This is a JW Marriott hotel and my expectations were quite high! I found this to be an a good hotel with comfortable and spacious room, good front staff service and a good location near French Quarters and about 10 minute walk to Mississippi river. I was there only for 24 hours and did not use all of their services and not sure about their parking situation. So, my review is very limited in scope. My room was close to the elevators; that kept me awake because of coming & going of party goers. I was expecting some vegetarian meals for dining but they had none. At the bar, they did fix me a veggie sandwich , which was one of the worst I have had. When complained, they charged me only half but that is not the point. They should know how to prepare a good veggie dish, even a vegetable pasta with good sauce and bread! As noted elsewhere, the concierge service was spotty.
"Our go-to place for any trip to Nola"
The staff of this hotel are friendly and helpful. The location can't be beat - easy access to the trolley, great restaurants and sights. I always feel at home when I visit here. And, the housekeeper (last two trips) has created animals out of washcloths and leaves at least one on the pillow. Too funny. Just remember, coming in off Canal into the lobby - you're going to shiver at first LOL They take "cool environment" seriously.
"Peace and quiet near Bourbon Street"
Checked in on a Monday afternoon for a one week stay in the Big Easy. Check in was fast an efficient and I was given a complimentary upgrade to a corner room with a king bed and free WiFi. Room is clean and comfortable although the carpet is a bit outdated and the bathroom is a little small, perhaps this is only because I was in a corner room. Hotel is on Canal Street right where you can catch the street cars. New Orleans is known for its food. Any hole in the wall will be guaranteed to have some good food. The entrance to Bourbon Street is across Canal Street and two blocks away. Great and very friendly staff from the bell staff to the housekeepers. Definitely would like to try and stay here again next time I'm in New Orleans. This is a business hotel, I didn't see a single child during my entire stay. It was great.
"Room for improvement!"
I have mixed feelings about this hotel. On one hand- The check in staff was very friendly, the location is good and the lounge is new, comfortable and offers good breakfast and nice snacks in the evening. BUT: The concierge service was terrible! The 2 concierge I met were not patient. I am not familiar with New Orleans and could have used some advise but after trying a few times and feeling that the person infront of me was impatient and not too attentive I gave up. I feel that concierge service is quite an important aspect of a great stay and visit and this hotel lacks this service. The room was spacious and clean but needs some renovation, the bath tub was quite cracked. Service wise, I had to call 4 times inorder to get some extra shower gel and a shower cup. Not the true JW Marriott experience.
"Why Am I Not Allowed to Sleep Late'"
JW. Marriott is decent Marriott,... BUT DEFINITELY NOT a JW Marriott. Very plan, I could had stayed at the regular Marriott across the street for cheaper money. I also could had a pool too because the one at the JW was under construction which they didn't tell us until we checked in. Finally, WHY Do the Shades on the window only close to only 50% of the window, It is as if they don't want you to sleep pass 6:00am. I Never seen that before.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM