend to things. At reception they have junior staff that don't seem to know what they are doing ever.. The old staff I recognized for the last 3 years are still lovely and trying their best, but they are doubling for 3 people running all over the place The Gym, hasn't been moped or dust for weeks... there are pretty big fluffy dust balls around and underneath each machine... so beware if you are allergic to dust. Internet is very unstable, keeps logging off constantly. Outside: the people to help you with your bags or get you a taxi are hit and miss.... It's such a shame to let go such a beautiful property, I hate doing such a negative review, but we have given it enough tries and come disappointment. I hope the management can sort the HR issue soon, before it's too late.
One of the best city hotels I have ever visited. Luxurious with friendly and warm environment, the suite i have stayed in was amazing, well decorated and spacious. Nice breakfast with a lot of choices. For sure, I will be staying again once in Dublin
If you are looking for a luxury hotel away from the crowded city, this is your place. A fourty minute walk or 10 minute train ride will take you to the city. Beautiful hotel, friendly staff and the surrounding area is just lovely. I totally recommend this hotel.
We picked this room when we booked with AAA, we got a good price & the hotel is beautiful. The staff has been so helpful & friendly the only problem is we are just here for one night before we start a tour & I wish we were staying longer.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM