Located right in the centre of the capital, just a few minutes away from the largest airport in the country.
Our stay here was nothing short of fantastic. The service was hard to top. Will stay here again in 3 months.Comment of J. Trevor , Canada the 2016-12-23
"Good hotel but service could be better"
The Intercon has a great location right next to the Four Seasons right off the Avenida da Liberdade which has all upscale shopping. Similar to Champs Elysees in Paris. Check-in was quick and easy and Beatriz in the front desk took care of us well. We were given a tour of the hotel including the lounge, restaurants, and shown up to our room. The room was a good size with modern décor and nice bathroom. The Lounge was nice and had great food and drinks. There was a major problem and I was insulted by the host at the door. I did not get her name, but basically she told us we don't belong in the Lounge. Despite being shown inside by the front desk staff about 15 minutes prior, she still said we should not be inside. We showed her the Gold cards as told by the front desk, and given our room number and she still said no that not everyone who has a gold card can be inside. Her approach was very disrespectful, and did not even apologize once the situation was resolved by the front desk staff. Such a poor way to start our stay at this hotel, and it left a bitter taste during our stay. Based on that experience, I would not return to the Intercontinental. I know I would receive better treatment next door at the Four Seasons. Yes, one staff member may have ruined it for the whole hotel.
"DO NOT RECOMMEND!! RUDE STAFF. DO WHAT THEY PLEASE WITH YOUR CARD!!"
Normally, I do not write & post reviews as I don’t really have time for them. But the terrible experience with this hotel made it my priority. At the same time, it would be fair to start with a few positive things, without them, the ranking of this hotel should have been be ZERO. Restaurant and Club Intercontinental have great and very helpful staff, the food and drinks were great, and we were pleased with wine recommendation during dinner on the first night of our stay. The service at both the Club and Restaurant is almost impeccable. The room maids also did a good job taking care of our room during the entire stay. But this is where the positive experience ends up. In my opinion, this hotel is lacking to have the level of 5 stars. And this is not because they don’t have a swimming pool, which 5* hotels require to have or the furniture in the rooms is old and looks quite worn-off (we had a Junior Suite). The size of the shower cabin is like it was designed for dwarfs. But this was terribly unprofessional and rude attitude by the staff at the front desk that ruined our experience of Lisbon and vacation in general. We arrived at the hotel on 4PM and got informed our room was not ready. Seriously' On 4PM'' In response to my legitimate question as to the hotel check-in time vs our arrival time, some individual at the front desk started telling us how many guests they just had checked-out and how many rooms they had to clean. Really'' Whom do we tell about our difficulties – that our initial flight was delayed and we didn’t make the connection' Or that we got up at night to make an early morning flight and have been on the road for 16 straight hours'' The staff almost pressed me to go and “sit down” for a while as they are preparing a room. FYI – places with good reputation at least offer guests complimentary drinks or some other treats or benefits in such occasions…anything can happen, but it is the professionalism of the staff that should help sort out such situations. Only after I refused to “sit down” and insisted on a clear answer as to when our room would be ready, they found out it WAS actually ready. The staff doesn’t even know what’s going on in-house! Then, a lady at the check-in asked for my card “as a guarantee for any extras” (from the mini bar) and immediately blocked 50 Euros. For the record, pricing in the mini bar is simply ridiculous, the highest I’ve even seen in hotels around the globe and of course we used no items during our stay. In the afternoon of the 2nd night of our stay, I got a text the hotel blocked 280 Euros more on my card. I immediately went down and requested explanations from the staff at the front desk. They said I authorized them for this and showed the paper with my signature that upon check-in they asked to just “sign” at the bottom and that had some policy written with tiny letters and printed with the help of a cartridge that was ready to be re-loaded so you can’t really read it without a magnifying glass. In response to my question as to why this was not explained to me upon check-in, a rude and unprofessional male individual (the same who offered me to “sit down”) said I was at a freedom to stay at the front desk as long as I needed to read and understand the statement. Which is true, but is this the way you treat guests at the 5* hotel'' Especially the ones paying for a premium room' Like I mentioned above, we spent many hours on the road and I was tired to read a statement in tiny and toneless letters… I requested to see a manager but when he arrived I realized I would have had more success talking to a wall. He mentioned some “rules”, that the hotel requires a “guarantee” and “I could always have left some “guarantees” in cash”. But who mentioned these rules upon check-in'' When I legitimately asked this gentleman what the purpose for this guarantee was, he mumbled something as “but you already stayed with us for 2 nights, that’s why we need a guarantee”. A guarantee for what'' I didn’t hear an answer to this question, even though asked 3 times. Instead, the manager repeated 3 times that “such are the rules and they can’t change it”. Well, at least I heard an apology for not letting me know about this “rule” upon check-in and a promise not to block any amounts anymore until we check-out (unless they ask for a permission). Upon checkout, a lady on the right hand side of the front desk made a third block on my card, which represents a balance between the cost of my stay and prepayment, made upon booking plus 2 earlier blocks of 50 and 280 Euros. Right after she did that and before we got on the road, I specifically asked if the hotel is going to write off these 3 blocks as the outstanding payment for the room and the answer was a definite “YES”. On Monday upon return back home, I was shocked to find out the hotel actually made a charge ON TOP of the 3 blocks they made previously, which made the balance on my debit card negative and I simply couldn’t use it for a good couple of days until the blocked amounts returned to the card. That being said, I CANNOT recommend INTERCONTINENTAL HOTEL LISBON to the fellow travelers. If you indeed decide to take chances and stay, be prepared they will do what they please with your card without even letting you know. Despicable.
Wonderful hotel in a nice quiet area. It's about a 20 minute walk to the old town but we enjoyed that as it was in a quieter area. Lots of small shops/groceries/bakeries near the hotel. High end shops down the hill. Subway stops within 5 minutes walk. The rooms are large for Europe. Probably one of the largest European bathrooms I've ever seen. The staff was wonderful. The concierge was very helpful. I highly recommend this hotel.
"Didn't measure up to other InterContinentals"
A less than enthusiastic front desk check-in experience, a hotel lounge/bar that doesn't open until 5:00PM and a solid 20-30 minute walk to best neighborhoods for entertainment and exploration left me and my group of friends thoroughly disappointed with our experience. If your planning on visiting the marquee attractions in the many popular neighborhoods that Lisbon has to offer, budget time for the walk and a number of cab rides.
"Luxury hotel @ Lisbon"
Helpful staffs, Amazing service, time to upgrade some of the facilities. Great gym ! Lounge staffs were.also bery courteous and Helpful! Location is also strategic ...close.to the park and Rossi square is about 20 mins walk !
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM