This was one of the nicest hotels I've ever stayed at.Comment of W. Garrad , United Kingdom the 2014-05-11
Wonderful hotel and staff, and a fantastic location for staying in Frankfurt.Comment of N. Per-Johnny , Norway the 2013-10-03
Tolles Hotel in toller Lage. Man wird mit einem kalten/warmen Handtuch und einem Wasser am Empfang begrüßt. Auf Wunsch wird einem auch das Zimmer erklärt. Man hat etwas Wasser und Snacks im Zimmerpreis inbegriffen. Die Ausstattung ist hochwertig, die Bettwäsche kuschelweich. Das Zimmer sehr sauber. Am Abend wird das Zimmer nochmals aufgeräumt und für die Nacht vorbereitet. Gestört hat mich, dass bei den Pflegeprodukten Einzelverpackungen gereicht wurden. Ich finde festinstallierte Spender umweltfreundlicher. In der Badewanne fehlte eine Nackenstütze und leider war der TV nicht gut einzusehen. Das Spa ist etwas klein. Es hat nur eine Sauna (Damen und Herren getrennt) und nur 2 Ruheliegen. Der Service und das Personal in Summe aber sehr freundlich und durchweg positiv. Hätte ich die Standardrate von ca.250¤ pro Nacht bezahlt, wäre ich etwas enttäuscht gewesen. Da ich aber eine günstige Rate erwischt hatte, war ich rundum zufrieden.Comment of M. André , Germany the 2013-08-04
nothing to say just excellent.Comment of A. AMER , United Arab Emirates the 2013-07-03
Very nice and luxury hotel, excellent service and very friendly personnel.Comment of V. Edward , Netherlands the 2013-06-14
Es war PERFEKT, wir wollten das Hotel kaum verlassen.Comment of H. Kerstin , Germany the 2013-06-13
being a fan of modern Hotels as much as views this Hotel is the perfect combination in Frankfurt. Since i normally travel with colleagues from the US the location is perfect. They can just walk out and explore the city in any break they have. The views are unique for the City as you can see far beyond the city limits on a clear day. My favorite and recommended room type is Grand Deluxe because it offers a lot more space for little more money than the entry level room which is Deluxe. This time i stayed in a PANORAMIC SUITE high up. I must highlight the concierge tea which keeps getting better every stay. As we do receive/sent packages before and during our stay as well as have dinners every day for a larger group they make everything happen even during Trade Shows. Thank you Aaron and Max, always attentive and polite. The Hotel is a reason more to visit Frankfurt
I satayed for 1 night on February 19th 2016. As it was the last day before my flight and I was coming from other cities with good hotel experiences, this one was really odd that ended up exceeding my expectations. I left my jacket inside the closet and headed to the airport, but then I remembered and went back to the hotel and explained to the manager that I had checked out but the jacket was in the room. He contacted the staff and said they didn't find it. It was really odd and disappointing as it had been only 2 hours since checking out and there wasn't new guest in the room yet. But I couldn't miss my flight and left the hotel. Back home I emailed the hotel and described the facts. 2 more times the manager said they didn't find my jacket. However I insisted that it's not the Jumeirah chain type of customer service as I experienced in other Jumeirah hotel. So this time the manager emailed with good news: they found my jacket and I received in my house!!!!
As the previous review mentioned, this is yet to be perfect, they have an issue with the diversified staff, for example concierge are not always available, front desk are also not available, house keeping need to be called several times then the reception will answer the call. We got the deluxe room which was very spacious and Cousy, yet the bed size is small compared to the room size. The staff in the breakfast are not the best nor the worst, I left my table and told the waitress that I'll come back just go to the toilet (which is in a separate floor and need to take the left to go there) and when I came back found that my table was given to another person !!!
"Almost perfect "
To start Jumeriah is definitely the best hotel of our Europe trip. Had actually booked the Sofitel but after a disappointing stay in Strasbourg decided to cancel and stay here for the last leg. To start the Check-in process was pretty slow, had to wait what seemed like almost 30 mins before we were able to Check-in and get the keys. Maybe because reception area is small with only 3 counters. My room was the Junior Skyline Suite, a corner room with a nice view of downtown Frankfurt especially at night when the buildings lights are on. Room itself is big and clean, the was bathroom spacious with separate tub and walking shower. Free mini bar is a nice touch but need to pay 18 euros to refill it. A couple things I did not like, when taking a shower the water would randomly go from warm to hot to cold. On the first night the TV in the bathroom did not work or turn off, tried to ignore but had to call someone to fix it. In the end they simply unplugged it and told me they would fix it the next day. After going out for the day and coming back in the afternoon it was still broken and I had to remind them it was still broken. The next couple things are probably just a personal preference, the bed although comfortable feels a bit to firm and the blanket is pretty thin. One of the strangest thing happens with elevators, after selecting the floor with keycard the doors open but for some reason it would not close or move for maybe 5 mins, pressing the button to close the doors does nothing. I was about to step off and try again and the door would just close. Happened maybe 3 times. Overall it's a great hotel in a good location, but when compared to Park Hyatt or Mandarin Oriental it fall a bit short.
"Modern hotel in Frankfurt"
First stay at this hotel. Very efficient check in. Security was noted at the from door as well as card required to access your floor. Modern room with view of the city. Had a great sleep in a very comfortable bed. Had the breakfast buffet in the dining room which had plenty of options. Access to a super gym as well.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM