of TripAdvisor Travelers recommend this hotel
"Good hotel; great staff and executive lounge"
Situated in the heart of the busy city of Jakarta this JW was a wonderful respite from the overwhelmingly slow traffic. I was greeted with a security protocol as you entered which certainly made you feel safe right away. The staff was friendly and agreeable and checked me in very quickly. As I was located in a room that had access to the executive lounge I was brought up to my room by a staff employee. The room privileges were explained to me and I shortly thereafter went to the executive lounge for canapes and drinks. The executive lounge is professionally decorated for an upscale business environment and was flawless in every way. The the staff was friendly , took the extra time to remember your name anf continued to serve an everflowing drink menu right up until the time of it's ending. The food was absolutely wonderful, with a nightly menu that included pasta, chicken, asian delights, noodles, cheeses, capers, small desserts, many breads and condiments. The breakfast buffet was also very good as they made individual omelettes to your specifications and provided an assortment of hot dishes, pre-made for ease of serving yourself. Coffee was hot and came quickly. I would recommend the JW to anyone staying for business in Jakarta. Be sure to download the Uber app as that appears to be the best way to get around with a suit on. Venture out on a grab motor if you feel so inclined. Great stay and I would do it again
I stayed here for four nights in September on a business trip. Due to security concerns at these hotels, there were a lot of security personnel. They have a tough job as they need to do their jobs without offending their guests. I always thanked them for protecting the hotel and people....especially the guy with the machine gun. As per security, they are strict on taking photos inside and out. I was told that taking photos from even the sidewalk of the hotel sign was not allowed. I understood what happened at the hotel years ago and respected their rules to try to prevent it in the future. The personnel at the hotel were all very courteous and helpful. The breakfast was very good. Lots of selection and had numerous dishes to order. I'm not a bacon guy, but if you want them, they are actually set off to the side. Fitness room was outstanding. Lots of cardio and weight equipment. The cardio equipment had built in tv monitors. It felt like a high end fitness facility. Overall I had a very nice stay at this hotel. If you have never been to Jakarta, instead of the choosing the hotel by name, I would seriously consider staying in a nice hotel close to your meeting or business location. The traffic in Jakarta is the worst. Staying close to your hotel will save you grief on the road.
"Almost but not there."
Love the location and the staff, but it's not exactly a 5-star hotel due to the shortcomings of the management. Let's start with the simple fact that roofs are not made until 4 in the afternoon. When I check inn I noticed some trash under my bed. Guess what 4 days latter it's still there, that brings me to a next observation, no daily vacuuming. To be a true five star hotel everything has to be perfect.
"The best hotel in Jakarta"
I absolutely love this hotel! It has everything you need...from fine dining to a world class spa and luxury lounge! The best part about this hotel is it's staff and management. They all go above and beyond to ensure that you feel like royalty! I've been coming to this hotel since 2007 and will never go anywhere else when visiting Jakarta for work or pleasure!
"Dont doubt on your guest thought"
Stayed due to fam n friend's wedding. The night we stayed was good and no hiccup. The following morning, came down for brekky then went up to get ready for the entourage wedding ceremony. Unable to enter our own room 😱😱 the indicator light is off, no red no green colour appear, we swiped all 2 cards about 10x. I thought OMG. I went downstairs told the reception no light when I swiped this card and told that the box must be faulty. Mr Dhito changed the swipe card and asked me to try again. Fail. Again went downstairs and said the same things that how could I swipe the card in the lift but not in my room, weird huh' It must be the box is faulty or broken already. Mr Dhito came along upstairs with his all access card. Ta da....no luck, fail. So he rang the technicians and about 5mins came and undo the battery box and clean the area, try old battery, fail and clean again while waiting his mate to bring new battery, about 6mins trys new battery, no luck, fail. Clock is ticking! We have 10mins to get ready. Mr Dhito disappeared and the technicians tried to call someone to get the security because at last they agreed it could be the box problem. Dough!!!!!! We waited again, wasted 5mins, security came and laughed, tried to open the box and door is open. We burst in to the room and start to get ready in 3 mins. Not sure what are they talking about and how to fix it but definitely they offered us to change the room as Mr Dhito afraid is going to happen again. Summary: need to trust your guest' thought sometime, analised the situation first though. I havent travel a lot but in my recent trips, I learnt a problem always with the hotel's card so that's why I can make a fast positive comment on that. Plus, please act faster especially when we have ceremony to attend. It could have been done in 10 mins or less instead of 30mins. A technician should have all the equipments ready and complete everyday. A security should come quickly, that's what security means, right' Overall, enjoying the stay, friendly and professional receptionist and the workers. Nice workers and very secure hotel. Thank you.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM