of TripAdvisor Travelers recommend this hotel
"Great Hotel and Excellent Service "
I stayed at JW Marriott in Gangnam for 5 nights on a business trip recently. The one thing that jumps out at me as I write this review is the EXCELLENT service. In a city where there is a tangible language barrier, the staff at the JW are fluent, hospitable and go out of their way to make you feel at home. From the concierge to the room service staff. Everyone was accommodating, cheerful and efficient. The hotel is large and cheerful with several great dining options. It connects directly to Shinsegae department store for upscale shopping and a high-street style underground shopping mall with stores selling everything from cashmere outerwear to K-Beauty cosmetics. It is a great location to serve as your base as you explore Seoul. Rooms are slightly tired and need renovation. But this is a minor setback to an overall great experience.
This is my first time staying at a JW Mariott hotel and I must say the experience surpasses my expectations. I was in Seoul for a week with my husband during Christmas. Although the check-in time was 4pm but we were given an early check-in when we reached the hotel at about 11am which we were really thankful for as we were both tired from the night flight earlier. The hotel was clean and everything was working well. Throughout the stay,all the staff were very friendly and helpful especially Mr Tim, Ms Anna, Ms Rose from the service counters/concierge. The gentlemen at the taxi stand area were polite and also helpful each time we needed to grab a taxi even though they were standing in the harsh weather all day. On one day, we had a mini hiccup with the room safe deposit box and the security staff came really fast to resolve the issue. The hotel itself is connected to a few malls which has everything. Major cosmetics stores, tons of boutiques and eateries. Taxi to Myeongdong/dongdaemun/namdaemun is also relatively ok (about 8000krw for smooth traffic) compared to if you take the subway (2-3000krw per person). I would highly recommend this hotel to anyone. Well done and thank you ~
"In the heart of Seoul!"
Lovely hotel with great amenities. Beautiful rooms and top notch service. Attached to a major mall with many dining options. Right near the Express Bus Terminal which is the subway system. Good restaurants in the hotel and if you are a Marriott Rewards member, you can go to the Executive Suite for a free breakfast and hors d'oeuvre and cocktails. We really enjoyed our stay.
"excellent hotel - good location"
hotel is in Gangnam, not much around it but very accessible to anywhere by train which is really near by or taxi rooms are great, food is great service is great I didn't find any comment on this hotel that is not great
"Excellent hotel located close to amenities"
Located close to the Express Bus Terminal and next to Shinsegae department store and Famille Street restaurants. The hotel is connected to the above, as well as the Metro - so great from a convenience point of view. They have a bus that drops guests to the airport for a nominal fee at set timings. While not in the middle of the business or entertainment districts, the hotel is centrally located. Rooms were spacious, with high floors offering views of Seoul. I did not try the restaurants, but the buffet breakfast was pretty good.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM