of TripAdvisor Travelers recommend this hotel
"Plaj restaurant Jumeirah Zabeel Saray hotel Dubai"
Just returned from a relaxing stay at the Zabeel Saray hotel. Had fantastic service from Adam and his hard working team at the Plaj restaurant. Our breakfasts overlooking the Arabian Sea were wonderful as well our our evening drinks watching the sun go down. Thank you for making us feel so welcome and for looking after us so well. We will certainly be back! Simon and Charlotte
"Great stay at the Jumeirah Zabeel Saray"
We had another very enjoyable stay at the Jumeirah Zabeel Saray. There are plenty of quality restaurants to choose from with a variety of cuisines. We enjoyed a complimentary visit to the Wild Wadi water park and took the free shuttle bus to the Mall of the Emirates one afternoon. I would recommend this hotel.
"Overbooking, no room at 4:30 in the morning"
I travelled alone with my 3 year old boy and decided to be on the safe side and book one of the so called "best hotels" of Dubai, the Zabeel Saray. If you have been looking at this hotel, you know how pricey it is, despite this I decided to spend it in order to have a worry-free stay. However, when we arrived at 4:30 am at the hotel (late arrival was announced to the hotel), the reception told me there was no more room available. Even through I pre-payed my stay. I cannot tell you what a feeling that was, being there with the small child, middle of the night, foreign country and no room. The staff was frankly not helpful and I instisted on staying there and not taking a taxi to one of their other facilities which is quite a drive away. At 6am we were finally able to get a room, thanks to someone who checked out early. The incredible disappointment with the Zabeel Saray didnt stop there, as one would expect to see the General Manager come around the next day to apologize. But nothing happened, no apology, no nothing. Therefore I will not return to this hotel and also think if I want to stay at any other Jumeirah property, as this overbooking and "closing eyes" policy seems to be the management style of this hotel group.
"Another Jumeirah winner"
Another great stay in a lovely Jumeirah hotel. The lobby and interior of the rooms is stunning. We were lucky enough to have a room with a balcony overlooking the marina which was just stunning. The bathroom was beautiful and the bath enormous. We popped out for dinner in the evening and we returned to a beautiful turn down service. We were celebrating our anniversary and the hotel provided a beautiful turn down service with chocolates, a lovely note and some (very artistic) towel swans. It really made the occasion a special one and we appreciated it so much. Although the hotel isn't cheap, considering others in Dubai that are of a similar standard we believe it is competitively priced. Although quite far round the palm it is the perfect place for an escape from the downtown bustle.... we will be back! And thank you to the lovely staff as well, they absolutely cannot be faulted.
"Would have stayed longer"
Very nice hotel with an extremely pleasant staff. Good interior and exterior facilities - although in the wintertime it would have been nice with more sun-hours at the poolarea (much shade). Restaurants offers very good food - wine though comparatively expensive.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM