"Gorgeous hotel with top-notch service"
I stayed at the JW Marriott one night, but wished I could have stayed longer. I loved my stay - the hotel was fabulous! The service was top-notch. Every single employee I came across was extremely friendly - the waiters even made it a point to look up my name. The hotel is elegant and beautiful and the food was excellent. I especially loved the beautiful dining room where the breakfast buffet was held. I would definitely return to this hotel.
This is a very grand hotel in the European tradition, with stunning public areas. Likewise, the landscaped grounds are full of fountains, flowers, and palm trees. Our room had a balcony with a view of the beach and pool terrace. The staff was amazing: everyone was wonderful. It was a nearly perfect experience. The only problem was the trip didn't last long enough. I highly recommend this hotel, absolutely excellent experience.
"Perfect Place to Celebrate"
Enjoyed 5 nights at the JW Marriott with top notch service! Beautiful Carribean beach side resort with everything you need. Beach and poolside service was excellent with friendly helpful staff, especially Jorge. Room had a beautiful view of the water and super comfortable beds. Breakfast buffet had everything for everyone, except I would have liked to see more variety of baked goods. Many of the sweets tasted basically the same. Fruit and juice options were amazing as well as Spanish and Asian selections. Maldonado, Daniel, and Victor provided superior service! Overall, a great experience was had by our whole group. Quiet this time of year and we didn’t have to fight for any chairs, which was a huge a plus!
There's construction. They say it won't last after 6. Well it's 9:47 and I hear hammering. Yesterday, I heard it until 6:48. The food here leaves SO much to be desired. Pool food was supremely mediocre. Room service' Though prompt also not great. Only ordered a Club sandwich (dry) and wings (super salty). Decided on day two not to eat here anymore (lied to myself). Carryout breakfast was great ($25 here but $10 at the marriogt property next door). Pizza at 750 fair, not stellar. Had Sea Bass at Sedona. Fish cooked fine but risotto was hard & mushy (like how') Pool is nice. Service spotty. There's an indoor pool on the 4th floor/spa area. Hard Rock next door and they are committed to PARTY. Can get loud and wild if you're at the pool closest to them. Wifi had the quality of 1990s dialup. It ain't good. The property is gorgeous and well maintained but it is lacking in so many areas. I wish I stayed at the CasaMagna Magna (having stayed there 2x) and saved a Few bucks. This place want worth the $.
"amazing hotel & staff! "
This was my first vacation with my husband after we got married and fell in love with this hotel! Best pool area, rooms are clean, room service is great! The entire staff including the bar, housekeeping to the staff by the pool area are amazing. I can’t say the same about the staff working at the front desk. They have a bit of an attitude :/ I am for sure coming back to Cancun just to stay at this hotel with my kids and dog (if he is allowed).
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
Renovations will take place and construction noise will be heard from 9am-6pm. Adult Pool Area and Tennis Courts will be closed on certain dates and the Club 91 Level will be closed from 25 September through 10 13 December 2017. All other public areas will be available.