INTERCONTINENTAL LISBON

We recently spent 5 nights at the Intercontinental Lisbon. Located slightly outside the centre but very near the Marque de Pombal Metro, the hotel is really lovely, our room was spotlessly clean, very spacious and extremely comfortable. The pillows deserve a special mention! Bathroom was spacious and very well fitted out, shower was very powerful. Breakfast was busy each morning but food was lovely and so many choices!! We enjoyed every moment of our stay but what made our stay so memorable were the staff, from check in, concierge, breakfast staff, bar staff,we could not fault them. Extremely friendly, helpful and cheerful. They could not do enough for us and are a credit to the hotel. Lisbon is a fantastic city and when we return we will definitely stay at the Intercontinental again.

We stayed for two nights in June prior to a cruise. We typically love boutique properties and tend to avoid large hotels like this, but I knew that, in the summertime especially, there could be problems in the smaller properties with air conditioning. And, from talking to others on the cruise that stayed in the trendy Baixa area, we made the right choice. We had no problem getting down to Baixa from this hotel, and our room was quiet and well maintained and the air conditioning worked great! We were in a two-story executive suite with 1.5 baths. Plenty of room. Since we were in a suite, we also enjoyed happy hour every day and breakfast in the morning. These were both well done - lots of food pleasantly prepared. We also ate in the Akla restaurant and found it quite good. I wanted something not on the menu and they were happy to prepare it for me. Yes, there are lots of tourists in this hotel because it is large enough to house pre-cruisers, airline flight crews, etc. But, that didn't hamper our experience or diminish the service we received. Check in was fast and efficient. There is an ATM two blocks up. We were very pleased with our stay. Can't think of any negatives.

I checked in the hotel on the 10th This Month at around 3;15 the gentleman at the Reception was Nice , up to standard BUT THE REST of my time there were Horrible !! First , when we wanted to book dinner at the hotel 's Rest., the staff , Pedro , was Not kind and impolite and told us in a Not nice way that they could not give us table earlier as they Have a Guest GROUP to serve , we Begged him that we have oly 2 persons ..... but then ...... answer was still NO !! 2- when we wanted to ask Info., about a Nice Rest., nearby hotel or not far away , the CONCIERGE around 50ish --60 years old tole us in an arrogant way that he was not sure and not Helpful at all !! 3-i called the reception in the evening around 22:00 b4 we slept to Request for a Morning Call at 08:10 the next morning & Kept reminding him ( 4-5 times ) and repeated the TIME to him as well that it was VERY VERY IMPORTANT for us as we Have to check out that morning and Heading to Airport .BUT I did NOT receive Any morning call that morning ( Lucky that I have set my own Alarm Clock ) otherwise we could not wake up in time !! 4- then we Called 10 mins b4 for a Taxi as we were informed the nite b4 BUT still No Taxi arrived On Time 5- I called 3 times to request a Porter to help us to bring down 5 pieces of luagguage BUT we have to kept cALLING AND AGAIN THE mR. pORTER WAS NOT FRIENDLY AT ALL !!!! I ALWAYS HAVE A HIGH OPINION ABOUT iNTER-cON HOTEL , LIKE THE ONE IN Barcelona AND hONG KONG !! bUT THIS ONE GAVE ME AN IMAGE THAT THE HOTEL'S STAFFS ARE OLD AND ARROGANT AND POOR SERVICES !!!!!

This is a good hotel, with good views, nice rooms, reasonable service. However, I found the place bursting with tourists. Lifts can be packed at peak times. There is adequate parking in the basement, and a park in front of the hotel if you fancy a walk.

Very central location within walking distance of all Lisbon attractions; the hotel is also 2 blocks from the hop on-hop off terminal. Good gym amenities. Excellent breakfast selections. Non smoking. Friendly staff