of TripAdvisor Travelers recommend this hotel
The location was decent and loved the staff and the cleanliness of the rooms and the hotel. Really enjoyed my stay at this hotel. The staff were accommodating. It was not disclosed prior to that we only had the option of valet for the car however it turned out to be just fine and we will stay here again in the future
"New Years Day"
In relativity to other JW Marriots, this one was quite average. I was told over the phone that day that they didn't have any upgrades but once I arrived they said they did have upgrades available. The rooms were a little outdated for a JW property. The staff was friendly and the views from the hotel are nice. Its location is decent depending on where you are trying to go. Overall I think I would choose another Marriott property in Miami when traveling.
Stayed at the JW Marriott Miami on Oct 13-15, pretty good location in financial district - staff was very helpful with advising me places to go. Great area for restaurants and sight seeing- felt pretty safe walking around at night- CVS & whole foods nearby. 2 blocks from water. Rooms were clean. Elevator was very slow. gym ok and great running area and near taxi, uber lyft- 20 min to airport Would recommend.
"Wish I hadn't booked a room here"
I've been at this hotel for a little over 2 hours now and wish I had never booked a room here. Valet parking is $42 a day. What a rip-off. I have Platinum status but you would never know it by the way I have been treated here. Checked in and was told by the desk agent that I was getting a "great room." There is nothing great about it. Two double beds when I expected a King. A terrible view. I was told the concierge lounge would be serving dessert until 10 PM. I went to the lounge before 9 and was told that there was no food left. No apology. No offer to get me something. What kind of crap is that' Would never happen at a better property. I am spending over $300 for this room. My advice is that you can do a lot better in Miami than this place. My status brought nothing to create a nice hotel experience. Can't wait to leave and will never return. Never. Good night.
"Nice Hotel and good location..!"
The room was very nice and clean and the location was convenient. The downside though was that the staff don't seem to care too much and don't really bother to keep service standards in line with the Hotel brand name and image. The main entrance is closed at 7 PM and i thought that was highly odd considering it is a 5 star hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM