Great location on a amazing beach very clean and luxiourios rooms. Great food and drink with unbelievable service can't recommend this hotel enough.Comment of B. Marc , United Kingdom the 2015-02-25
"An exceptional hotel for an exceptional experience - you won't be disappointed"
This is the most wonderful of hotels, you quite genuinely will love your time here. The entire experience from the first moment you walk in until the time you leave is one of pure luxury. I don't know how they train their staff but I could name many luxurious hotels around the world that could learn from this hotel. The rooms are wonderful, the beds are a dream and the views exceptional. Visit this hotel and take some time to relax, you will enjoy every second.
"Our favorite place to stay"
We love this place. The beach is amazing, very private and luxurious. rooms are expensive. Food and service is top notch. My husband is spire elite level and always gets treated beautifully not only at this location at all. I highly recommend
"They are doing something right!"
Let me start by saying that I arrived without big expectations. From the moment we walked in we were greeted by Humberto at the Ambassador desk and we felt very welcomed and at ease. He shared lots of information and helped us plan our stay When we walked into our room on the 10th floor we had an issue that we asked to be fixed. After several attempts were failed the next day they switched us to the most amazing suite with the help of Octavio. I traveled the world and kind of used to stay at nice hotels, but this was something special and memorable. I liked how the management rectified a challenging situation and made us smile. As other reviewers mentioned, the hotel is situated on a perfect beach with beautiful pools and setting. At the lounge, we enjoyed the amazing attentive service from Carlos (breakfast) and Arcangel (evening). Both are warm, service oriented and make you feel like home - Kudos Overall I will definitely stay here again
"Marvelous hotel with everything you need"
We thoroughly enjoyed our first visit to the lovely El Presidente Cancun this October. Gracious and professional staff--particularly Humberto of the concierge team and Archangel and Wilberth in the club lounge. FYI, El Presidente is a Grupo Presidente property--this is a Mexican company with highest standards for property management. There is a wide and sandy beach with abundant palm trees, offering shade as well as sun. Grounds throughout are beautifully maintained and well cared for. Very family friendly environment and also completely laid back and private enough for couples. Ambassador membership is recognized and rewarded beginning from the moment you step foot on the property. Stay club level if feasible -- the club lounge offered very nice selection of hot and cold appetizers at breakfast and dinner throughout our visit. For us this was a stress free and absolutely enjoyable stay--we have already booked a return and also look forward to trying out their sister property in Cozumel.
I can’t say enough good things about this hotel. From the moment you arrive you feel welcome. The rooms are nice, very clean and we had a beautiful view of both the ocean and lagoon. The staff is amazing... very friendly and helpful. The pools are nice and the beach is terrific. I would definitely return 😎
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM