of TripAdvisor Travelers recommend this hotel
"Great Service - Average Property"
Maybe it's the market but the rate at this hotel was very pricey and it's supposed to have been one of the top hotels in Sao Paulo but for me it felt quite old and tired - not at all up to the standards that I had come to associate with Intercontinental Hotels around the world. Carpets and common area finishes seemed worn out and tired. Rooms did not have any of the latest features that have become common in luxury hotels over the last decade - such as USB or smartphone/tablet plugs conveniently accessible. There were no dimmers on lights. There were no blackout shades on the windows which for an international city like Sampa seems odd. I had one meal at the restaurant and it was not served in the way that the menu described or pictured, and also was not that great. I barely ate the meal and yet the waiter, who appeared to possibly even be in some type of management role at the bar, didn't bother to ask me if the food was ok since it was barely eaten. I wasn't fishing for a discount and I just paid the bill...other than asking for a correction on a drink where I was overcharged...but I thought again for a brand like Intercontinental those are the details usually not missed so I was slightly disappointed there as well. The service/staff couldn't have been nicer - Maesto at the front desk was very pleasant and extremely helpful - and that is always important so on that end the brand lives up to its promise, but I would not likely choose to stay at this property in the future unless it's renovated. I'll look for boutique hotels next time.
"Good business hotel"
Stay is fantastic. Service is intuitive and professional. Breakfast is good. Near to paulista. Staff were very good but few came to my contact... renato, sadrak and renata were excellent. We were part of CHANDON passion launch event.
"Kudos for your multilingual staff"
Imagine being 10,000 km away from home, you hand your (obscure EU country) passport to the reception employee and in return you hear an excited greeting in your (extremely obscure) language. Your staff member Peter and I share the same random nationality and though I don't really speak the language (family heritage) I was pleased beyond belief, to the point where I immediately got on the phone to my mother to tell her. That truly made me feel comfortable and home. Koszonom szepen Peter!! [Also, the older gentleman from your room service staff was lovely, going so far as to tell me in kind but stern Portuguese to make sure to lock my door after his departure so I will be safe. Very thoughtful.]
"Great breakfast, good service."
Let me start with the good. They have an amazing breakfast. They even had a Japanese oriented section ( I guess its for all the Japanese business folks that goes to Sao Paulo) The room are comfortable and clean, the service is very good. If you are looking just for a place to stay, this should be a great place. The view was lackluster (but they can simply just move the building), plus the place needs some renovation, the lobby seemed a bit damp and cramped. My feeling is this is mostly catered strictly to business people. My platinum status was not recognized nor was and upgrade offered. Maybe it needs IC Royal Ambassador. However, overall its pretty decent IC property.
"Such a great place to stay"
Have been Travelling to São Paulo and stayed at the Intercontinental. Great hotel and such a friendly staff. The Executive Floor and Lounge are great. Concierge is always available and willing to help. Since Portugese is not my primary language this was very helpfull. When I return to São Paulo I definitely will stay here again. Top notch hotel!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM