of TripAdvisor Travelers recommend this hotel
"Business Trip - Home Away From Home"
I've stayed twice at the Kerry Hotel in Pudong Shanghai on business - late 2016 and June 2017. My stay was 3-4 weeks at a time. The highlight was dining for breakfast. Willy and his staff at The Cook are warm, pleasant and a real pleasure to connect with each morning. Their customer service exceeds this customer's expectations. Not only do they greet you, provide excellent service, and make sure you enjoy your meal - they are super pleasant to chat with and always share their bright smiles. Really appreciate the warmth being so far away from the US on business. This hotel is definitely my home away from home - a pleasant start of each day.
I used to stay different hotels in China and Shanghai. In my thinking, Kerry is the best one I never had before. Room is very clean and pretty much you got all you needs inside. Gym and swimming pool are very amazing as well. Service is always nice, friendly and quick responding. they more treat you like their friends not only the customers. Lizzy and Michelle both working at front desk manager, they are really cool to talk to and taking care of what you need. I will give them excellent review and recommendation to my friends. I will definitely come back again because I feel Kerry is my home in Shanghai. Thank you.
"Great Hotel for Family, as well as Business"
Great Location for Kids and Family. - Next to Kerry Park (Restaurant / Event) - Close to Shanghai Disney Land (Taxi 70RMB) Clean and nice Room. Modern and comfort for All kind of Room. Great and very helpful staff. Friendly and warm greeting from Club lounge. One of the best brew in Shanghai (The Brew) Fantastic Kerry sports and swimming pool. Fun adventure zone for kids. And outside play ground. Definitely stay again with my family for next time.
"Fantastic & super helfpul Duty Manager staff"
Duty Managers Melinda & Lizzy & Concierge Stone helped me tremendously with filing a Police Report for my pick-pocketed phone...this is something entirely not possible without such help for foreigners & you'll come across so many other bad reviews online where other Hotels ask guests to contact some so called International/Tourist Police Station/Ministry of Foreign Affairs - all of which simply dont exist... Trust me on this one - if u dont speak/write/understandChinese - u wont find any Police Office useful... but if u stay @ the Kerry u'll be definitely well cared for in these aspects - invaluable service.
"TOP NOTCH SERVICE"
Upon arrival I was greeted by name. Service is very attentive and everything associated with hotel is top notch! The staff is professional, attentive and friendly and make sure all my needs are taken care of. Thank you Kerry Pudong!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM