ITC MAURYA NEW DELHI

In India you need to escape the country to a 5 star hotel. Whilst not centrally located, this hotel is nice - great breaky, small but functional gym. Rooms are nice and renovations are underway through the hotel - ask for an updated room! The exec club lounge is also very nice for evening nibbles and drinks if your a regular member of their club. The staff are amazing - all the concierge guys will plan your stay well and nothing is too much trouble. If you are lucky enough to be served by Carlton at breakfast, he will take great care of you and one of the best waiters I have come accross, an asset to the hotel. 30-60 mins from the airport depending on traffic

I was in India recently and stayed at ITC Maurya New Delhi. It was a wonderful stay. Apart from hotel being quite nice I would like to mention three people who made my stay even better. Pranav, Rasleen and Vikas, they went above and beyond to make my stay very memorable. I am a hotelier myself and service is of utmost importance, these three people really made an impression on me. I would strongly recommend this hotel to people who crave exceptional service.

The ITC Maurya for sure is a great hotel and we very much enjoyed our stay. The property is well kept, the ITC One room was beautiful and services were great (e.g. ice for the room arrived in less than 3 minutes on average). The lobby is stunning with the ceiling painting being the focus point. After some issues at check-in we managed to enjoy our stay. The club lounge was ok offering evening cocktails, but only offered four seating areas and was extremely crowded at times with staff being completely overwhelmed. Snacks were laughable and should be improved. Also, one has to walk through the lobby filled with business people and politicians in suits to get to the pool. It always felt awkward to cross the lobby in swimshorts. Maybe there could be another way' Also, the garden and pool areas reeked of sewage most days we were there. One day we had to leave as it was so bad that we could not stand it anymore. Also, there is hardly any staff to be seen by the pool to order drinks or food. While I do understand that liquor and taxes are high in India, I found the prices at this hotel to be outrageous. $28 for a single shot of whisky' Not even at a luxury hotel in London would one pay that much. I would for sure be beack.

I anticipated this hotel would have exquisite foods and exceptional spa therapists, and I haven't been disappointed in the least. I was upgraded to a beautiful ITC One suite and the team acknowledged my anniversary upon arrival. What I didn't expect was how the front desk, concierge, and security staff helped me out of difficult situation. I fell victim to a crooked taxi driver and dishonorable shop keeper. When I realized my misfortune, I spoke to the front desk to get their opinion. The hotel was not responsible for my folly, but they immediately alerted the security manager, Dharam Pal. Mr. Pal is a tall, imposing character who was with the Delhi police for 37 years and now at the hotel for 12. He made this case as personal to himself and the hotel as it was me. In the process, he became a champion for tourists cheated by bad people. When we arrived at the shop, Mr. Pal immediately commanded the shop keepers’ attention. He would accept nothing less than a cash refund in US dollars. The shop owner acknowledged his dishonor and refunded everything as requested. The hours spent investigating and resolving the situation were done on Mr. Pal's personal time. He had worked the night shift and had another ahead of him, yet he spent his afternoon addressing the matter as if I was his family. All the staff rallied around me to achieve a positive outcome. It was amazing! My visit to Delhi has been an adventurous one with a happy ending thanks to Dharam, and all the other wonderful staff. Rasleen had assured my husband that the team would take care of me, but I never imagined I'd have to rely on them to do so. Rest assured you will be both pampered AND safe during your stay. Thank you, everyone! P.S. The shops were all part of Nirula Handicrafts Bazar in Gole Market/Connaught Place. The cab driver was Ramesh Malik, DL IT 7331

I stayed for 3 nights during by business travel to Delhi and overall stay experience was amazing!! I often travel in and out of country but the level of hospitality ITC Maurya staff exhibits is something remarkable. ITC Maurya is located in safe and close proximity of business center which makes it convenient to travel around NCR. This was my first visit to ITC hotels and something which is stuck in my mind is about guest welcoming. Front desk executive accompanied me to room and explained about the safety, room features, services etc. which was an wonderful experience. Good job! Best Indian restaurants Bukhara and Dum Pukt, delicious food with friendly and caring staff. I have already recommended my friends to visit ITC property at least for food :-) I wanted to give my special thanks to Shilpa Sharma and Aishwarya Sethi for their hospitality, commitment towards work, kindness etc. Keep up the good energy. I understand property is approx. 40 years old and it’s maintained well. Rooms are small compare to standard rooms but I didn’t have much issue due to room size. Bathroom tub or bathing area is compact, no much space to move around! Hope to visit ITC Maurya again soon. Thanks ITC team.