INTERCONTINENTAL TOKYO BAY Luxe

ICH Tokyo Bay, like the other two ICH in Tokyo generally retail for half to two-thirds the price of the likes of global hotel chain like Conrad, Shangrila or Park/Grand Haytt. Notwithstanding the lower price, you will get impeccable service. Staff try hard to please and their effort cannot be faulted. For smokers, there is a smoking room on the 20th floor next beside the club lounge. The bay facing rooms comes with fantastic views. The positives probably end here. ICH Tokyo Bay is a mid-range to an upscale hotel but certainly not a luxury hotel you may expect from the ICH brand: 1) The ceiling height of the room is low, not good if you are claustrophobic 2) Breakfast if you are not staying in club room ends at 9.45a.m. 3) There are no turndown services 4) No freebies of dolls or little souvenir you get from other hotel chains 5) ICH Platinum members do not have free access to the club lounge. Only Royal ICH Ambassador will get this privilege. I believe the same applies to the other two ICH properties in Tokyo 6) You get a tub of conditioner, shampoo and body wash not L'occitane, Blvgari, Salvatore Ferragamo or the likes one gets from other chains 7) Even the access card to the room looks and feel cheap. Refer to my picture between a Conrad access card and that of ICH Tokyo Bay 8) Lack of a swimming pool 9) In-room dining pretty much ceases from 12a.m onwards 10) Unsure whether there's a pillow menu but the standard pillows provided are too soft for my liking Due to the above, I moved out of ICH Tokyo Bay after two days of stay to Conrad Tokyo. ICH Tokyo Bay represents reasonable value for money with excellent services. Nonetheless, I will probably not stay at ICH Tokyo Bay again until perhaps when the next GFC hits or the property market plummet. Until then, pampering will come from Shangrila, Aman, Conrad, Hoshinoya and many others when Tokyo beckons.

The location was ideal. My wife and I loved the room - as well as the dining facilities. We enjoyed a beautiful view from our room and the staff were friendly and extremely professional. Our overall stay was very pleasant and we'd stay there again with no hesitation. Harry - Black Mountain, NC USA

We recently travelled to Tokyo, Japan & stayed at The Intercontinental Hotel Tokyo bay. What a pleasant, relaxing and enjoyable time we had. Very friendly and very helpful staff. Most staff spoke English very well , as our Japanese was nonexistent . From the arrival Bell-boy to the concierge and everyone inbetween - super client-focussed. A Special thanks to Jovette, one of the concierge members who inspired me to use the Tokyo subway and railway services. It made our travel times and experiences so much more rewarding, plus saved us a ton of Yen. To all at this hotel, from my Fiancee and myself - a huge thanks for making our firs time in Japan a great memory. We will surely come back...promise.

I was really impressed by the quality of service, right from the check in to concierge. The staff went out of the way to to guide us. The breakfast was good and the rooms luxurious. In terms of connectivity the ferry pier is close by, though the nearest metro station is about 10 minutes walk.

Hi Recently spent 3 nights in this hotel. We had lounge access. We contacted them ahead of time to let them know about my gluten intollerence. On arrival, we went into the lounge and checked in. There was a customer relations lady who was very helpful. She explained they had gotten me some rice milk that I had let them know I use, and generally helped me out and provided me with things I could eat. I was pleased. We did feel very watched in the lounge. It was actually uncomfortable. We didn't like to go back for more food as this seemed to get the staff comenting to each other. Myself and my daughter both felt very judged. We are bigger ladies and were made to feel very self concious. On th second morning of our stay, we went to breakfast early, as we had a busy day planned. Everything they had done on the first day, fell appart on the second. I had to ask for everything several times. I had been there 45 minutes without actually eating anything. They were all rushing different directions and not helping me at all. I wanted a little vinegar and oil for my salad. All I could have at breakfast, was salad. There was no smoked salmon the second day, so I asked if I could have some. Also, the day before they made some juice for me. Nothing on the second. The customer relations lady was only seen on the first day. It seemed to fall appart without her imput. On the second day, we went to dinner quite early, as, once again, we had plans. There was nothing I could eat. I spoke to someone, and asked if they could go through the buffet with me, and advise. I was told I could only eat vegatables. I asked if that was all I could eat, a plate of dry vegatables. They looked at my expression and realised I wasn't alltogether happy with this suggestion. I didn't eat, and got something when I was out. They did appologise and try and rectify the situation, but it was all taking too long. Once more, I ran out of time. I understand my dietry needs are not the hotels problem, but I have been to lots of Intercontinentals around the world and they have done much much better at helping me out. Namely, 2 months ago we stayed in Kuala Lumpur and they were fantastic. Couldn't have been more helpfull. The lounge there is a lot more relaxed and had a much nicer atmosphere. The concierge staff in the lobby were fantastic and very helpful. We also had a young girl in the loby help us out when the concierge staff were not yet working. Her name was Satomi Sakai. She helped us with our requests. Was very friendly. Also spoke excellent English. All in all, it wasn't a disaster, but the stay just left you feeling a little let down.