"Loud Music destroy sleep"
Friday night there was music inside the hotel. The noise ended by 1030 so thats bearable but Saturday eve there was a wedding. The music was very loud. I complained many times but no out come. First they say it will end at 1am. Quite hours begin by 10 or 11pm. but this hotel has no respect for hotel guests. Reception kept insisting for 1am but it didnt end. complained again at 1:30 ..didnt end. Complained again and they said its ended while it was banging loud...Ended about 2:00am....destroyed my night...
"Great place to relax with awesome customer service"
Room extremely clean and neat, concierge was super, customer service the best. Pool was very nice, but not heated so little cold water. (November) Excellent service at all areas but specially from certain sweet people, Alejandro Vanegas (Concierge) and Ivette Ulin (The Grill restaurant) Only Cons: lobby smelled bad in certain area and too hot, my visit was in November and still was hot.
"Boyfriends Bday Vacation"
PLEASE EVERYONE BEWARE! DO NOT BOOK THIS HOTEL. My boyfriend and I stayed in room 1117 and it was the worst hotel stay ever. Everyday we had to call a mechanic to come to the room because the hot water was not functioning . Worst of all our water smelled like SEWAGE! Yes that's right sewage. Flushing the toilet or even showering was a nightmare.We complained to hotel staff and they apologized for the smell. The manager even went as far as saying they know that there is a bad smell and they told the sewage company ''' I'm baffled. There was no compensation for this at all. I witnessed a company (named began with a C , can't remember) that came to the grounds of the hotel and they took water samples from different areas of the resort. I spoke with the lady to tell her and she said they had already randomly checked a room on the 9th floor and noticed the same issue but thought it was the room that smelled bad. I would never stay at this hotel again and I can't wait to get back home.
"Bed Bugs - Awful Experience "
I stayed at the hotel for a quick two day trip while I was in town for a conference. After my first nights sleep I woke up with bites on my legs, arms and body. I assumed it must have been bugs outside. A couple hours later staff comes in my room with bug spray. I asked the what type of bugs they were spraying for because I had bites all over my body and they told me not to worry, that it must have been mosquitoes outside. They proceeded to spray bug spray around the floor of my bed and out to the door. I thought, huh what type of bugs could they be spraying for around my bed, so I pulled the sheets off and sure enough there were little bed bugs all over the mattress. I trapped a few in a cup and called the manager. He tried to play dumb for a few minutes but it was very obvious he knew about the issue. They upgraded me to a suite, which I could care less about. I was supposed to hear from management about what else they were going to do for me but they went dark and I never heard back. I’ve tried emailing support but no response. This was by far the worst hotel I have stayed at in 15+ trips to Mexico. Good luck with the bed bugs if you plan on staying here.
"Great Spot for A Long Weekend"
Great beach, nice pool, nice workout room, great staff. Book your room in Altitude, pick one of the high floor rooms, we had Releve. We also booked the all inclusive option. The combination of the room and the all inclusive gives you access to the other two properties next door, a very nice perk. This is a great location for 3-4 days, most certainly would stay here again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM