INTERCONTINENTAL LISBON

Most of the positive reviews for the hotel are accurate and I have little to complain about regarding the accommodations, upscale furnishings, nice fruit bowl, comfy bed etc., although the desk lamp in the room was inoperative. The front desk reception, however, was another story. To preface, I'm a IHG Rewards Platinum member and frequently stay in various IHG hotels throughout Europe and the Americas on accumulated points, as was the case this time. Upon attempting to check in, the front desk person promptly informed me that the reservation had been made by my wife and since she was not present with me and my companion the reservation was invalid. Technically, the card is in my wife's name but my name is on the account, I have my own card and in addition I called IHG before leaving home to be certain there were no problems, which I was assured by the helpful information concierge was the case. Upon learning this, the surly receptionist got defensive claiming he didn't know whom I spoke with but that certainly was not the case here. He called his superior to verify and was told I was correct, it was no problem, but instead of apologizing and moving on he made a very loud and dramatic pronouncement that he was entering a note in my personal record so I can never get away with this egregious transgression and effrontery to all things good and pure in the world again (OK, I may have over dramatized the exchange, but his words were loud and accusative and his supercilious attitude was very rude). Then I was loudly informed I did not qualify for free breakfast and must pay extra out of pocket if I care to take advantage of the breakfast and other 'club' facilities. We, being Peregrinos departing the next day on the Camino de Santiago, were hot, sweaty, tired and dressed in trail clothes and backpacks rather than the business attire of the other guests in the area. I suspect this might have been the trigger for this person's rude behavior toward myself and my buddy. Regardless of my appearance, I expect to be treated with respect and deference from the front desk staff. This person apparently forgot he was employed in the hospitality industry and would benefit from advanced sensitivity training before he does irreparable damage to the brand. As previously mentioned, the accommodations, location and especially the assistance from the friendly doormen were all up to the usual high standards of the chain.

A classic intercontinental. Modern, centrally located, every modern convenience, good buffet breakfast, excellent WIFI, kind staff. We had a Jr suite very well designed of average size, comfortable closet and marble bathroom. Shower cabin separated from bath tub, should have been larger. In regard to the location you have to take in account that Lisboa's main tourist area ( old town ) is 10 minutes by taxi and 20 minutes walking away from hotel. Although main luxury branded retail shops are on an avenue in the vicinity, the rest of more casual boutiques are in the old town. The hotel is perfectly located for business

Had reservation for 7:15. Didn't get in til after 8. Food was not up to par-hamburger not good. Too thick with bun and add ons. Made it not able to be eaten as served. Chicken dish bland and boring. One of us ordered a hamburger and got a chicken burger. Entree took an hour plus to get to us. Wholly unsatisfactory. Drinks before dinner in lobby-better experience. I would never eat there again. Did not stay in hotel.

Very good hotel, very good staff, morning breakfast was very good, one thing that really bothered me was lighting in my room, lighting was very poorly designed, almost hard for nights, hotel restaurant was good and staff were friendly.

We had a great 2 night stay here and the location is perfect for sightseeing. The view from our room was exceptional and the room was large, clean and the beds so comfortable you didn't want to leave them. The concierge was so friendly and helpful and he made our day - a highlight. My one gripe was that despite high prices we were given one tiny bottle of complementary water for our stay - it came with a card saying it was complimentary which I thought was pretty embarrassing. Because of this I went out of my way to make sure I spent zero in the hotel and didn't use any of their facilities. Their loss and it made me feel better!