of TripAdvisor Travelers recommend this hotel
"Excellent stay with quick action from Shangri La staff"
Shangri La group of hotels always provide their signature high level of service and comfort. I've spend 6 nights in the Island Shangri-La and truly enjoyed their hospitality that they delivered with ease. From breakfast in ClubToo to business centre, their commitment to provide guests upmost service is commendable. I wish to highlight and commend one particular staff: Eric from Conceige. I dropped my wallet in a cab one morning and need to continue with meetings. Hence upon returning to the hotel at noon, I request help from Eric from the Conceige. He handled my case with details and assuring prose. He also help to file a report with the police for me and get to action immediately. I don't carry a contact number so I'm not sure if the wallet would be returned. When I almost call my credit card companies to cancel the cards, I saw Eric running to me and informed me that the wallet was recovered and returned by the taxi driver. As much as I wanted to thank the taxi driver, I applauded Eric's prompt action to check with the Housekeeping team. In summary, Hong Kong as well as Island Shangri La impressed deeply through this incident and I would like the hotel to join me in commending its staff, Mr Eric.
"Great 5 star hotel"
We were away for a conference and the hotel was centrally located and definitely five star. Restaurants were great and several bars in house, and it is only moments away from the Central Hong Kong nightlife. All-in-all an enjoyable place to stay. Service was excellent. Food great. Room was quality.
"Superb place to stay"
I visit HK around twice a year and mostly stay at Island Shangri-La. Location is great with Pacific Place just downstairs, and because it is high up the rooms have great views. There are always lots of staff on hand to assist, from the moment the taxi pulls into the entrance all the way to the reception. The hot chinese tea welcoming me in the room is always a nice touch. Rooms are spacious and very comfortable. I am looking forward to going back already!
"Elegant and top of its class"
The reception offered a warm welcome and automatically enrolled me into their Golden Circle. Welcoming fruit plate was also ready in the room. Though I seldom stay there but is is always a good treat whenever I visit
"excellent service of the staff"
front desk staff is so good, friendly and proactive introducing the membership programme. Not sure if everyone will have this but I am surprised once I go in the room for a few minute, there is staff come and offer a cold towel and welcome tea.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM