Location
Krystal Cancún is centrally located in Cancún's Hotel Zone, just steps from popular attractions such as Coco Bongo, Plaza Caracol, and the Cancun Convention Center. Guests have easy access to vibrant nightlife, shopping, and dining, while Cancún International Airport is approximately 17 km away, about a 25-minute drive.
Amenities
Reception services
- 24-hour front desk
- Reception
- Concierge
- Currency exchange
- ATM/cash machine on site
- Early check-in
- Late check-out
- Luggage storage
- Tour organisation
- Tourist information
Entertainment & Leisure
- Fishing nearby
- Ecotours nearby
- Boat tours nearby
- Pool umbrellas
- Beach
- Beachfront
- Private beach
- Direct access to private beach
- Beach club
- Beach cabanas (surcharge)
- Beach sun loungers
- Beach towels
- Swimming pool
- Outdoor swimming pool
- Pool sun loungers
- Kid's club
- Children's playground
- Excursions
- Entertainment staff
- Evening entertainment
- In-house entertainment
- Live entertainment
- Concerts/live shows
- Games
Cleaning Services
- Full service housekeeping
- Dry cleaning
- Laundry valet service
- Ironing service
Transport Services
- Car rental
- Airport transfer
- Taxi
- Car with driver
Room services & amenities
- Stunning views
- Family rooms
- Daily maid service
- Room adapted to disabled people
- Heated guest rooms
- Wakeup service
General amenities
- Gift Shop
- Proposal/romance packages available
- Air conditioning
- Disabled access
- Elevator
- Garden
- Gift shops or newsstand
- Safety deposit box
- Shops in hotel
- Terrace
Wellness facilities
- Spa treatment room(s)
- Wellness facilities
- Massage
- Beauty & skincare treatments
- Facial treatments
- Hot tub/jacuzzi
- Indoor jacuzzi
- Outdoor jacuzzi
- Sauna
- Solarium
- Fitness centre
- Beauty salon
- Non-smoking rooms
Dining
- Restaurant
- All-Inclusive meal plan
- Breakfast
- Buffet breakfast
- Bar
- Pool bar
- Snack Bar
- Lounges & Bars
- Cafe / Bar
- Beach bar
- Coffee shop or cafe
- Food & Beverage outlets
- Afternoon tea
- Themed dinnner nights
- Alcoholic beverages
- Non-alcoholic beverages
- Vegetarian dishes
- Wine cellar
House Rules
- Children welcome
- Pets not allowed
Sports & activities
- Golfing nearby
- Water sports equipment
- Sailing nearby
- Billiard table
- Cycling
- Diving
- Hiking
- Snorkeling
- Watersports on site
Parking Facilities
- Private parking
- Valet parking
- Free self parking
Business facilities
- Meeting rooms
- Business centre
- Conference facilities
- Copying & printing facilities
- Fax/photocopying
- Meeting/Banquet Facilities
General services
- Wi-Fi
- Wedding
- Wedding services
- 24 hour security
- Free WiFi
- All Inclusive Options
- Babysitting
- Multilingual staff
- Honeymoon
- Daily newspaper
- Fire safety compliant
Conditions
About this property
Reviews
- Prestigia Reviews (16)
- Tripadvisor Reviews (11238)
Josto was very friendly and service was fantastic . Was very knowledgeable and in good spirits
5 star for Josto at Las Velas Restaurant Krystal Cancun. Josto was very friendly and service was fantastic . Was very knowledgeable and in good spirits
Las velas the best!
Very good service, Justo and Carlos the best! Everyone very friendly
CANCUN FEB 2026
Group of 8 of us just returned after a week unfortunately we got hit with 5/6 days of the cold/wind but we made the most of it. Resort is average 3.5 * in my opinion.Location is amazing prob best in t...
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The best!
Very warm and welcoming crew, rooms are well maintained and clean. Restaurants have different varieties of food everyday.. drinks are overflowing at your own capacity :)
Most beautiful beach I've seen
The one thing that's amazing about this place is it has the most beautiful beach I've ever seen. It's mild of clear water blocked off by a reef so relatively calm with no seaweed . On the same day the...
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