INTERCONTINENTAL LE GRAND PARIS

This is such a beautiful hotel with elegant decor, and it's one of the most stunning in design that I've ever seen. Still, my stay was very disappointing. I'll start with the good parts. The bed is very comfortable. The staff is friendly and they give a welcome gift of French plums, which were sweet, both in taste and gesture. Now, the bad parts: 1. Ice box room: I got to my room and it was an ice box, think 10 degrees C (or 50 F). It was so cold that I couldn't stay in the room long. I asked multiple people how to raise the temperature on the old thermostat, and they all gave me different answers. Finally, I seemed to find a way because I felt the room getting warmer. I left for a cruise on the Seine in a knee-length dress and walked around until past midnight, and I wasn't cold. As soon as I got back to the hotel, the room was freezing cold. They had adjusted the temperature again. It was late so I readjusted the thermostat again, and prayed the room would get warmer. It barely did. 2. No hot shower water: The sink had very hot water, but the shower did not. The handle was turned to 50, which I assumed was Celsius. In Celsius, the water would be scalding hot, but the water was barely warm. It was the quickest shower of my life. I also considered using the sink water to shower. 3. No shower door: To make matters worse, the shower had no door or partition (see my photo), so I was now showering in cold water amidst the ice box room. I was very careful and faced outward, and water still got everywhere on the floor. Later, I checked and other bathrooms have a glass partition. 4. Noise: I fell asleep after an hour of shivering from the cold. I was so cold that I didn't even want to get out of bed to use the bathroom. The following morning at 6am, I woke up to a ton of street noise, even though my room faced inward, and from 9am to 1pm, there was construction in an adjacent room. 5. Check-in and check-out: Each took 20 minutes, even though 3 people were at the desk. The process is incredibly slow and for comparison purposes, the Astotel Opera and Saint Petersbourg took less than 5 minutes. Fortunately, I moved to those 2 hotels because Le Grand did not have rooms the following days. 6. No phone service: I tried calling the front desk multiple times to figure out the room temperature, to change one of the hand towels that reeked of cologne, and to get a tube of toothpaste. No one ever picked up. Later, I tried calling room service to order a quick bite. Again, no one picked up. I thought about mentioning all this at check-out, and I did bring up the shower door, but check-out was already so slow that I did not want to hold up others. Now, I'm sitting here writing this with a cold, which started 24 hours after my stay. My two-week Europe trip started at Le Grand and it literally ruined the rest of my trip.

The hotel is great place in Paris. The room rate is always in a fair price. Not like other hotel in Paris which having seasonal rate which jump up 3 times to normal rate. Breakfast also fantastic with croissant.

We stayed there for two nights while on a tour. It is luxurious and the staff are friendly, helpful and accommodating. The location is great for touring around the Opera area of Paris and for walking to Sacre Coeur however most of the restaurants in the area are expensive. We would never stay here on our own accord as the pricing are beyond our means but it was nice to experience for a short while.

Gouge in wallpaper, fraying carpet, water stains and chips out of table, mold smell. This booking was made thru Avalon and after showing them the pictures they said they would have the hotel move us. But my traveling companion had already unpacked and didn't want hassle of move for two nights.

We had a lovely stay at the Le Grand hotel and it met our expectations of a hotel of this stature. The breakfast is outstanding and definitely worth it. We had at room with an extraordinary view of the opera and our room was spacious and very comfortable.