of TripAdvisor Travelers recommend this hotel
"excellent hotel, kid friendly"
This is so far the best hotel I've stayed in. The people are extremely friendly. My daughter is in boarding school near Lausanne and I usually bring all the children from my daughter's class to this hotel .The staff is over accommodating and the children are always very happy. The staff even helps them with supplies for their arts and crafts.
Service always exceptional. Fiod has great variety. Varied cuisine serving most tastes. The Spa and Gym are of extremely high class. The facilities are always spick and span with no shortange of toiletries.
"An enjoyable long term stay at this hotel right in the town centre."
The hotel is close to being a 5 star hotel but some of the room furniture needs updating soon. The beds were very comfortable and we had a very nice room overlooking the lake without any balcony unfortunately. There are a total of 4 restaurants to choose from plus a Havana Bar so there is something for everyone although we enjoyed the relaxed atmosphere of the Brasserie best with its extensive menu. The personnel are friendly and helpful and if ever there was a slight problem it was quickly taken care of. The parking service offered by the Concierge staff was particularly efficient. Breakfast is good but the hotel should also offer a continental breakfast option for those that lack time or who do not want to eat the extensive buffet on offer every day. Definitely worth recommending compared to our other recent stays in 4 and 5 star hotels in Lausanne. One criticism however despite staying for some 30 nights we never met or spoke to the hotel's General Manager which to say the least is somewhat surprising if the hotel is seriously interested in repeat clients and business.
"Lausanne Palace & Spa is AWESOME!"
The Lausanne Palace & Spa exceeded our highest expectataions! The !ocation and views of the lake were spectacular! The Spa experience was extraordinary and the service extraordinary! We would highly recommend staying at Lausanne Palace!
"Sub 5 Star Experience"
The hotel is comfortable and nice but I'd expect more than just that from a 5 star hotel. Not much attention to detail especially as a returning customer. Every time they seem to not realize I've stayed here before. Additionally, the city facing rooms can be quite noisy.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM