Service from the entire hotel staff was excellent...we were always treated as a valued customer and like a long time family friend. That is difficult to do, and the entire hotel staff always made us feel welcomed at your hotel.Comment of Y. Cole , United States the 2015-02-23
"Great service by bell desk"
We - a couple of families - got lost recently and walked into this hotel to find our way .. the bell desk especially Canada san was quite helpful .. went out of the way to show us the location on a printed map and even spoke to the host where we were staying, also helped with internet connection to connect with host.. thanks for your kind help and kind gesture .. hope to stay here one day !!
Stayed for 3 nights on business. The room I was given was very spacious with two armchairs and a couch in addition to the king-size bed. The room was very clean. The reception area is huge and the staff are very polite and accommodating with your needs. The location of the hotel is great, in walking distance from Kyoto's centre and train/underground stations. The WiFi can be improved.
"Very elegantly done! Service is excellent!"
First time staying here and booked almost 6 months ago. We have two small kids so we shipped out bags from the airport to avoid the troubles. Our bags arrived before we even got there and the checkin and checkout were smooth and trouble free. The room was comfortable and clean. We will recommend this to our friends for sure.
"High quality, quiet and comfortable"
The hotel is definitely not my style, but I should admit that this is its only imperfection. Actually my room was very quiet I could not hear any noise from the corridor or the next room. Despite of the fact that Kyoto Hotel Okura is not a new hotel, everything was in perfect condition. I had breakfast on the 17th floor. Wide-ranging selection of western and eastern food. The view is amazing. Very, very helpful staff, the service is excellent. Highly recommended.
Wonderful location which couldn’t have been better. Much preferred to staying at the station. We had stayed near the station last visit and felt we really didn't experience Kyoto. This hotel sin easy walkng distance to Tarramachi Street and Nishiki Market. And it has access through lower level to the subway so its easy to get everywhere, even Arashimaya. There is a Family Mart just across the street for snacks and drinks. The hotel is very clean and we had a super big room with a very large bathroom with bath and separate shower. Excellent temperature control. EXCELLENT concierge with fluent English. If requesting a taxi, the staff would write the address we were seeking in Kanji and even accompany us to the taxi stand to communicate directly with the driver. Best breakfasts we had over the two weeks. Stayed 4 nights. Smoking room off lobby and off breakfast area (17th floor).
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 PM , Check-out: 11:00 AM