of TripAdvisor Travelers recommend this hotel
"A Good Hardware can Not be a Good One without a good software"
There was an incident that caused me very incovenient time and wasted 1 and a half hour just within 2 hours after checkin to this hotel. The Duty Manager on duty on 19th August at 19:20hrs has invited me to the desk of guest relationship. He wants to offer me a breakfast on Sunday 20th August morning with restrictions: Breakfast at the Club Lounge but must be started from early morning 6:30hrs. A smile was returned to him to explain to him if it is so hard for him, I do not want to take this offer. Perhaps, he does not know that this kind of offer as a good will from the hotel is equal to a kind of humiliation according to our culture. He was spoke with the polite words but none of his body language can be sensed that he is polite, not even found a single smile from him. I am sorry for the hotel as well as my stay. Let's look for other hotel in Seoul during my next visit. A good hardware can not be a good one without a good software!
"Same hotel and same great service "
This is the second time that I have stayed at this hotel. The hotel is clean, decorated nice, staff is friendly and customer service is excellant. The hotel is connected to the Coex Mall which has a lot of shops and food options. There are several resturants inside the hotel but I did not eat at them they are pricey and because I prefer to absorb the city cuisine.I used the gym each morning at 6AM (but would have preferred that it opened earlier).There is every type of equipment plus a pool, sauna and yoga classes. There is an awesome view of the temple from the gym (see picture). I had a nice city sky line view from my room. There was also live music on Friday night.
"Another great experience in Seoul"
Just spent 11 days in Seoul at the Intercontinental Coex Hotel. I was there for business this hotel was in the perfect location for subway access as well as shopping, a great selection of Korean restaurants, as well as Turkish, Japanese, Fast Foods. The stay at the hotel itself was excellent, the staff went out of their way to make me feel comfortable including ordering me a pizza when I had a craving for Papa Johns. The gym facilities were excellent open from 6-2300 daily which worked well for my trip. I have stayed at this hotel in the past and I have always found the staff helpful, courteous and always willing to go over and above to assist me with what ever I may need.
"5 star service "
This is a perfect business hotel. It is well situated next to the Coex Center and there is an internal escalator that takes you to direct to restaurants, shops and a department store . It is retail heaven if that is your thing. The room is a good size, well appointed and once you get passed the awful green carpet, it was a very comfortable stay. I was there three nights and the thing that really resonated me with me was the 5 star service. Nothing was too much from the lady that Cleaned my room to the concierge, I was greeted daily with a warm smile and a can do attitude.
Stayed at the Grand intercontinental a few months ago and my impression after a few hours is that that is better than COEX The lobby is large, but somehow lack grandeur or finesse My room is normal size. They claimed they upgraded me since i'm a Spire Ambassador. Perhaps it's the view facing the temple. The tv was out of order for 30min, it was a complete breakdown throughout the hotel. I couldn't find electrical sockets by the desk I could only stay 1 night and didn't visit the gym nor spa Breakfast at the Brasserie, and i wrote a seperate review Location is right above the COEX mall, though that is cold comfort as the mall is not good
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM