of TripAdvisor Travelers recommend this hotel
Great location, modern comfortable rooms and friendly professional staff. Rates vary significantly and if you can get a good one, this is the place to stay. Nice little swimming pool too. I got a double upgrade to a top floor suite with good views so was very happy! (The turn down service is unusual late, about 2130.)
"Cozy feeling in big city"
I have mixed feelings about this hotel, as they try to charge me for an upgrade or the club lounge every time I come, no other hotel I stay at in the world does this. The hotel is feeling a bit dated overall. Location, service and breakfast excellent. My room had both a tub and a shower - I love that. The bank machine in the lower level a huge rip off so don't use it (exchange rate a crime, I lost $50 in a $250 wd). My room did not have black out blinds, but my colleague's room did, so maybe an oversight' I will be back as the location suits me fine but hope for some improvements as they are always trying to upsell, its like the check in staff have sales targets they need to meet. I also had trouble with check out but the issue was resolved.
"Top hotel in São Paulo "
We completed a terrific holiday in São Paulo having had a perfect stay at the InterCon São Paulo. The hotel is ideally located one block off Paulista Ave in the heart of the financial center. A short walk from the main avenue, metro and many areas for dining and shopping. The property was updated a few years ago and now sports a modern and chic look. The lobby area is welcoming with an expansive area to enjoy a drink from the lobby bar. The rooms were all updated as well and are very comfortable. While mainly a business hotel, we were on vacation and felt that this location was perfect and better yet, so was the hotel! The hotel is staffed with very friendly and helpful team members. We took full advantage of their assistance for reservations for dinners, recommendations on places to see, shop, etc. In particular, Peter was extremely helpful at the concierge and executive check in desk. He made two particular recommendations that were memorable experiences with the very best food. Kinoshita (Japanese/Sushi) and Fasano (Italian). 5 star restaurants! We had access to the club lounge where Benjamin helped us to learn some Portuguese and made the very best Caipirinha cocktails. Bruna was equally helpful in the mornings with our breakfast, and with some local help for laundry services. And, we are truly very appreciative of Renata who is in charge of guest relations. She was fantastic and ensured we were well cared for by the entire team. One of the things we truly love and appreciate about the team members at INterContinental properties is their desire to get to meet us, and know us. It enriches our experiences and the team at the São Paulo InterCon did just that. They were a big part of why we had such a wonderful trip to the City. A few other notes, the rooms have been updated and provide a desk top charging station that does not require an adapter. The beds are very comfortable and the amenities are plentiful. Transportation from the airport was arranged by the hotel and was perfect. This is a top 3 hotel in São Paulo. We highly recommend it.
"Freezing - No Heating"
Just find it ridiculous that InterContinental Sao Paulo cannot have both cool air and heating on at the same time on their AC. Freezing at their hotel but because Brazil is "sub tropic' their words not mine the heat has been turned off regardless what is the outside temperature.
I went to the club lounge on the 20th flrone night and went to the toilet. The door knob accidentally broke after I closed the door and I was locked in for like couple of minutes. I had to knock on the bathroom door and got out with the help of cleaners from outside. I did not complain about that coz I thought it was just an accident. When I was leaving the lounge about one hr later, at the front desk lady in the lounge told me not to smoke in the toilet (which I never did) ! What a surprise! I said I did not smoke there, and she insisted that I did smoke because she knew I was a smoker and the cleaner smelled of smoke in the toilet!!! After some clarification, she eventually apologized admitting that she might be mistaken. This really made me guess whether it was a preemptive accusation to prevent my possible complaint later on about the broken door knob. I thought the issue was resolved by that time anyway. Btw, there was a false fire alarm that night at the hotel before the incident. And the waiter at the lounge told me it was because someone smoked in the hotel rooms. Not sure whether that had anything related to the front desk lady's accusation. But this actually proved my point: had I smoked in the toilet, they would have fire detector to detect it. Bigger surprise waited for me later. They tried to charge me for $250 for smoking in the lounge -which never happened - when I checked out! I told the hotel again that I didn't smoke there and the front desk lady in the lounge already agreed to that that night. They said they would hold onto my credit card authorization until they checked. The staff just rolled his eye, saying "u got to be careful some time." What' Not sure how the hotel can assume that they were right over its customers! It was extraordinary that they did not admit mistakes and kept holding onto their stubbornness and false accusation! I had to admit that overall service of the hotel was superb, but that incident and their false accusation, especially the way their inabilility to correct mistakes, totally ruined my perception of the hotel. Absolutely unacceptable for a 5-star hotel!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM