of TripAdvisor Travelers recommend this hotel
"Wow!! Amazing staff And nothing short of excellent!!"
We upgraded to a horizon club room and it was well worth it. Maggie our hotel receptionist was amazing and even surprised my wife with a bouquet of flowers as it was our anniversary. We went to our room where we were then surprised with a bottle of red wine. The next day my two little girls had a gift from Maggie. I'm mean every step of the way there was class!! Even as I write this we have already check out however they are feeding us and giving us drinks in the horizon lounge. Shirley at the horizon lounge was amazing making sure we had water before we left on our flight and if we needed anything. Philip from the bellman was great as well making sure we were all taken care off. I know I am leaving off people who truly deserve to be acknowledged and I'm sorry. This was one of the best hotels I have ever had the opportunity to experience in my life and I have traveled around the world. GReat job island Shangri-la!! 5stars is not enough!!!!
"Could be better - Becoming tired"
Had 6 nights here. After 2 days we discovered that we we're on the Horizon level, which surprisingly enough afforded us some privileges. Albeit 2 days late. The check in process was efficient but we were only given our key and no further information. The room on the 55th floor had a great view, but I felt that the rooms were now out dated for a hotel of the calibre. The decor had a 1990's feel to it. Maybe newer., One thing that goaded me was the Bose sound system, it was only able to connect an iphone 4 or earlier, so it was a waste of space. This small example shows the overall lack of attention for a hotel of this reputation and purported quality. The mall attached is first class and access to the MTR is great. Sadly I would not return to this hotel unless it had a refit, and the staff were more informative upon check in.
Most of the rooms have great views due to the hotels floorplan. Service is impeccable and friendly, the gym and spa were never crowded when I was there, and I stayed during the winter holidays. The breakfast buffet is to die for, great way to start out your morning! We also enjoyed the lounge area on the lobby level, and the japanese restaurants and bar on the second floor. Lots to do at this hotel!
"One of the finest! "
This is one of my favourite hotels in the world cause it has many great qualities - service, friendly staff, comfortable rooms and gym/pool facilities plus CAN'T GET ENOUGH OF THAT BUFFET! I look forward to my next visit.
"A Hotel with a WOW effect With a Delighted and Surprised service with the Staffs"
It's a wonderful experience to stay at this hotel. We are delighted and surprise with the service of the staffs it Started with Bernadette, Chloe, Joan, Mia, Juna, Crystal, Miwako, Bobo, Rena and at Cafe TOO team Mike, Frankie, Chef Kit, Umi, Ben. The rooms are great it's spacious with a great view internet speed is great , air conditioning is also great except around early morning it's a bit warm but it's still good though didn't affect my stay or my sleep. The breakfast a Cafe TOO is Great the foods the staffs mentioned earlier.... and there is an high end mall located below the hotel and also near the MTR station
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM