KEMPINSKI SEYCHELLES RESORT BAIE LAZARE

My husband and I visited here for the second leg of our honeymoon to the Seychelles. It's a beautiful resort in a beautiful setting. The service is not quite up to scratch with us having to call on two occasions for them to come and service our room as for some reason the room had been missed even though we were not in the room. Another comment is that it would be better to have deck chairs along the beach to lie along the beach front instead of the pool, I am not sure if people kept moving them but there didn't seem to be any along the beach. We were there to dive and chose the resort because it has a dive school on the property. This is actually a bit misleading as the dive school is off the property part of the year where it's easier to launch the boat. This isn't a problem in terms of the diving and the diving was good but advertising a dive school on site is misleading. We also spent majority of the time walking to the dive school to try and book a dive but not finding anyone there which is a waste of time on vacation. The food was amazing, with a wide variety being offered as part of the included buffet for breakfast and dinner. Overall a pleasant experience, just expected slightly more from a 5 star resort.

The hotel is very nice with a beautiful beach and in a quiet location. Unfortunately the service is definitely not what you would expect in a 500$-a night 5* hotel: 1- after check-in there were no carts available, and after we realized that the reception staff had no intention to help us we had to carry our own luggage 2- WiFi is very weak: I received a 15 seconds video and took me 10 minutes to download it! 3- One of the machines in the gym is out of order, and the toilets/showers of the gym are pretty dirty 4- On the 2nd day I came back to my room to find hair in the shower and on the floor, clothes crumpled (even some that I had left folded!), desk with everything as I had left on it (no one had cleaned it) and no bathrobes 5- the bathrobes are baby-sized: I’m 1.85 tall and they fit me like a t-shirt 6- the housekeeping starts early in the morning knocking on doors, shouting “housekeeping” and loudly closing the doors Very disappointing and not worth its price. Anyway, I’m still here for 4 days, hoping things will improve.

I would like to share my amazing experience in this hotel , me and my husband we spent one week honeymoon in this resort ,we literally got spoiled by the hotel staff every single day . A few sweet stories I have to tell ppl ,so that people can know how unbelievable sweet the hotel staff here . How well we were taken care of. * Upon checking in this hotel , I first met receptionist Leo gu,who made sure to arrange my wedding room ready for early check in ,so I didn't have to rush myself with the styling , also he offered lots of good activity advice in seychells during whole my stay. *Second day dinner we had it in the pool restaurant , One dish was slightly not to my liking,I mentioned it frankly to the restaurant staff amuthan , He straight away took the initiative to change my food ,he even insisted to offer us complementary dessert as service recovery,even the head chef went to our tablet to send regards , It was such a nice and gesture from them . *Third day afternoon we drank in the lobby bar ,was casually chatting with bar manager Ashok ,we said we like thai food so much , He was being too kind , immediately tried to speak to the thai chef Somak, send a special request , arrange thai food for us ,late in the evening we received a call in the room , said some nice sushi and thai tom yam gong soup was already prepared as our wish . The same day late at night , I got sick unfortunately ,urgently need to visit to hospital . Chinese concierge girl named May arranged car ,informed driver to send me to the nearest hospital. Next day morning I even receive a call from the front desk to check up on my health .I was very very touched by them . Fourth night , we met executive chef from Jordan , he heard us didn't like one dish in the first day ,again checked with our concern about the food and restaurants during stay , and He even brought thai chef somak to make us a chef special menu with mouth watering thai food which was absolutely addional , not even from the menu . Every afternoon we chillax on the beach , beach staff are always being smiling ,welcoming,chatty and energetic to everyone ,even through constantly working outdoor couldt be challenging on a tropical island ,buy you never see any impatience from them. Overall my experience in kempinski seychells was impressive ,spectafcular 👍 it's 200% beyond expectations ,I can't expect anything more than this . I really appreciate the extra miles they did for us . And I felt the good service and the smile you get is genuinely from their heart , You can feel that they like to make guest happy,like to surprise. them , and it is not because they have to ,because they want to . If ever anyone ask me to recommend a hotel in seychells , I would say it's definitely kempinski, last but not the least want to say thank you all ,to every sweet hotel staff . 💗💗💗💗💗💗💗💗💗💗

We had great conditions in our room and all over the complex, everywhere is very clean. The staff is very helpful, professional and friendly, always with a smile. The breakfast is of great variety and quality. The beach is very clean, exotic and beautiful.

We stayed at Kempinski for 4 nights. The resort is huge, very beautiful, and the staff is absolutely amazing. However the management left us terribly disappointed as during our journey there we got stuck in a different country for 24 hours and missed our first day at the hotel. We notified the hotel the moment we knew we were stuck and well ahead. Both us and Booking.com tried to reach out to the hotel and told them we are a young couple on a honeymoon and begged for partial refund at least for the breakfast we paid for and couldn't attend(!) and they refused to help us even with one dime. Not the attitude you would excepect from a resort at this scale.