Great hotel....love itComment of K. Andy , Indonesia the 2016-03-22
I had a 4 night stay, and the best thing was the location for hotel. Its in the centre of the action. I could walk to most of the places. The rooms were amazing, very spacious but morning breakfast had limited options for vegetarians.
"First class Lounge"
Back again at the JW Marriott... Again, as usual an unforgettable and very pleasant stay. For sure the hotel rooms are slightly ageing but this year they started with renovation works. More import, the professionalism and hospitality of the entire hotel staff, from font desk, concierge up to housekeeping. The staff in the Lounge is absolutely first class, they are always welcoming, caring, smiling and tended to your every need. They are particularly engaging to their guests and this team is a credit to your hotel, thanks to Peshwin, Shaz, Jee Ly' And Velu... Hope to see you again soon… Thank you
"Good hotel to stay"
Excellent location. Though renovation work disturbed during day time but stuffs are helpful on this, they try to assign rooms where noise level is low. Good front desk service. They were really caring.
"One night in KL"
A great stay to break our driving holiday from Cherating back to Singapore. The hotel is currently undergoing renovation, but I was not aware of this when I was doing the booking. Nevertheless, Megan at the front desk was super helpful and provided us recently renovated rooms - truly a warm welcome after the drive from Cherating. We had connecting rooms and it was well-situated being close by to the various shopping malls in Bukit Bintang, namely Starhill Gallery next door, Pavilion Mall and Fahrenheit opposite. The concierge provided us directions on how to get to Jalan Alor for our night supper - a good and fun experience for our boys after their shopping in air-conditioned malls. We will stay again at this hotel on our next trip up to KL after it has completed its renovation in October!
"Nice hotel with big beautiful room but too much inconvenience"
I stayed in their newly refurbished deluxe room and it was spacious and very comfortable. But I feel that I book at the wrong time because the hotel is going through some renovation works and during the day you will hear lots of drilling sounds which is really bad considering the price they are charging for the room. The lobby is not ready as well and going in and out of the hotel is a bit inconvenient as well. The aircond in the room is a bit noisy with some weird ticking sound and I really did not sleep too well as a result of that. It seems that this renovation work will end somewhere in Sept. the location is great and rooms are nice but I just think that at this time during the refurbishing work and the noise, I feel that the room is just not worth the money that I paid for it. It's just unfortunate that I booked my stay during the refurshing work is taking place.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM
The refurbishment work is scheduled from 10am until 6pm and the programme will be completed by September 2017.
Please note that the swimming pool, fitness center and the main lobby are inaccessible, due to remodelling. Alternative pool and gym facilities are arranged at the neighbour hotel. Front office is now located in the lower ground lobby.