LE PAVILLON DU GOLF

the place is beautiful with a magificent view of the sea off the shores of morocco the rooms are prestigeus as well as the rooms leave you with the best memories.the hotel is beautiful and should be advertised. i believe tourist would want to visit such a beautiful place.

Upon entering our room we were amazed how large, spacious and beautiful the room was, with an amazing view of a small lake behind, surrounded by palm trees, flowers and ducks. We had plenty of storage space for our belongings and the bathroom was more than enough room for our family of 4. Upon closer inspection I would say the sofabed was old and dirty, we did not allow our children to sleep on it so all 4 of us had to share the bed for the entire stay. The kitchenette although a godsend with kids, was very poor build quality. The appliances were old and poor and the cupbards were poorly fitted and squeaked on opening and slammed shut everytime. There was a good supply of cutlery and crockery however. On the face of things it was great, we didn't mind the little shortcomings when we considered the room was so beautiful. It all started to go downhill when the 1st night we realised the location of this hotel is very poor. Just to get some milk for our child I would have to walk over 1 hour, or spend almost 20 GBP in taxi fares. Before arriving, when I could have cancelled I emailed reception to ask if there are nearby supermarkets. I was told its a 5 minute drive. I would conclude thats a 20-30 minute walk if needed. However, this is not the case - the nearest supermarket would take almost an hour to reach on foot and although may be 10 mins by car, it would cost you a minimum of 100 dirhams. Almost £10 EACH WAY. In fact, it is so badly situated that there is simply nowhere that you can reach without paying this as a minimum. The hotel staff were unhelpful and could do nothing except offer to call the same taxi driver who owns a Mercedes that is falling apart, the car is a deathtrap and is probably about 30 years old. The driver is rude and cannot speak English. The hotel staff also failed to point out to us that if we were to walk to the Palmeraie palace about 10 mins away, we could use their shuttle service to Jamma el Fnah. 4 times a day - return. When we discovered this and quizzed them about it, they refused to accept it and were adament the only way to go anywhere was to use the expensive taxi service. 2 days in to our trip, I found 4 cockroaches in our room. The receptionist initially refused to even come and move them, then 3 hours later, reluctantly arrived at 2am to take the out. When I asked if he could help me block off the AC vents as I was concerned they were coming through there, he could find nothing to help. He said he would tell the manager to contact me in the morning to discuss this. The manager failed to contact me. That evening there were more cockroaches and this tim the reception manager said he could move us but the room would be a downgrade - no refund available. I asked if instead he could arrange for our room to be cleaned in the morning, and fumigated. He agreed but no fumigation happened and again we had cockroaches. This time we asked to be moved an it turns out there was a room that we almost the exact same available. After spending half a day packing, moving and settling in, we found another cockroach in that room. The hotels attitiude was "Tough" we can't do anything to help you. They did not seem bothered that it is a hassle to move a fmaily of four after we have settled in a room - they did not want to help clean the room because they did not want to break their policy of cleaning rooms every two days. Even though we had cockroaches. I spent HOURS arguing with the staff, asking for a manager, at silly times of the night. My children were afraid of the cockroaches and could not sleep well. I was worried our clothes and food would become contaminated. It just ruined our holiday and tarnished our memories. The other issue we had was the noise levels of the toads - all night every night you can just hear the toads making a racket as you are so close to the water. This is made worse by the fact that the doors don't close properly. I would recommend this hotel to have a better pest control policy and to invest in finding out where these roaches are coming from and stopping them getting in to guest bedrooms - it is unacceptable. I would also recommend a more helpful on site manager to be there - we saw the actual manager at check out only - the entire week there was no sign of her. It is all very easy to be sympathetic and apologetic, but the hotel refused to offer any financial compensation - I complained through Expedia who offered some money from themselves. The staff at this hotel are unhelpful, rude, and the service is pathetic. Only the cleaners are good. The location is terrible - so this place is only good if you are hiring a car or are happy to spend a lot of money on taxi fares. Marrakech taxi drivers are extortionate gangsters by the way - google it - thats a whole joke in itself. I would recommend this place for short stays, or for couples only who may be able to put up with limited service and cockroaches etc.

Very bad service, no customer care, staff without smile or positive attitude! We had such a bad experience! The rooms are ok but old, and so many torn towels... I do not recommend this place! Especially if you are sensitive to service quality!

This was our second time staying at Le Pavillon Du Golf. Once again, the service was first class. A special thanks to Mr Abdelhak for his kindness and help throughout ur stay. This time my partner and I traveled with our 2 young children and my partners Mother. We were allocated one of the 2 bedroom apartments, which worked perfectly for us. If you are a golfer you must have a round here. We will be returning for a third time in the near future.

Perfect design, perfect suite, perfect wifi, Perfect services, perfect gardens view, has parking place, u can access palmeraie palace clubs, perfect hotel at all. You have to rent a car and rate of 350 drh perday max