INTERCONTINENTAL LISBON

When I arrived at the check-in the staff was very friendly. I was not sure to do an upgrade but she showed me the room and was not pushing it. I upgraded then and had a very nice room with a view over Lisboa. Also the club lounge was quite and nice breakfast and happy hour drinks. Maybe if you travel in the summer time a pool is missing, but otherwise the facilities are nice and as mentioned I appreciated the friendly and helpful statt.

This is a beautiful hotel in a great area..rooms are spacious and clean. The elevators were awful...really slow. The staff were just ok..nothing over the top as far as service. This hotel was part of our Uniworld cruise.

Supposedly one of the nicest hotels in the city, yet it did not live to expectations. Check in was smooth but after that, it went downhill. For some reason, it feels like the hotel was built with paper walls meaning you could hear everything in the other room next to yours. There was someone with a cough and it kept me up all night as he coughed his way till morning. Also, I requested a toothbrush which is pretty standard but I had to call down two times as I waited the first time for about 2 hours but it never came. Finally, one of the towels in my room was torn and should not have been in circulation especially for a hotel in this price point. The room itself looked worn down as well and that was a disapppintment as it does not describe that itself online with the pics of the hotel on the hotel website.

My wife and I recently stayed at the Intercontinental Lisboa based on a positive experience five years earlier when it operated under a different name. Fortunately, the hotel appointments and service are still be managed professionally and very much in keeping with a top quality operation. The location is on a hill overlooking downtown with the Eduardo VII Park nearby for walking and several major department stores within distance. To get downtown, you can walk though a cab ride back is definitely needed to avoid walking up the hills. However, if you do walk, the exercise is great. The reception area is in keeping with a top-of-the-line hotel and staff very pleasant. The room we had was on a top floor with a wonderful view of the Lisboa central town including Castelo Sao George, Bairro Alto and Chaido as well as the Teja River and beyond. The king-size bed was quite comfortable, the bathroom an excellent size and the surrounding area, quiet. A great way to start a trip. The only catch was a wall lamp that required repair. It took some persistence with the management to get it attended to without having to change rooms. That said, the hotel manager got the job done and checked on our needs thereafter. One very positive highlight is the buffet breakfast, well worth the additional cost: it is extensive and easily the best we had on our entire trip through Portugal and southern Spain. The offerings are extensive and include freshly prepared eggs, if you desire. The front desk service is very cordial and may take time depending on the number of people. For whatever reason, hotel staffs need time to accommodate their various guests' needs. It can tie up the personnel and patience is necessary. All told, you will find the Intercontinental a very comfortable, quality experience when you are visiting Lisboa.

If you want to stay in a luxury hotel, close to the city this is ideal. Quite reasonably priced and very clean rooms and amenities. Great views to! The ‘Uptown’ bar at the hotel is the best ‘hotel’ bar I have come across. Great atmosphere, low music, stunning lighting, graphics and of course excellent, friendly and attentive staff! We planned on having a few drinks at the bar one evening, before heading out into Lisbon. The atmosphere was so good and their gin and tonics where fabulous! We ended up staying there and having the bar menu as we where enjoying ourselves eating and chatting with the staff. No need to go out...... the food was first rate! They do have another excellent rated Resturant Akla at the hotel but unfortunately didn’t try it during our short stay. The menu looked fantastic and the reviews where excellent. There is a little bar/coffee cafe where you can order light sandwiches, stunning cakes, coffee/drinks etc. The hotel was a short distance from the main part of the city; 20 minutes walk or 5-10 in a taxi that ranged from 17-20 euros. Depending on where you wanted to go. If you fancy sight seeing then a Tuc Tuc is a must. Great fun and it’s size can get you to many places that the trams can’t! We hired a guide for 1 hour for the four of us and the cost was €70...... seems a lot but he was so knowledgeable about the history of Lisbon and even extended his time to 1 1/2 hours at no extra cost. We wouldn’t have covered so many places, churches, monuments in the short time we had with him if we had done it ourselves. One word of caution would be when using the trams, to be vigilant as pic pockets are rife. On the streets and in the city, you will be approached by males (they don’t approach women) to see if you want to buy narcotics. My husband was approached on several occasions....... you just say ‘no thanks’ and they walk away. It’s not dangerous but just a hassle. All in all a great city break with temperatures around 25-30 degrees, friendly people, great gin bars and fabulous food. 😃