"perfect central location, beautifully finished hotel"
i arrived quite early (10am) so my room was not ready, when I came back at 4pm, they could not locate my booking as my name was misspelt in their system (phonetically in German). these simple errors were not the hotels fault, but they apologised for the inconvenience and upgraded my room. the room was spacious, and had great views on the one side with the tall modern frankfurt skyline, and the other with the cathedral, churches and hills. concierge were all to helpful in arranging my cars, and printing my business documents. I work late into the night, and wake up late, so I was hugely grateful that the breakfast was served until 1pm (on sunday), and I was allowed to check out late (2pm).
"Great hotel right in the town center"
Very well located in Frankfurt town. Great service and attentive staff. We were fortunate to be there when all chefs of Jumeirah were present to cook their best dishes. An amazing tasting experience and very special to taste what Jumeirah present in all their hotels just in one evening. Hotel is very clean and luxurious as expected. There were some issues with the client electronical system in the room which could not be fixed. Spa experience was not good as the quality of the massage was not reflecting the high price. Nevertheless we will be back and for sure.
"One night No More"
My office has booked this hotel for me ,this is not the first time at this establishment. My views has not changed. This is a money grabbing hotel ,too expensive for the services it offers . Rooms are well furnished with a flair of luxury. It might be very suitable for those who are on a shopping spree in Frankfurt shopping center. Price us very expensive. Staff are plastic in their behaviour with fake smiles and lack of sincerity. Again my disappointment is not a surprise to me . I paid the bill and moved on to a better and more friendly hotel in Frankfurt. This place is for the selected few how have lots of money to give away just to be at that address.
"Best hotel in Frankfurt"
It was one of the best hotels I stayed in, reception staff specially Hassan & Sarrah were really helpful. - Best location in Frankfurt main, attached to a shopping mall, public transport few meters away, shopping streets next door, and all food choice within walkable distance - Best concierge ever, made our stay enjoyable, they booked restaurants, and arranged/guided us for day trips. - Amazing recreation facilities, very professional. Hotel check in time is at 3 PM, for some reason they can't check u in until that time, but they offer you free drinks in bar area until room is ready :)
"A great hotel in central Frankfurt"
This was my first time staying at a Jumeirah hotel and I was very impressed. I was upgraded upon check-in to a suite, which definitely influenced my perception of the place, but I think I would've also been just as happy with the smaller room I had originally booked. The location is beside Frankfurt's main shopping street, the hotel is new, everything in the room was in perfect condition, and everyone working there could not have been nicer. I would say it is probably on an Oberoi (my personal gold standard in hotels) level of quality. I agree with other reviewers in that the hotel is a lacking with public space. The check in area is essentially in a hallway, and access to the hotel is via a single revolving door from a driveway. It seemed incongruent with the quality of the rooms and the high standard of service. If I had to guess, the MyZeil mall (next door, same building) got preferential treatment by the developers. I also had a minor issue with room service. It seems there was a "system error" of some kind attaching my credit card to the room upon check in, and I was asked to pay cash for my room service dinner later in the evening. This was a surprise. It ended up being fine because I had Euros on me, but if I didn't it would've been kinda awkward. The food itself was great, and the extensive Arabic menu was a welcome departure from most hotel room service food.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM