Location
Krystal Cancún is centrally located in Cancún's Hotel Zone, just steps from popular attractions such as Coco Bongo, Plaza Caracol, and the Cancun Convention Center. Guests have easy access to vibrant nightlife, shopping, and dining, while Cancún International Airport is approximately 17 km away, about a 25-minute drive.
Amenities
Transport Services
- Car rental
- Airport transfer
- Taxi
- Car with driver
Sports & activities
- Golfing nearby
- Water sports equipment
- Sailing nearby
- Billiard table
- Cycling
- Diving
- Hiking
- Snorkeling
- Watersports on site
Parking Facilities
- Private parking
- Valet parking
- Free self parking
General amenities
- Gift Shop
- Proposal/romance packages available
- Air conditioning
- Disabled access
- Elevator
- Garden
- Gift shops or newsstand
- Safety deposit box
- Shops in hotel
- Terrace
Dining
- Restaurant
- All-Inclusive meal plan
- Breakfast
- Buffet breakfast
- Bar
- Pool bar
- Snack Bar
- Lounges & Bars
- Cafe / Bar
- Beach bar
- Coffee shop or cafe
- Food & Beverage outlets
- Afternoon tea
- Themed dinnner nights
- Alcoholic beverages
- Non-alcoholic beverages
- Vegetarian dishes
- Wine cellar
Business facilities
- Meeting rooms
- Business centre
- Conference facilities
- Copying & printing facilities
- Fax/photocopying
- Meeting/Banquet Facilities
Reception services
- 24-hour front desk
- Reception
- Concierge
- Currency exchange
- ATM/cash machine on site
- Early check-in
- Late check-out
- Luggage storage
- Tour organisation
- Tourist information
Room services & amenities
- Stunning views
- Family rooms
- Daily maid service
- Room adapted to disabled people
- Heated guest rooms
- Wakeup service
House Rules
- Children welcome
- Pets not allowed
Wellness facilities
- Spa treatment room(s)
- Wellness facilities
- Massage
- Beauty & skincare treatments
- Facial treatments
- Hot tub/jacuzzi
- Indoor jacuzzi
- Outdoor jacuzzi
- Sauna
- Solarium
- Fitness centre
- Beauty salon
- Non-smoking rooms
Entertainment & Leisure
- Fishing nearby
- Ecotours nearby
- Boat tours nearby
- Pool umbrellas
- Beach
- Beachfront
- Private beach
- Direct access to private beach
- Beach club
- Beach cabanas (surcharge)
- Beach sun loungers
- Beach towels
- Swimming pool
- Outdoor swimming pool
- Pool sun loungers
- Kid's club
- Children's playground
- Excursions
- Entertainment staff
- Evening entertainment
- In-house entertainment
- Live entertainment
- Concerts/live shows
- Games
General services
- Wi-Fi
- Wedding
- Wedding services
- 24 hour security
- Free WiFi
- All Inclusive Options
- Babysitting
- Multilingual staff
- Honeymoon
- Daily newspaper
- Fire safety compliant
Cleaning Services
- Full service housekeeping
- Dry cleaning
- Laundry valet service
- Ironing service
Conditions
About this property
Reviews
- Prestigia Reviews (0)
- Tripadvisor Reviews (11196)
Fast check In
Suemy was amazing with my check in. She got us in fast and made us so feel so welcomed! Don’t forget to book your dinner reservations when you check in! She reminded us and was very helpful thank you!...
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Advice for the next travelers!!! Cheers
Great stay with a few small things to note. (Friends and couples ) Rating: ★★★★☆ Review: We stayed at KRYSTAL CANCUN in JANUARY and overall had a good experience. The location was close to beach & c...
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Amazing stay
We love this hotel. The vibes, the staff, the views. But I have a special shout out to Abigail at the front desk on tower B. Abigail is above exceptional. We run our own business and understand what a...
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Amazing week
Our waiter Carlos was fantastic. He went above and beyond. Most definitely made our trip. Hope to see him when we return.
Stay at Krystal Cancun
I stayed at Krystal Cancun for one week in january 2026, and my stay was amazing! The hotel is very clean, the staff is so kind and helpful. The food in the restaurants of the all inclusive is fresh a...
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