of TripAdvisor Travelers recommend this hotel
"Good hotel but not quite at the level of competition in Pacific Place area "
Stayed in the Island Shangri La for three nights. The Shangri La populates the higher floors of an office tower, ensuring a nice view of HK. Staff are friendly and the breakfast buffet is nice. Having said that, the hotel comes across as a bit old, elevators are slow and the room had not been cleaned properly before my check in (the toilet was filthy). For the experience it offers it is overpriced. Have now stayed at all three major hotels in Pacific Place. JW Marriott is definitely superior.
"Top Notch Service and Perfect Location!"
The convenience of being attached to Pacific Place Mall and the MTR Station make this an excellent choice for any stay (business or pleasure) in Hong Kong. For our family, being attached to the mall made it super easy on those occasions where everyone is exhausted and hungry. We also decided to explore the lovely park across the street then spontaneously went on an adventure climbing up Victoria Peak. Having this amazing experience all within walking distance was priceless! Thanks to the centralized location, it enhanced our time in Hong Kong for certain. The staff at the hotel was extremely courteous and happy to help answer any of our questions. We enjoyed our stay at this hotel so much that I have already booked it for another stay in the near future with my mother and sister who will experience the Shangri-La for the first time. I am confident that they will come away with an experience as positive as mine was!
"Great hotel and fantastic staff"
This is a flagship ISL hotel being the first. Although the hotel is a little jaded in some rooms the quality of the staff make up for it totally. They’re charming well trained in subtle guest service and a credit to the GM Also they serve the best buffet breakfast of any hotel I’ve ever been to.
"A very pleasant stay"
It was a pleasant stay. The beds were big and comfortable enough. The hotel had really good housekeeping service and the rooms are really big by Hong Kong standards. Hotel was also linked to the mall and mtr which makes it convenient to travel around.
"Shangri - La at its best. Asian Hospitality Perfected"
The most amazing Concierge ever. Claude made the city feel like home, don't think words are enough to say how well he assisted us!!!! Rooms are also amazing with attention to the tiniest detail. Opulent, slightly ageing, thought still excellent!! Only caveat is the shower is built into the Bathtub and not a cubicle. Food and service is probably the best I have experienced. Accomodating children very well. Would recommend a Harbour View Room on the Horizon Club Floor.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM