Everyone at the Hotel was very nice and helpful. My daughter loved the kids club Isabel and Jesus were very good with the kids they did lots of fun activities. I highly recommend this hotel for families with kids and plan to go back I loved it there.
"Amazing Time! Thanks Hervik!!"
The highlight of our trip was spending each day at the pool that overlooked the ocean. We rented three beds/cabanas on Saturday and Hervik coordinated our reservation as well as checked on us frequently as we spent the day at the pool. We did not want for anything as long as he was around. Hervik was so good to us that we booked the same three cabanas for the next day (sunday) and spent another day at the pool. The DJ was there with nice music, there was a Zumba class on the lawn, and the waitress Jorge took excellent care of us each day as well!! THANKS HERVIK AND JORGE!! I hope that you both are there the next time we come!!
"Better than I expected!"
Recently stayed at the Krystal Grand this past month for 5 nights and despite reading many negative reviews I was glad I experienced otherwise. We had an Altitude room with a great view and I must say Javier of the Altitude lounge provided great customer service and was very helpful when it came to suggesting restaurants, things to do, etc. I loved the location of the hotel due to all the options for restaurants/nightlife being walking distance. The beach was great! Although their main pool with the swim up bar being closed to the construction the Adults only infinity pool was still great. Their poolside customer service was great as well! The ONLY complaint I do have is that I was charged for water bottles from the mini bar when nothing was ever taken from it, we had access to the Altitude lounge which provided as many water bottles as we wanted so there was never a need to take the ones from the minibar in the room. Unfortunately I did not notice this until being back home and looking at the charges on the receipt. Granted the amount wasn't anything crazy but it still did make me upset that I got charged for something I didn't take. I will say it was my own negligence for not going over all of the charges upon checking out so I won't fully blame them for not resolving the issue at hand. Overall I wouldn't hesitate to stay here again.
This was our first ever family trip to Cancun. 7 days 6 night stay. We wanted our hotel to be on the strip of water with little waves.It did not disappoint. BEST location, BEST beach. We pretty much lounged all day on the beach right after breakfast till dinner time. To Alfonso Mora our beach server. We can not say enough about his service. He remembered us from day one. We made sure to lounge in his section for our whole trip. He knew our drinks and he knew we loved the ceviche mixto. It was super good. Thank you Alfonso Mora for your service. We were sad not to be able to say good bye to you on our last day. To Jesus and Erik, thank you for your great activities and laughs. Thank you fir taking the time to check on us and talk. To the ladies at the Deli thank you for the your great customer service. They have the best Mango Ice Cream. Every night we would stop by and they knew what we wanted and how. Thank you. Rosa at The O Resturant. I had my daily omelette best omelette ever. She is fast and friendly. Our 7 days came and went in a blink. We wished it didnt have to end. We will be back next year but for two weeks. We can not wait. Our room was nice ocean view room the best. waking up to the sound of waves. Cons: No AC in the lobby. There was a smell of rotten eggs all day. the rain forest shower head was very very light it took for every to shower The AI plan vs the paying guest. We were able to noticed the difference. Thank you Krystal Grand Punta Cancun for the best vacation. We will be back next year...
"Loved it!!! "
Just home from 10 nights staying in the Krystal grand punta. The 12 hours of travel was so worth it as soon as we walked in the doors. The staff were so friendly & helpful from start to finish. Alonso in the lounge bar was outstanding! He knew us by name, remembered our room number & we couldn't believe how he remembered our drinks. Such a great service from him & a lovely person too. Thank you Alonso! Jorge & Jose at the pool & lounge bar were so good and we would like to thank them for looking after us and making us feel so welcome! Hervik the pool manager was an absolute gentleman who couldn't do enough for us. My boyfriend was sick one of the days and he was able to recommend some remedies and put my mind at ease! Definitely recommend a Bali bed to rent. They were very busy one day & we asked if he could keep us in mind if any became available & within minutes he had one for us. Can't thank him enough!! To Erik, Jesus & Braulio - thank you for always being so friendly & getting us involved in all the activities you had to offer & thank you Jesus for translating the entire cooking lesson for us! You are both Amazing at what yous do. Braulio always made an effort to say hi & make us smile. Special shoutout to Martha in the o restaurant who was so helpful & friendly every morning greeted with a smile and Pedro in the grill who looked after us for our beach meal that was outstanding..such a sweet man & great at what he does Gerardo & Angel in Risotto & Ayami were amazing! Had us laughing every night we went & overall a great experience in both restaurants because of them! Gerardo remembered our drinks too :) We wish our 10 days didn't have to end. Thank you to all the staff named who went above & beyond during our stay. They make the hotel what it is. We just had a few issues with regard to the laundry prices. We were overcharged but Berenice at reception was able to amend it for us & we'd like to thank her for a speedy check in & helping us with any issues. Room was nice, bathroom & bed could do with an update but we didn't come for the room. Having said that the AC was perfect & the wifi was so quick! Mini bar being included in the all inclusive was great!! We felt the all inclusive plan could do with a revamp. Very obvious in the grill restaurant who was paying & who was all inclusive. I watched a table be seated after us, get served quicker & had 3 wait staff surrounding them with hot towels & the works. While we waited & had to ask twice for some things & definitely no hot towels. It felt like special treatment for them & not us. I don't understand the difference between paying there or paying for all inclusive before you arrive. Would've been nice to be offered a supplement menu if you are all inclusive as the menu felt limited at times. Again, these were small issues that we noticed but the staff mentioned above outweighed the cons. We will be recommending the Krystal grand to friends & family who are thinking of travelling to cancun in the future. Great location, right on the beach & the infinity pool was hard to leave it was so well kept & the music from the DJ gave it a great vibe! Thank you again, Olivia & Robbie Ireland
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM