of TripAdvisor Travelers recommend this hotel
"Just one word Excellent!"
Stayed at JW Marriott Seoul once again. I greatly felt the hotel and staff level of hospitality and service have moved up to another level which is excellent! From the checkin to the suite every detail was excellent! Staff at the club lounge are polite and professional Once again was upgraded to the 1 bedroom suite and the welcome fruits and drinks. Thank you Mr Radu Cernia! Suite was always clean and comfortable! This hotel is one of the best marriott hotels that I had stayed and will continue to stay whenever I visit seoul! Dr E Chow
"Pleasant stay in Seoul"
I've stayed in the hotel for 4 weeks. Good location near Gang-nam area, attached to a department store where you can take metro line 3, 7 and 9. Line 9 expresse line can get you to the Gimpo Airport directly. Next to Express Bus Terminal, very convenient to take public transporation. Service is pretty good, all the requests were met. Staffs speak better English. They are all very polite and enthusiastic. Very pleasant stay in Seoul.
"Amazing hotel, but..."
This is an amazing property, great lounge, good subway connection, but my experience was soured at checkin, and I can't say I will be returning. This was my second time at this hotel and I was very much looking forward to my stay. I was on a red eye from Vietnam and so landed very early in the am. I was offered online checkin the day before, and as I do with all Marriott stays picked my arrival time, which happened to be 8am. The next morning my flight was a bit late, so I was still at the airport when I got the note that my room was ready and to just go to the front desk to pick up my keys. I was excited for many reasons but mostly to take a shower and get a couple more hours of sleep after the overnight flight. When I arrived at the hotel around 9:30 I asked for my keys. The front desk said they had everything ready started going through my lounge benefits and then said your room is available but you have to pay a half night for early checkin. I was floored. Never have I been asked to pay for early checkin if my room is available, no where on online checkin, any of my notifications or communications was I told you can check in early but have to pay, and when I asked for clarification was told yes we sent you the notification that your room was ready but that doesn't mean there isn't a charge. I asked to speak to a manager asking why this "policy" wasn't transparent and instead of speaking with me he spoke to his colleague in Korean and then went to help another customer. Now if I needed guaranteed early checkin I would have been happy to pay, and if my room wasn't available I would taken a shower at the airport and made other arrangements, but I was severely disappointed by this experience and the way it was handled. They then told me I could checkin around 11 and wouldn't have to pay. So my room was sitting vacant and instead of making my stay comfortable and having this be a raving review on how the hotel goes above and beyond, you tried to get $120 out of me for 1.5 hours' All I can say is that it made the rest of my stay less than enjoyable and I unfortunately won't be returning or recommending your hotel to my friends or colleagues which I enthusiastically was doing before.
"Good location, excellent service, nice f&b "
Not good for budget (up to 200usd average rate) but, good for luxury traveller and family, good location, ( easily access from express bus terminal of seoul ) incredible swimming pool, and hot spring in jacuzzi and sauna, food and drink also nice everything is fine but, one problem room condition is too old size is not bad but, equipment like tv, electric function is too old,
"This is best hotel. EXCELLENT STAY for our family."
I use to recommend this place among many hotels in list, when guest comes. Moreover I can’t stress enough what a great hotel, this would be for an important customer. I am always thankful to our sales manager, Cloe Kim who is warm and hospitable to all. I highly recommend this place in which everything including the location, brand, service, and etc. is perfect to you. I would definitely like to come stay in this hotel again. Thank you Cloe and hope to see you again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 4:00 PM , Check-out: 12:00 PM