LES DEUX TOURS Luxe

We spent a week in May 2017 at Les Deux Tours. We enjoyed every minute; relaxing by the pool, walking through the gardens, sitting by the bar, watching the wildlife (frogs and turtles in the pools). We also took a great trip to the mountains and desert with a wonderful driver recommended by the hotel. We thoroughly recommend it. We will be back.

We were looking for a boutique style peaceful hotel to spend the last week in April just relaxing. Les Deux Tours was just the tonic that the doctor ordered. We had a suite, no 18, which was very spacious and afforded spectacular views across the lush gardens. The staff were very courteous, helpful and good humoured. There were a few niggles which others have mentioned, but nothing serious. The poolside furniture needs a little TLC and the pool staff should do the rounds more often. The wifi when working was super fast but consistency (or rather lack thereof was a source of frustration).The food selection was pretty strong and varied but perhaps a few more vegetarian options would be welcome.All in all a really lovely hotel. Special thanks to Charles who seemed to be present all hours of the day and who simply excelled in his role.

Returned for a three night break with just me and Mrs Webb (having stayed in 2015 with the three offspring) to mark our 21st anniversary together. The hotel and grounds were as wonderful as before, and the weather was a glorious 28 degrees. The team (especially Omar and Mohammed) were just as friendly and helpful as the previous visit, and Chantelle continues to keep a chic and professional eye on proceedings. Les Deux Tours manages the rare trick of providing the feel of a luxury stay with a very relaxed and human touch. We will be back...somehow...

We arrived at 1.30 pm, a little hot and tired having driven for four hours. We had previously stayed at a very modest hotel in the Atlas mountains and were all looking forward to our last night in Marrakesh in somewhere that sounded rather more luxurious. We were greeted warmly and we asked to have lunch as we ere hungry and our rooms weren't quite ready.So far so good - a nice lunch in a nice setting in the garden. However our rooms were not then ready until 3.30 pm (when they should have been free from 2 pm) which was irritating as we wanted to freshen up, change and use the pool. Whilst they had been nicely done with rose petals and geranium leaves we would have preferred them to be ready at the right time. The fruit (beautifully tied up) was sadly mostly unripe and not very exciting. We had a pleasant time by the pool and then went to the bar for a drink at 7 pm before supper. We checked that we could sit on the dining terrace and were told that a table wouldn't be free until 9 pm. Whilst that was a little on the late side we said it was fine. It later transpired that we should have been told on arrival that one needed to reserve a time for dinner (which we weren't) and, even though we were told in the bar that we could eat at 9 pm, our 'booking' was then 'lost' even though we had seen it being written down. In the end we had dinner entirely on our own in a separate place very much later than we had planned. We felt very let down and that we were made to feel that it was 'our' fault with no apologies from the staff. As a result our last night in Marrakesh was rather ruined when it could and should have been magical. Such a shame. We had to leave at 7 am and so did not get to sample breakfast and, despite my mentioning our early departure when we arrived, there was no effort to provide us with anything to eat/drink before we left/take with us. Given that it was not an inexpensive hotel we expected much more from them. The basics need to be got right every time and I'm afraid, in our case, they weren't.

We loved our stay here. Great spread for breakfast and beautiful dinners at the restaurant. There's a farm area that is great for strolling and open beds or seats throughout the compound for relaxing. Staff at the reception and restaurant were very attentive and patient. We would go again!