"Location Location Location"
Arrived at the St.Sulpice for the very busy Formula One weekend. What I noticed right away was that the location was right around the block from Notre Dame and right in the heart of all the fesitivities, however, still on a side street that had not a lot of traffic. Everything about this place is 1st class. Check in was seamless, the room was big and clean. A separate bedroom from the main living area and the bathroom. My view was of the courtyard (not the greatest view) but considering how little time I actually spent in the room I wasn't going to hold that against the hotel. The courtyard itself was a nice getaway from the hustle and bustle right around the corner. If you want lively, it 30 feet away. If you want a bit of relaxation, the hotel courtyard is perfect, with bar of course.
"Nice location, bad service"
The St Sulpice is beautiful and right in the heart of Old Montreal. My partner and I were very excited to be there for my best friends' wedding (I was maid of honour). We checked in a day early. I covered the first day of our stay and the family of the bride was covering the last two days. I noted this to staff at St Sulpice when I was making the reservation. I ended up having to explain it at least 4 times over the course of my stay. When we checked in we learned we got upgraded (amazing). The employee who checked us in led us to believe that he would keep us in the upgraded room for the duration of our stay. However, two minutes after arriving in the room, he called up and said he 'couldn't find our second reservation' and neither of our names was attached to a reservation beyond that one night. (He eventually found it, under the name of the mother of the bride). After this exchange he informed me that we would have to check out of our first room, stow our bags at the concierge, make ourselves busy for 3-4 hours and then check in to our second room. We did that. Upon checking in for the second time, I was again informed that there was no reservation for me under the bridal party. I was halfway through calling the bride, the day before her wedding, to sort this out when they finally found it, for a second time. We requested a room with a balcony and were told there were none available and nothing could be done. Fine (except, when multiple other members of the wedding party checked in, they were given rooms with balconies). Cut to the night of the wedding, I'm running around doing my maid of honour duties, trying to keep everything running smoothly. There were a few snafus throughout the night and the bride really needed me. My partner was running up to our room to grab something and discovered that BOTH our keycards had been deactivated. He ran down to the front desk and was informed that the staff would not be able to reactivate them unless I came and showed them picture ID. Minutes before the bridal procession into the reception hall, I had to run to the front desk with my ID so my partner could get into our room. On the last day, checking out, we were told our balance was in the realm of $300, even though we had purchased no incidentals or anything from the mini bar. Once again, we had to have a discussion about the fact that our reservation was covered by the bride's family, and finally we were able to leave. Once again, beautiful location but what we experienced was nowhere near what I would expect from an upscale hotel (charging the prices that they do) in terms of customer service.
"Perfect place for work and rest"
What a great hotel! We had a group meeting here. The employees were great, very friendly and helpful. The meeting facilities were comfortable, well designed and well located in the hotel. The food was excellent. My suite was amazing - very comfortable, clean, luxurious and very quiet. The bed was perfect, and I was able to sleep well (unusual for me in hotels). Overall, a perfect hotel experience, and I cannot think of anything I would change.
"Very spacious, clean rooms."
Close to Montreal port. Excellent location. Walking distance to many excellent restaurants. The room was extremely large and well appointed. Staff was pleasant and helpful. When in Montreal I will stay here.
Following a 7 day cruise from Boston, we spent 3 days in Montreal before returning to the UK. Le St.Sulpice Hotel is situated in the old part of the city and was extremely convenient for our purpose being only about 500 Metres from the cruise terminal. The building looks old from the exterior but is actually modern inside having been carefully and sensitively restored and probably rebuilt to a certain extent. Our room was on the 3rd. floor overlooking the street. We were very pleased with the location and size of the room which was well appointed for those wishing to undertake a certain amount of self catering. The décor and cleanliness throughout the hotel was first rate and everything was well maintained. We did not eat meals in the hotel apart from breakfast as the area is replete with restaurants, one could almost be in France itself. With our deal, a continental breakfast was included though I upgraded to a Canadian breakfast on one day.The staff are flexible with breakfast options and will substitute say, fruit for toast. The location of the hotel is excellent for those who like wandering, at the top of the street is the wonderful Notre Dame Basilica and the modern city is very near for the facilities it provides. To wander the streets in the old area after evening meal is a delight, especially in the Place Jacques Cartier, opposite the Hotel de Ville, where street performers often entertain. The staff at the hotel were excellent, the Concierge willingly checked in for us for our return flight and printed off tickets, other staff procured a taxi for the journey to the airport; everyone was friendly and helpful. I would not hesitate to recommend this hotel and would certainly use it again if I journeyed to Montreal.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM