On a Malaysian roundtrip, me and my girlfriend stayed two nights at the Intercontinental in KL. It was her birthday the next day, so I requested recommendations for a good sky bar and a little treat for her at breakfast. What we received was truely outstanding: Besides the bar recommendations for the evening, Guest Relation got in touch with me to arrange a treat. Next morning at breakfast, EVERY single employee knew it was her birthday and treated her like a princess! After we sat down, 10 staff members came to our table to sing "happy birthday" for her, presenting a beautifully done cake with candle. Wow! Later that day when returning to our room, it was entirely decorated with rose leafs, delights and fresh fruit. Even a second cake was brought because they got to know it would be also my birthday in a few days. I have stayed in many hotels but this level of authentic service and attentiveness is hard to beat. And to see my girlfriend being the happiest person that special day is all I wanted so thank you guys very much, that was excellent!
"Quality and comfort in KL"
I spent 3 nights at the InterContinental KL in September 2017. I was upgraded to a suite, which was elegant and comfortable, as well as being very spacious. But I was particularly pleased to have booked the Club InterContinental, for a peaceful haven between meetings, very fine breakfast, and wide selection of snacks (and good coffee) throughout the day. Service by the Club staff was excellent, from my late-night check-in, through my visits for breakfast or just to read or finish my emails. I haven't stayed at this hotel since it was the Niko, many years ago, and the InterContinental touch has improved the space. The hotel is convenient to KLCC. On one matter I thought the hotel could do better: the all-day Serena restaurant seems to have an extraordinary buffet, but I ordered from the menu for dinner; the food was good - no complaints - but the menu was a little uninspiring, and the décor of Serena needs a refresh.
We stayed at the intercontinental kuala lampur for 6 nights and everything was excellent, from the check in to the room service to the breakfast, we asked for room service at midnight and they gladly assisted us, we recommend this hotel ( nabeela and faraaz)
"Excellent stay - our choice in Kuala Lumpur"
As a IHG Platinum Ambassador member, I had a one night stay in the Club executive suite. Check In: Excellent and warm check-in at the club lounge by Siva, who was so helpful in ensuring we enjoyed our first stay in this wonderful property. Club lounge: Many thanks to Cathryn, Siva and the rest of the club associates who made the club level special and exquisite within a luxury hotel. The club lounge is also gorgeously designed and it comes with a interesting jellyfish aquarium! Room: Our suite was extremely large and beautifully appointed. After two weeks of soft pillows in Switzerland, we were at last provided with firm pillows. Together with the large comfortable bed, it made the sleep quality excellent and wonderful. Breakfast: The breakfast spread in the main restaurant was really good and high quality. The staff were always around to ensure that coffee was constantly topped up and the dishes cleared. Especially in weekends when there are large crowds staying in the hotel, the staff were both extremely efficient and friendly. In all, this property will be our choice in Kuala Lumpur and we couldnt wait to return.
First time in KL and we could not have chosen better. Its hard to fault. Great room, great housekeeping by the Sri Lankan boys on the 19th floor whose names I wish I could remember. Helpful staff whether at breakfast, in Bentleys bar or giving directions. The location is great for walking almost anywhere. The pool is relaxing, gym not busy and the overall impression was that everyone just did a little bit extra to make things better. Hard not to mention Jason. Everyone in the service industry needs a great man like Jason where nothing is too much trouble.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM