Kempinski Hotel Grand Arena

96 Pirin Street, Bansko, Bulgaria - Gondola Station
4.6
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Deluxe Room Mountain View King Bed
Double bed
Double or Twin bed
King size bed
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Deluxe Room Mountain View King Bed
Early Booking Rate
Half board
Staycation
Flexible Rate
Breakfast included
Pirin Culinary Fairy Tale
Half board
Summer Offer
Winter Escape
Breakfast included
Winter Escape
Breakfast included
Flexible Rate - 10% Off Offer
Minimum stay 4 nights
Minimum stay 5 nights
Early Booking Rate - 15% Off Offer
Special Offer with Breakfast
Breakfast included
Special Spring
Breakfast included
Summer Offer
Summer Offer
Summer Offer
Summer Offer
Summer Offer
Summer Offer
Deluxe Room Mountain View Twin Bed
Bathrobe
Slippers
Jacuzzi
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Deluxe Room Mountain View Twin Bed
Flexible Rate
Breakfast included
Pirin Culinary Fairy Tale
Half board
Summer Offer
Early Booking Rate
Half board
Staycation
Winter Escape
Breakfast included
Winter Escape
Breakfast included
Flexible Rate - 10% Off Offer
Minimum stay 4 nights
Minimum stay 5 nights
Early Booking Rate - 15% Off Offer
Special Offer with Breakfast
Breakfast included
Special Spring
Breakfast included
Summer Offer
Summer Offer
Summer Offer
Summer Offer
Summer Offer
Summer Offer
Deluxe Twin Room Town view
Double bed
Double or Twin bed
King size bed
show more
Deluxe Twin Room Town view
Pirin Culinary Fairy Tale
Half board
Summer Offer
Early Booking Rate
Half board
Staycation
Flexible Rate
Breakfast included
Winter Escape
Breakfast included
Winter Escape
Breakfast included
Flexible Rate - 10% Off Offer
Minimum stay 4 nights
Minimum stay 5 nights
Early Booking Rate - 15% Off Offer
Special Offer with Breakfast
Breakfast included
Special Spring
Breakfast included
Summer Offer
Summer Offer
Summer Offer
Summer Offer
Summer Offer
Summer Offer
Junior suite Mountain view
Coffee maker
Room service
Breakfast in the room
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Junior suite Mountain view
Flexible Rate
Breakfast included
Pirin Culinary Fairy Tale
Half board
Summer Offer
Early Booking Rate
Half board
Staycation
Early Booking Rate
Breakfast included
Winter Escape
Breakfast included
Winter Escape
Breakfast included
Summer Offer
Special Spring
Breakfast included
Junior suite Town view
Double bed
Double or Twin bed
King size bed
show more
Junior suite Town view
Staycation
Early Booking Rate
Breakfast included
Flexible Rate
Breakfast included
Pirin Culinary Fairy Tale
Half board
Summer Offer
Early Booking Rate
Half board
Winter Escape
Breakfast included
Winter Escape
Breakfast included
Summer Offer
Special Spring
Breakfast included
Deluxe King Room Town view
Coffee maker
Room service
Breakfast in the room
show more
Deluxe King Room Town view
Staycation
Flexible Rate
Breakfast included
Pirin Culinary Fairy Tale
Half board
Summer Offer
Early Booking Rate
Half board
Winter Escape
Breakfast included
Winter Escape
Breakfast included
Flexible Rate - 10% Off Offer
Minimum stay 4 nights
Minimum stay 5 nights
Early Booking Rate - 15% Off Offer
Special Offer with Breakfast
Breakfast included
Special Spring
Breakfast included
Summer Offer
Summer Offer
Summer Offer
Summer Offer
Summer Offer
Summer Offer
Deluxe suite
City view
Stunning views
Balcony
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Deluxe suite
Early Booking Rate
Breakfast included
Early Booking Rate
Half board
Summer Offer
Special Spring
Breakfast included
Alpine suite town view
Internet access
Internet WIFI
TV
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Alpine suite town view
Early Booking Rate
Breakfast included
Early Booking Rate
Half board
Summer Offer
Special Spring
Breakfast included
Executive room
Double bed
Double or Twin bed
King size bed
show more
Executive room
Early Booking Rate
Half board
Staycation
Early Booking Rate
Breakfast included
Flexible Rate
Breakfast included
Pirin Culinary Fairy Tale
Half board
Summer Offer
Winter Escape
Breakfast included
Winter Escape
Breakfast included
Special Spring
Breakfast included

Location

Kempinski Hotel Grand Arena is located in the heart of Bulgaria, 2-hour driving from Sofia, at the famous ski resort Bansko, next to the Gondola station. The old city and the city centre are only 15 minutes walking distance from the hotel.

96 Pirin Street, Bansko, Bulgaria - Gondola Station

Amenities

Sanitary Measures

  • Masks provided for clients
  • Enhanced cleaning
  • Sanitizer provided for clients
  • Social distancing measures
  • Disinfection of luggage
  • Sanitized rooms
  • Protective equipment for staff

Reception services

  • 24-hour front desk
  • Reception
  • Concierge
  • Currency exchange
  • ATM/cash machine on site
  • Express Check-in / Check-out
  • Luggage storage
  • Tour organisation
  • Tourist information

Wellness facilities

  • Spa
  • Wellness facilities
  • Massage
  • Indoor pool
  • Heated swimming pool
  • Indoor jacuzzi
  • Outdoor jacuzzi
  • Sauna
  • Solarium
  • Fitness centre
  • Beauty salon
  • Hairdresser
  • Tanning salon
  • Non-smoking rooms

Dining

  • Restaurant
  • Gourmet restaurant
  • Half board
  • Menu
  • Breakfast
  • Buffet breakfast
  • Bar
  • Piano bar
  • Pool bar
  • Snack Bar
  • Room service
  • Christmas Meal
  • New Year's Meal
  • Vegetarian dishes
  • Picnic basket
  • Wine cellar

House Rules

  • 100% non-smoking hotel
  • Eco-friendly hotel
  • Small pets allowed

Cleaning Services

  • Dry cleaning
  • Laundry facilities
  • Ironing service
  • Shoeshine

General amenities

  • Air conditioning
  • Disabled access
  • Elevator
  • Fireplace
  • Garden
  • Safety deposit box
  • Shops in hotel
  • Terrace

Business facilities

  • Copying & printing facilities
  • Executive floor
  • Fax machine
  • Meeting/Banquet Facilities
  • Overhead projector

Transport Services

  • Airport transfer
  • Airport transfer - round trip
  • Limousine service
  • Car hire
  • Car with driver
  • Shuttle service

Sports & activities

  • Bike rental
  • Bikes available (free)
  • Billiard table
  • Hiking
  • Horse riding club
  • Skiing
  • Ski equipment hire
  • Ski passes available
  • Ski school
  • Ski storage
  • Tennis court

General services

  • Wedding
  • Wi-Fi
  • Babysitting
  • Multilingual staff
  • Complimentary tea & coffee
  • Welcome drink
  • Honeymoon
  • VIP Facilities
  • Daily newspaper
  • Online access to newspapers and magazines
  • Doctor on call
  • Exclusive events

Entertainment & Leisure

  • Outdoor swimming pool
  • Lifeguard
  • Pool beds
  • Kid's club
  • Children's playground
  • Library

Parking Facilities

  • Private parking
  • Valet parking

Room services & amenities

  • Family rooms
  • Allergy-free rooms
  • Room adapted to disabled people

Conditions

Check-in/ Check-out
Check-in 03:00 PMCheck-out 12:00 PM
Credit cards accepted by the hotel
Visa, MasterCard, American Express, Diners Club

About this property

Location
Bulgaria>Bansko>Gondola Station
Number of rooms
123
Kempinski Hotel Grand Arena

Reviews

  • Tripadvisor Reviews (1270)

4.6 /5This average is based on 1270 reviews

Cleanliness
Sleep quality
Value
Service
Location
I
ivonag632 March 2026

Disappointed

We recently stayed at Kempinski Hotel and unfortunately our experience did not meet the expectations of a 5-star property. First, the overall service was disappointing. The staff did not show the leve...

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A
alexisbK9464YX February 2026

Perfect ski hotel

We loved the Kempinski! The spa was exceptional with every room you could think of (multiple different saunas, steam rooms, snow room, indoor and outdoor jacuzzis, shower experiences, relaxation rooms...

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O
O6800RPpeterrSofia, Sofia Region January 2026

Mediocre experience at a beautiful property

The hotel is really beautiful, with a cozy chalet feel and lovely furniture throughout. I stayed there twice in one month, each time for a long weekend. On both visits, they acknowledged my loyalty st...

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7
785iliyakAustin, Texas January 2026

Lackluster service.

We stopped by the Kempinski Hotel & Resort Bansko for a quick brunch on the last day of our vacation. The restaurant was not busy, yet the service felt rushed and somewhat disorganized. We ordered tw...

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T
ThomasKirchWutha-Farnroda, Thuringia October 2025

Down's and Up's

I stayed at the Kempinski Grand Arena Bansko for 8 nights. Check-in was friendly and smooth, with a personal greeting from the lady in red. The hotel is certainly showing its age, but it is gradually ...

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