LE PALMERAIE PALACE

Worst customer service. Only came to the hotel use their pool with a view to scoping it out and potentially staying there next year. As soon as they saw a large group of English, they began whispering and pointing over to us. One then came over and told is they were fully booked at the pool today! We had seen the pool and there were approx 5 people at their pool. When we told them this, they said the huge booking wasn't coming until later (convenient!). The member of staff became quite angry aggressive, we spoke to his manager and he was exactly the same. Bit of customer service cost them 16 rooms booked next year.

We stayed for five nights and had a wonderful stay. Our room was incredibly clean and always well tended to by housekeeping. The staff are incredibly attentive and are always around to support you with any troubles. The pool is large and spacious, and the poolside service was a real treat. The waiters were incredibly friendly and always went out of their way to ensure our needs were met. We thoroughly enjoyed our experience at the Spa, the staff were fantastic and provided an incredibly relaxing experience. The resort offers a wide choice of restaurants. Whilst the food is good to some extent, the quality varies, you could have a great meal one night and then a poor meal the next which is a real shame. The resort also offers a free shuttle service into the Medina and can also organise a hotel car to pick you from the Medina at a relatively low cost. We would highly recommend this service, as it provides safety and security. The drivers are incredibly friendly and are very punctual. Overall a lovely hotel. We would definitely stay again.

The Palmeraie Palace is a fantastic hotel, but some of its 5 star sheen is fading. The reception and communal areas are great, and the staff were all very helpful and friendly. My room was large, clean and well appointed, but I did notice that some fixtures and fittings are looking tired. Breakfast was brilliant, plenty of options, the pastries and cakes were delicious, the only negative was the machine coffee. Dinner options were good and the small bar was good for a drink and bar food. Pool areas are excellent, plenty of space, although I'm not sure it would be that comfortable in high season. The gym is large with a good selection of equipment.

If you want an authentic, super friendly and welcoming place in Marrakech, this is the place you want to be. Youssef and Sahar provide an unbelievable experience for everyone! The place offers a great opportunity for business events and simply a romantic dinner for two.

We stayed at the Palmeraie Palace for 4 nights and we had dinner twice at the french Brasserie restaurant of the hotel run by Manager Youssef. The food was great and the service was excellent. Youssef was very friendly and recommended the right dishes for a perfect evening. Would defintely recommend if visiting Marrakesh and/ or the Palmeraie Palace ! Thank you Youssef and team !