of TripAdvisor Travelers recommend this hotel
La Mamounia Luxurious living is probably the best description for this really upscale hotel in the heart of Marrakech. Your taxi drops u at this small arch like entrance and as u pass thru this secured arch, u enter a small garden adorned by beautiful trees and marbled floors These floors are well lit at night spotlighs. There are some areas on the ground covered with natural grass giving it a garden like appearance. Don’t miss the covered square in this garden with four well lit pillars, often filled with subjects having themselves being photographed as it makes amazing pictures. You then enter the hotel through tall doors which are guarded and secured by equally tall guards as they open the doors for you. Lobby itself is massive with plush carpets on the floor, marbles on the edges and walls with soft textures. It is indeed quite ornate with extensive artwork on its walls. You are received by the host staff who will make you comfortable with a soft drink as they do the paperwork. We had the standard room with a king size luxurious bed with a very impressive headboard. Room was large with extensive decorations, with a sitting area and lots of room to walk around. Bathroom was huge with marbled shower on one side and a large bath tub on the other side. In the center is this huge sink with hot and cold waterToilet and bidet are housed in a separate adjacent area with a seperate door. There is also a seperate area to keep your bags and hence your living space is not cluttered with bags. It has several restaurants indoors and outdoors with amazing service. Food was delicious and well served both as room service and at the restaurants. Healthy breakfast with egg white omelette and cereal was a great choice and was enough to feed two. In the out door restaurant tiger prawns with bok choy were truly delicious Although pricey it is worth the stay and experience luxury in a kingly style.
When I first arrived to the hotel I was seated on a couch and was left there for 15-20 minutes. No one greeted me or asked me to check in. Another couple who were white arrived a few minutes after I did and were attended to quickly. I pointed this out to the front desk and after expressing my disappointment in being left unattended for so long someone finally checked me in. The person who checked me in tried to charge me again for my stay and I had to show proof that the room was already paid for. After apologizing, I was finally shown to my room. Throughout my stay I felt like a second class citizen. Even though I paid the same amount as other guests it seemed as though white guests were given more attention. I had to verify that I was a guest at this hotel numerous times while I saw other guests roamed around freely without being questioned. This was supposed to be a special trip for my mother and I, but I felt as though the hotel ruined our stay in Morocco. The room was beautiful but did not make up for how uncomfortable we felt at the hotel. I would not spend close to $2000 again to stay at a hotel that is not welcoming. I was truly disappointed with how we were treated. If you are a person of color, I would recommend looking for another accommodation.
"Gréât service, great ambiance, very nice Hotel!"
Was there for new year’s Eve and one day earlier, it’s a 7* Hotel! Staff and everything was great! Music ambiance and performances where great especially that of Carine on the 30th and 31st of December 2018, we enjoyed our times there!
"A great disappointment "
One of the most illustrious hotels is the world, with a great history has been reduced to a very average, nouveau riches destination with only the gardens and some authentic parts of the hotel to give you sense of what that place used to be. A testimony of bad taste,poorly executed renovations coupled with horrible service. A great shame!
"Gorgeous setting, but overpriced and lacked atmosphere "
We didn’t stay at La Mamounia, but we wanted a bit of glamour on our trip so headed there for cocktails after dinner The entrance is gorgeous and looking a wonderful at night. The hotel interior is very glamorous and blends high end hotel with Moroccan styling well. The gardens at the back also look great at night and I’d love to see them in the daytime The only thing I’d say is that the cocktails/ drinks were massively overpriced. I’m not talking for Marrakech, just in general. It’s more expensive to have a drink here than it is at Claridges, or the Savoy. So be prepared to part with £60-70 for two drinks Also there wasn’t any atmosphere in the bar when we were there. It’s quite a large area and was only a third full in the main room and even though their was a piano player, it just felt a bit flat. It was even quieter round by the bar I don’t mind spending that kind of money when there’s a real buzz, bit sadly it was all a bit flat and none of the energy you get in the top London hotels Maybe we were unlucky with the night we were there, or maybe that’s just how it is
Credit cards accepted by the hotel: Visa - MasterCard - American Express
Check-in: 3:00 PM , Check-out: 12:00 PM