"Very smart hotel in a nice part of Tokyo"
As I am an IHG loyalty cardholder, I will always stay in InterContinental and Crowne Plaza hotels wherever I go. As a result I chose this hotel for my recent Tokyo visit, and I wasn't disappointed at all. The hotel staff were super helpful, efficient and friendly, and each meal I had in the third floor restaurant (including breakfast each day) was excellent. The reception staff were courteous and helpful, and the concierge staff very knowledgeable and helpful when it came to my asking for Tokyo-related advice. My room was immense too, very clean and well maintained. All in all I thoroughly enjoyed my stay at this hotel, and would recommend it for anyone else visiting the city for whatever reason.
A bit dated in decor but still with quality features and character. The staff was super friendly and helpful, especially Jovette at the concierge desk. Convenient location, beautiful view of Tokyo Bay (just across from the new Olympic village), good restaurants and close to public transit. Hotel transit service to the airports affordable and easy. Check in was not til 3pm which was a bit of a hassle since we arrived in the morning, but they did manage to get us in a bit early. We stayed in a suite and it was spacious and quiet with the best views offered in the hotel.
Stayed here last week for 6 days and wish I could have spent more time. Hotel is very nice but what makes this place exceptional is the staff that works here. This is one of the very few places I have ever been to where EVERY single person is professional, polite, and very helpful. They really go over the top in taking care of guests and if I ever travel back to Tokyo, this is where I would stay. It is also a stop for the Narita airport bus limousine so it is very convenient to get to. Great hotel!!!
Located in a quite part of Minato, 10 minutes far from the underground station. Fantastic panorama of the bay from the room window. Huge breakfast with international and local cuisine. Good cleanliness and room space. Extremely good the bed comfort. Dinner in the Japanese restaurant a bit expensive.
"The highlight of Japan's hospitality"
From the moment we stepped onto the property, the staff at InterContinental Hotel Tokyo Bay showed us excellent customer service. The bell lady smiled and escorted us to the front desk. Our luggage was taken care of with a personal tag on the luggage rack. As my husband checked-in another front desk representative waited behind him to greet us on our stay. He thanked him for the upgrade to Club floor. There were many team members who made a great first impression. I had the chance to speak to the concierge ladies who were efficient, polite, thoughtful and sincere with the timing and delivery of my inquires. Our bell boy was so detailed and thorough as we entered the room. He opened the curtains to show us the view of Tokyo Bay. The high perspective was so stunning and beautiful. Our time in the hotel with the amenities were so well spent. There was a dehumidifier, an excellent bath that overflows to the well-designed floor, a hot shower stall with unlimited shampoo, conditioner and body wash as well as the iconic toilet. I loved the bath salt, towels and pyjamas. At one point, the housekeeper had to show us how to turn off the front door hallway light because it was a hidden button on the third table. The next morning at 3am, we got ready to visit the Tsukiji Fish Market. The bell boy gave us a little map and showed us the way. He also took my pre-paid letter back to Canada. Every moment at Intercontinental Hotel Tokyo Bay was every bit more than we imagined a stay could be. The location is convenient, safe and close to so many sites. The hotel team on the front line and behind the scenes are proficient in English. I would add, the hotel is brimming with opulente elegance - especially when a traditional Japanese bride and groom had their wedding photo shoot in the lobby! Thank you Intercontinental Hotel Tokyo Bay for such a remarkable team and establishment! With sincere thanks, Abi
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 11:00 AM