of TripAdvisor Travelers recommend this hotel
great hotel to stay at with its theme being like a ship but its a little out of the way, although a free shuttle is provided to the subway which is very good , super friendly staff and the room was nice but the wind howled through our windows , luckily we were to knackered to let it bother us . Eating ion the hotel is way to expensive so a walk of about 1km is required to get a decent feed
"Great place to stay in Kobe"
I stayed here for 2 nights. Although the room was on the small side it was very comfortable and perfect for a short stay. Breakfast was interesting with a wide choice of meals available (including a Chinese buffet!) but the fresh omelette station was the most popular. I also ate in the dining room on the top floor and it was exceptional. Good wine choice, including domestic Japanese wines. Staff were very attentive and helpful.
"Best area to stay"
We got the room for 3 people and it's big enough for family of 4 (my children are 1 and 2 yo but if you got bigger kids I think it still gas enough space). It has shuttle to Sannomiya station where you can eat Kobe Beef and shop. Within walking distance from the hotel is harbourland with ferries, beautiful dock in the mosaic (eating place with lots of restaurand including Tony Romas), lot of running places for children, the Umie mall just across the street from Mosaic with Uniqlo, Gu, supermarket. If you want to walk from Umie to train station (instead coming back to hotel and take the shuttle) is also doable.
"The Best Hotel Ever! Amazing views!"
This Japanese resort hotel was absolutely amazing! The location was perfect and the hotel is a beautiful iconic landmark. The breakfast buffet at Santa Monica's Wind is fantastic and the views from the rooms are well worth the price! We stayed in a West View room and the Ferris wheel view was spectacular. The rooms were spacious for a Japanese hotel. I would love to go back to Kobe Meriken Park Oriental Hotel next time I visit Japan. Thank you for a great stay!
"You will not expect a dirty toilet bowl in your room when you check in"
The hotel location is perfect if you get a sea view room. We checked in according to the hotel 3pm standard.The hotel staff attitude are mixed. The receptionist who checked us in, he was not friendly. He showed no interest in us.We were showed to a room on the 9th floor facing the tower. I didn't want to make a big deal to change room even I paid not a budget rate. We switched on and adjusted the air-condition to 23-24c, we then unpacked our stuff. It must be 35-45 minutes. the room was still not cool! We both felt very hot. Then we decided to take a shower. My wife discovered the toilet bowl was not cleaned, not even closed to PUBLIC TOILET outside!!! Enough was enough, I called the operator to send a staff coming up in the room. The lady staff was politely explained the air condition might take a while to cool. I told her that it must be now close to ONE HOUR. Did she feel cool in the room' She obviously couldn't say "Yes". She told me that she would send someone to clean the toilet bowl. I said that it was unacceptable. She apologized! Then upon my request, she changed the room for us. We got a sea view room. This room was much better in the whole set up. However this incident spoiled our interest for our holiday. The rest of stay was not that great. Majority of the hotel staff were cold and not so friendly. I only rated AVERAGE because of the room change. Please provide training to the cleaning staff or change the bad attitude ones !!!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM